[Resolved]  100Bestbuy.com — The company is a fraud

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear sir,
On 23rd Aug 2012, I received a call from Mr. Rohit, a sales executive of 100bestbuy.Com. He informed me that today we are offering a special deal on purchase of travel package from us. He told me that if you purchase one travel package then you will get a iball mobile free and if you purchase two then a blackberry mobile and if you purchase three then you will be getting a dell laptop free as complementary gift. I told my requirement that I need only one package at the moment, so I am ok with the iball mobile as free gift. Then he told me that the transaction should be done today itself and I have to provide him the order no. I purchased the first order vide order no.5349148 and provided the order no. Then Mr. Rohit asked me to purchase another order to get a blackberry mobile phone. I resisted but he convinced me saying that if you purchase the second order then it will be like mobile phone worth rs.9000/- Will be absolutely free for you and the travel package can be used by within one year or can gifted to anyone. I agreed and purchased the second order vide order no.5349376. I provided the order no. And he assured me that within few seconds I will receive the confirmation about the order and free gift details but I didn't receive. After a weeks time I received the travel vouchers but didn't receive the blackberry mobile phone. I called them atleast 20-30 times but no response from their side. Spoke to Mr. Ravikant once from Mumbai but the call got disconnected in between and thereafter no revert from their side. I have written atleast 20 complaints mails to them but still no revert. Moreover today my travel vouchers which I have sent them for hotel booking included in my travel package got returned from the company address with the reason no such company exist. The company is totally a fraud and I request concerned authorities to take strict action against 100bestbuy.Com. Please get such companies shut down with their entire business atleast in india.
The response which I received from the companies official mr. Alex and ms. Loveleena was as mentioned below: dear mr. Mohit thareja, as per our telephonic discussion in regards to the complaint raised please find the below resolutions. You will receive new availability for north Goa hotels maximum by Friday and upon your confirmation the same will be booked by Saturday i.e. 6th oct 2012 for the dates mentioned in the booking form. You will receive the blackberry mobile phone within 7 - 10 days from today. Warm regards, 100bestbuy team but I would like to share that till date I haven't received any confirmation for my booking and didn't received the gift also. I would sincerely like to request the department of e-commerce to take legal action against this company and get its business shut down.
After a period of 9 months still I have not received the free gift i.e. "Blackberry phone" as committed by the company in the mail dt. 03 Oct 2012. Even after putting in writing the company failed to fulfill its commitment and didn't even bothered to respond or take feedback from me. The service is so pathetic and i can't believe that the company is so shameless that even after giving a commitment no action has been taken by them. All the company officials involved in this case should be terminated with immediate effect.

Thanks & Regards,
Mohit Thareja
+91 [protected]