[Resolved]  Xpressbees Logistics — pickup not done

Address:

Ajmer, Rajasthan, 305001

I am a seller on Snapdeal who sell attar I want to do my best in all category but by XpressBees courier person I can't able to do my best he put me in loss of 2000 because he not come to my address for pickup the courier I have all the call recording where he just say I am here where are you but he is 2 km away from me. they are so irritating. Please understand my issue. There are some disputes and snapdeal and my communication with that issue.(RamlalGurjar at [protected], Manifest No SM[protected] Courier Xpressbees Packages1, This man not come to my address he go back from the front of my shop and he say there are too much traffic and I am watching him without cut the call. This is so irritating that some one call you again and again just for conforming the address but interesting is he know the address before. What he will earn to put me in this loss. Please fill my loss Xpressbees or snapdeal.
Snapdeal replied on 12 Jan, 2019 at 06:36PM
Subject: Pick up Related | Within SLA

Dear Partner,

Greetings from Snapdeal!

Thank you for taking out time to speak with us on [protected].

This is to inform you that you have printed the manifest [SM[protected]] today [[protected]] so the pickup for suborder ID [[protected]] is automatically aligned for [[protected]], as sunday is excluded from pickup days.

Please ensure that you raise a pickup dispute from the panel in case of any pick up related issues. You can do so by following below mentioned quick steps:

Step 1: Click on “New Orders” Tab under Orders panel and then click on “Handover” tab.

Step 2: Click on “Raise pick-up dispute. By default, all the printed manifests of the same courier partner which are yet to be picked will get selected. You can choose all or few manifest/HOS number to raise dispute.

Step 3: Select issue category and type comments. You may also attach three files up to 10 MB each to support your issue and click on ‘Raise Dispute’ button.

In case if you are getting any error while raising pickup dispute, please share the error screenshot with timestamp. You may share the error screenshot of Desktop/Laptop/Mobile Application.

Note:
1. If the pick-up is not attempted till 6:00 pm on the scheduled day, you can raise a pickup dispute from the panel between 6:00 pm – 12:00 am to notify us about the same and thereby avoid Out of stock cancellation charges. Pick-up will be rescheduled for the following day.
2. Please ensure that the products are packed as per Snapdeal packaging guidelines, this would ensure easy pickup of the shipment from the allotted courier partner also will avoid in transit damages.
3. Please ensure that the signed copy of manifest is uploaded through panel by 11:00 am on the very next day of scheduled pickup to avoid Out of stock cancellation charges.

Further, we have shared a stern feedback with the courier partner.

For any additional queries please visit the ‘Seller Help’ tab in your panel to get the best solution for your queries in your preferred format (FAQs, videos or guides).

Thank you,
Ajit Kumar
Seller Help Advisor
You wrote on 13 Jan, 2019 at 02:11PM
Not resolved. He call me again. https://drive.google.com/file/d/1ccTAiz3REQYlcblaylR0qzagzgPpHuaJ/view?usp=drivesdk please check the recording. this case is not resolved please do something for pickup. this man make me high tempered I can't able to control my self. Do something. Will it going whole time. I have no enough time for that. Will you please do something. I don't want to take any more loss. Will you call that man and say about the quiry same problem. This case is not resolved he call me 26 minutes a go and I missed his call after that I call him and he say I call you for confirming the address But he know the same. Please do something. and listen the recording. in gdrive link.
Snapdeal replied on 13 Jan, 2019 at 04:07PM
Subject: Pick up Related | Within SLA

Dear Partner,

Greetings from Snapdeal!

Thank you for taking out time to speak with us on [protected].

This is to inform you that you have printed the manifest SM[protected] on[protected] so the pickup for suborder ID [protected] is automatically aligned for today,[protected].[protected] sunday exceptional)

Please ensure that you raise a pickup dispute from the panel in case of any pick up related issues. You can do so by following below mentioned quick steps:

Step 1: Click on “New Orders” Tab under Orders panel and then click on “Handover” tab.

Step 2: Click on “Raise pick-up dispute. By default, all the printed manifests of the same courier partner which are yet to be picked will get selected. You can choose all or few manifest/HOS number to raise dispute.

Step 3: Select issue category and type comments. You may also attach three files up to 10 MB each to support your issue and click on ‘Raise Dispute’ button.

In case if you are getting any error while raising pickup dispute, please share the error screenshot with timestamp. You may share the error screenshot of Desktop/Laptop/Mobile Application.

Note:
1. If the pick-up is not attempted till 6:00 pm on the scheduled day, you can raise a pickup dispute from the panel between 6:00 pm – 12:00 am to notify us about the same and thereby avoid Out of stock cancellation charges. Pick-up will be rescheduled for the following day.
2. Please ensure that the products are packed as per Snapdeal packaging guidelines, this would ensure easy pickup of the shipment from the allotted courier partner also will avoid in transit damages.
3. Please ensure that the signed copy of manifest is uploaded through panel by 11:00 am on the very next day of scheduled pickup to avoid Out of stock cancellation charges.

For any additional queries please visit the ‘Seller Help’ tab in your panel to get the best solution for your queries in your preferred format (FAQs, videos or guides).

