[Resolved] Max Life Insurance — not any reply by maxlife agent gaurav ([protected]) | |||
My name is rinku... Max life ek agent ne meri 2014 m policy kri.. 20000 yearly premium.. I done 2 premium... But mujhe us policy k vaare m achi se nhi thaa pta... Yeh confirm krne k liyee office gya.. Max life k.. Or wha gaurav name k employee ne meri new pokicy start krdi.. Or purani close krdi.. Or mere se saare documents le liye purani policy k... Or yeh bola k 20000+20000 vaale premium apke new m adjust kr diye jayenge... Or aisa kuch ni huya.. And at this time saurav is not giving me any resolution... Plz solve my issue... My new proposal no is[protected]... And i have no any info for old policy Was this information helpful? | |||
Apr 28, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Mar 07, 2019 Max Life Insurance Customer Care's response Dear Sir, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Mar 28, 2019 Max Life Insurance Customer Care's response Dear Gurvinder, We hope you will appreciate that as an organization we have a responsibility towards the policy holder's money and are expected to manage the same under guidelines laid down by the regulator, IRDAI. Cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a 15 days of free look period during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address through speed post vide airway bill number EH[protected]IN on Jul 12, 2017. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance | |||
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+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
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Regards, Team Max Life Insurance