[Resolved] PayUMoney — a fake client collecting payment online through payumoney | |||
There is a online portal, www.spicemarket.in and they are marketing spices online and collecting funds through payumoney. I had placed an order with them worth rs.642=00 and paid through my credit card on 6th june, 2018 at 17.22 as per reciept recieved from payumoney. The reciept says that reciept of the money was sagagen technology and payment id[protected]. On not recieving any further communication about delivery of order, i tried contacting the seller and have found that their emails are bouncing with a note that those mail ids do not exist. I tried their mobile nos as given on their web site and found that they are continuously switched off and messages have no respnse back. I presume this company to be a fraud. If the payment i made is not forwarded to them, hold back and refund to my same credit card a/c from which it was paid. Please take this issue up on priority before more online clients are cheated and it becomes a scam. Notify me of further information you can provide so that i can file an fir with the police station. Was this information helpful? | |||
Jul 12, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 11, 2018 PayUMoney Customer Care's response Hey, Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 58cfa7f95cac2371ef18 in order to get the status at their end. Regards, Team PayU | |||
 5 Comments | |||
Comments
Hello Team PayU,
Do you have any system to check if the merchant transecting through your portal is genuine or fake. In case if such system is not adopted, i would suggest RBI to suspend such financial transection. Atleast when a client is complaining, its your job to varify and check and if merchant is found fake, his transection should be stopped so that they do not cheat further.
Regards - sharad shah
C to : Governor, RBI with a request to suspend such online financial transection
![]()
Do you have any system to check if the merchant transecting through your portal is genuine or fake. In case if such system is not adopted, i would suggest RBI to suspend such financial transection. Atleast when a client is complaining, its your job to varify and check and if merchant is found fake, his transection should be stopped so that they do not cheat further.
Regards - sharad shah
C to : Governor, RBI with a request to suspend such online financial transection
I have given my details bt from there no respond
I have these 2 images of my transactions details plz credit my money to my bank account..
![]()
![]()
I have these 2 images of my transactions details plz credit my money to my bank account..
PayUMoney Customer Care's response, Jun 14, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU
Dear Sir/Madam
This is to again remind you that I have yet not received the payment from client for the EPF Bill.
I humbly request you to do the needful at the earliest as it is already a week gone and, I have to deposit EPF on my clients behalf latest by tomorrow.
My client is after me for this as it will catch penalty to him.
Please revert
Regards
SUTAPA PAYRA
This is to again remind you that I have yet not received the payment from client for the EPF Bill.
I humbly request you to do the needful at the earliest as it is already a week gone and, I have to deposit EPF on my clients behalf latest by tomorrow.
My client is after me for this as it will catch penalty to him.
Please revert
Regards
SUTAPA PAYRA
PayUMoney Customer Care's response, Mar 5, 2019
Verified Support
Hi,
Kindly write to us at merchantcare@payumoney.com and our team will help you out further on this.
Regards,
Team PayU
Kindly write to us at merchantcare@payumoney.com and our team will help you out further on this.
Regards,
Team PayU
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
irctc showing refund but not credited in bank.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU