Ecom Express — item not delivered but returned without having my permission

Ecom Express — item not delivered but returned without having my permission

S Sreelekha V

I ordered from club factory. my order number is SO[protected]. The tracking status shows that the order is returned due to multiple failed delivery attempts. Actually the courier agency failed to make a second attempt to deliver my order. And they returned the item. I haven't reject the order. Its returned without having my permission. I want my product back. Please help me to deliver the same. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 11, 2020 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from ECOM Express! With reference to your query regarding the shipment AWB number [protected], the said shipment is currently in transit. The expected delivery date of the shipment is 16 Jan. Regards, Team ECOM Express Jan 11, 2020 Updated by Sreelekha V Actually the order status showing that the item is in transit to seller which means its returning. I want the product back to me. Please help.
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Comments

Bsgs

My order isn't delivered

Preetham kr

I ordered product from club factory and ecom express as delivery agent not attempt to delivery itself they updated fake statements and return my product to origin...Their support team also give wrong commitment every time when I called them.they wasted my time and money ...

Please take action against them and attached snapshots

Preetham kr's reply, Jan 10, 2020

Not resolved yet

Ecom Express Customer Care's response, Jan 11, 2020

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2572721013, pleased be informed that we have received the request from shopping portal to return this shipment. Therefore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

Preetham kr

Before they requesting you have time around 6 days why you not delivers and how your agent updated the fake status with out attempt delivery

Ecom Express Customer Care's response, Jan 17, 2020

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

We regret for the inconvenience caused to you. As per the confirmation your said shipment has been returned to your shopping portal as per their instructions. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

Preetham kr

I attached track image ...3 to 4 times out of delivery ..My address and details correct buy your agent not come to deliver itself simply he updated the wrong status that customer rejected to accept and all nonsense things.

This is how your company working ah?