Thank you,
Kapil Arora
Seller Help Advisor
You wrote on 14 Jan, 2019 at 04:28PM
This issue is not resolved please resolve the issue than then close the tick please bear with us to deliver to the buyer.
https://drive.google.com/file/d/19mcZKvjWHD5DEjN_wR1qQpyBLC9i4ofp/view?usp=drivesdk

please check the call recording in the above link.
Snapdeal replied on 14 Jan, 2019 at 07:41PM
Subject – Pickup not done.

Dear Partner,

Greetings from Snapdeal!

Thank you for taking out time to speak with us on [protected]!

This is to inform you that we have forwarded your concern regarding the pickup not done for below manifest to our pickup team and will get back to you at the earliest.

SM[protected]
SM[protected]
SM[protected]

Appreciate your patience.

NOTE: You might receive an email from Snapdeal in cases where remarks from courier states that product was not handover or doors closed, etc. Please validate these courier remarks within the timeline mentioned in the email to avoid order cancellation. These emails are sent to double check the remarks shared by the courier partner.

Thank you,
Ajit Kumar
SD Seller Help Advisor
You wrote on 15 Jan, 2019 at 01:52PM
I want to change my fulfillment mode.
I want to change my fulfillment mode.
I want to change my fulfillment mode.
I want to change my fulfillment mode.
Snapdeal replied on 15 Jan, 2019 at 04:02PM
Subject - Pickup not done.

Dear Partner,

Greetings from Snapdeal!

Thank you for taking out time to speak with us on [protected]!

This is to inform you that we have forwarded your concern regarding the pickup not done for below manifest to our pickup team and will get back to you at the earliest.

SM[protected]
SM[protected]
SM[protected]

Appreciate your patience.

NOTE: You might receive an email from Snapdeal in cases where remarks from courier states that product was not handover or doors closed, etc. Please validate these courier remarks within the timeline mentioned in the email to avoid order cancellation. These emails are sent to double check the remarks shared by the courier partner.

Further, OC Plus is a mode of order fulfillment offered by Snapdeal to its valuable sellers in which Snapdeal picks, checks the quality and packs the product on behalf of its sellers. In OC Plus, sellers can enjoy multiple benefits:
No packaging or quality check requirement at the sellers' end Hassle-free and faster shipping Multiple pick-ups in a day (as per sellers' daily order count)

Key features of OC Plus

1. Shipments will be picked in their original branding from sellers
2. Quality check and packaging will be done at Snapdeal's OC Plus center
3. Packed shipments will be handed over to courier partners.

To know more about each of these fulfilment modes, visit the ‘Seller Help’ tab in your seller panel and type the name of the mode for answers.

Please visit the ‘Seller Help’ tab in your panel to get the best solution for your queries in your preferred format (FAQs, videos or guides).

Thank you,
Ajit Kumar
SD Seller Help Advisor) this is the communication between us I want to talk with Xpressbees but i do not have refrance number not even mobile number of the courier I just have AWB NUMBER[protected], AWB NUMBER[protected], AWB NUMBER[protected] I just have that because I am a seller snapdeal just provide address and AWB number to the seller.

Audio Clip: https://drive.google.com/open?id=1FjZSX1yKZzF_C1hjEyo3H_sqm0e8CRQC
https://drive.google.com/open?id=10CIZDa9HZ406x__kph3oxr2b57sd6qdJ
https://drive.google.com/open?id=1hEZFQFfvMK7itboApEbWjewe3dYEt1b0
https://drive.google.com/open?id=1V-AE_eFdnJcZDXNrSH7tyDLlhV9Lz2Xq
https://drive.google.com/open?id=1gZpgJMXadUBwVRJFb0fvXAnYKh3Dkici
https://drive.google.com/open?id=1XShQxy4HHV7_9rPJMLaMp3enf0iek547
https://drive.google.com/open?id=1h12pDa5BcUsP523aQJBqbDPWT6n-SeOU
https://drive.google.com/open?id=1OREwIb8X5W8uVxcy25fRErKwI6U1eS5e
https://drive.google.com/open?id=1qwwP-mOGILEr9Bdo6XKuVKphyzvB_tpk
https://drive.google.com/open?id=1jeI8tXXCXFOD51i6Ykqh0m3v9RIZxO3J
https://drive.google.com/open?id=1casEJY2uQMsHHae4vOkx5grGQGPme6Xk
https://drive.google.com/open?id=1VqvAVbomJPPR9mAaCHabxmtkx9WN1e7q
https://drive.google.com/open?id=1xVo9RfkgjZhbmsJ__iCuOs6foptkCkpn
https://drive.google.com/open?id=13-HylXUxO6sCK1h8hgflWyPaDZIK8oEo
https://drive.google.com/open?id=1DPQ1wqMT1eKcq042GBtNnW_7d0lY3Tqk
https://drive.google.com/open?id=1ZRZeeUwYTivOZuvdMsepga4WZhSQ-4DS
https://drive.google.com/open?id=1HavPgXluljBibuWBckTmVDaY_2iHkjCP
https://drive.google.com/open?id=1DnkXuRweU4eDZW4iJ0UiSW1h1SjUi0N0