Ferns N Petals Customer Care
Ferns N Petals Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
448
COMPLAINTS

Ferns N Petals Customer Care

Ferns N Petals Pvt. Ltd.

Website:
TwitterFacebook
Address
FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
41
down
55

Customer satisfaction rating
2%
Complaints
448
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Ferns N Petals related photos (103)

Complaints with pictures are more trusted and informative    View all

Ferns N Petals Complaints & Reviews

Sort by:

Ferns N Petals — order never delivered and the other one had very poor quality

 ptnj09 on Feb 16, 2019
I ordered two buoquets from Ferns and Petals .

order id 9219349 - this one never got delivered, however they make false delivery mail.

order 9219411 was delivered but with very poor quality.

been such a big company and providing zero service to customer. They have no way to address issues, there custoer support sucks and dont know where to check or where to ask.

i will want full refund of 1898 . this is such a time waste and money waste and they are spoiling our occasions....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — order not delivered.. I have been cheated

 Chetna Bogra on Feb 15, 2019
I have been cheated. I paid extra for same day delivery for flowers to be delivered to my wife. It is 15th february today and delivery not made. Customer care executives keep hanging up the phone and then it becomes not reachable. Online tracking says delivery attempted however, no delivery made. This is a fraud company!! Bunch of cheaters trying to take your money!
Never order from here....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — order not delivered/not yet deliver

 piku1108 on Feb 15, 2019
As yesterday was valentines day and it was my first valentine after marriage, my husband ordered bouquet and chocolates for me. He requested to delivered it by 6 pm as i leaves at that time they assured my husband they will try their best but it was not delivered. At 09 pm they were there but noone was there at office this late it was not delivered i called but no response, tried calling but not able to reach them.

I email but again no replies, i must say worst customer care service i have ever seen....
Complaint comments  Read comments Complaint category Other

Ferns N Petals — delivery not made and complaint not heard to

 Nalini Sinha on Feb 15, 2019
I ordered a delivery of $95 for 4 days of valentine's week. And all they delivered was one bouquet of carnations and one bouquet of yellow roses and two 6inch teddy bear on 12th and 13th. They were supposed to deliver a chocolate cake and two additional mixed colour roses bouquet, a box of ferraro rocher chocolates and two dairy milk which they did not. I called their customer care and everyone just hung up after asking bunch of questions. The eighth caller registered my complaint. After 12 hrs or so they sent me an email saying that they could not contact me. I responded with my us number. 36 hours...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Ferns N Petals — product still undelivered

 Anuja Vanshiv on Feb 15, 2019
I ordered gift for valentine's day and time slot was 9.00-21.00. I paid extra for express hand delivery and my order is yet not delivered even after 24 hours of order placing. Ferns and petals has wrongly handled everything. So upset about it. My order id - 9203308. Their customer care number is not reachable. And i still haven't received any information about the mail which i have sent them. Their tracking app still shows the time to be delivered on 14th feb from 9.00-21.00....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — not yet received my order

 Praj0701 on Feb 15, 2019
As yesterday was valentines day and it was my first valentine after marriage, i odered bouque and chocolates for my husband as a suroirise in his hotel, i requested to delivered it by 4 pm as my husband leaves at that time they assured me they will try their best but it was not delivered and they told will deliver till 0900 pm, at 0900pm also it was not delivered i called so they told we are very loaded sorry for inconveince will deliver it in half n hour. It was 1100pm but still their not any deliver tried calling but not able to reach them.

My full day they wasted, they ruined my...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — product not delivered timely

 patelsurahi on Feb 14, 2019
I had placed order no.9153227. On valentine's day for delivery of flowers & chocolate but not delivery same day as per order and spoiled our day.

Even they people telling me for send voucher instead of my order.

Their phone are not reachable anymore.

They have cheated me and i do not know how many customers.

They are a total fraud and noone should do any dealing with them. Not suggested this site. Very ridiculous services....
Complaint comments  Read comments Complaint category Other

Ferns N Petals — 8 red rose bouquet

 nikita karki on Feb 14, 2019
I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop plam Vihar he said he is refunding the amount and till now I dnt received the amount I have all the screenshot as a proof need my refund back it was clearly mentioned...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — red roses of rupees 729

 nikita karki on Feb 14, 2019
I ordered flowers from ferns and Patel and it was mentioned that it will deliver in between 6 am to 9 pm the address which was mentioned on the oder was apparently reciver2was not able to receive at the moment he asked delivery to deliver at Mahipalpur red light which he denied then he asked deliver boy that he is coming to Ambience mall gurgaon he also denied the same and after waiting again I contacted the delivery boy Mr rohit from shop plam Vihar he said he is refunding the amount and till now I dnt received the amount I have all the screenshot as a proof need my refund back it was clearly mentioned...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — fake promises please do not trust

 nkb4uda on Feb 13, 2019
I have ordered a cake through fnp (Order no. 9116807) on 11th feb 2018
They promised to deliver on 12th before 5 pm but it was not delivered.
Strange matter is, i got message that it was delivered and in app also it was updated as delivered.
Pathetic customer service who cut the call with out providing the status of order. Initially they said they are unable to contact the delivery team in that location, later cancelling the call after telling to hold for 2 min.

Wasted a good time by trusting this waste service.

Regards,
Nidheesh k...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — prepaid order not delivered

 Chhayaa Tomar on Feb 13, 2019
I have ordered a gift on my anniversary on 6 feb 2019 and it shows the delivery date 8th feb. But today on 12 feb its not delivered yet. No courier boy tried to contact me no update of status. You guys are promising for same day delivery so what the hell is going wrong with you. Contact me as soon as possible otherwise i will take a serious action against you...
Complaint comments  Read comments Complaint category Movement & Delivery

Ferns N Petals — wrong cake delivered

 Adir13 on Feb 12, 2019
It was a highly disappointing experience with ferns n petals. I ordered a beautiful cake but what i received was a totally different looking cake. It looked below average. The support guy said that they were sorry for the inconvenience. Only a sorry but they did not feel responsible enough to replace their wrong order with my actual cake. So, i have a question for ferns n petals, do customers pay you money so that you can slap them with any random cake of your choice?...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — heart shaped bouquet

 ankit.pachori on Feb 8, 2019
On 7th feb 2019, i have ordered a 'heart red & white roses box arrangement' from ferns n petals worth rs. 2199. For this order i have done the online transaction. One hour later, i got a call from their backend team wherein they were saying that we cannot fulfill this order as we don't have box with us. On which they said that we will send some other beautiful bouquet of 50 roses along with a complimentary cadbury celebrations chocolate box. Then i waited for 6 hours and my order wasn't arrived. At 9 pm a local guy came along with a third class bouquet without any complimentary chocolate box. I...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — delivery attempted at night @ 8.59 pm

 kalyan13 on Jan 31, 2019
I had ordered for a gift to be delivered to one of my friend. It was an office address and they tried delivery at 8.59 pm and they say it could not be delivered. Next day after the birthday is over they are calling us and asking whether that can be delivered when the function is over.in that case what ideally they should be doing is to refund which they didnt do. When raised a request for refund, received a mail simply that the case is closed without even making any attempts...
Complaint comments  Read comments Complaint category Other

Ferns N Petals — order not rescheduled and not deliver the cake and flowers

 Madhoo kumari on Jan 30, 2019
Ferns and petals team is a total fraud.

They don't re attempt to deliver the order even on request of customer to delivery agent.

Customer care service not at all supporting and bluff only. They make money by cheating people. They don't even refund money and also not re attempt to deliver order as per receiver availability in city.
A totally cheat team sitting in ferns and petals....
Complaint comments  Read comments Complaint category Other

Ferns N Petals — delivery failure

 Seda Kurtul Hülagü on Jan 28, 2019
They are tricksters. Don’t trust and don’t send anything. I paid $80 and they didn’t even try to send my gift. They only sent me an email which says that they tried to reach to the receipent but she wasn’t available. I put my phone number and they didn’t even try to contact me. I tried to call, nobody answered my phone. I litigate the company, but i wanted make sure just protect the other people. Don’t buy anything from this company....
Complaint comments  Read comments Complaint category Food

Ferns N Petals — order not delivered and also not being refunded

 Ari Jmorph on Jan 27, 2019
Order number: 8747118, order date: 23rd jan.

Problem statement: the order was not delivered, and i am also not being refunded to the order. So in reality ferns and petal is taking money for nothing. Ferns and petal have been claiming that the delivery was attempted however no one was available to collect delivery & sender was contacted.
Me as a sender, i was never contacted - can produce call logs on demand & it is also not possible that no one was at home as there was an anniversary party at home the same night. I believe the delivery was attempted but maybe somewhere else....
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — bruised and bad flowers delivered

 JOMON on Jan 24, 2019
I have placed and order for flowers with extra money for fixed time delivery
The delivered flowers looks used and bruised. The delivery boy himself marked 5 stars for the feedback and went. Cheating me and fooling other customers with this feedback model

Called customer care and they asking to send email to another id. Once the email was send, they are closing the case. Spoiled my day. It is not just with money, i lost my time to get a replacement or buy another one on a special day....
Complaint comments  Read comments Complaint category Home & Garden

Ferns And Petals — wrong delivery of the gift

 Modisheetal on Jan 22, 2019
Highly disappointed by the mechanism as the team as delivered the gift on a different address and to a completely different person before even making a call to me. And its 3 days since then, i am calling continuously at the customer care number and there has been no response.
The team is not able to contect the delivery since 3 days i mean what should i understand from it, that the co. Is highly inefficient or if fooling the customer.
I want full compensation for the misdeed.

If the team is concerned regarding its customers kindly resol the issue and contact me on the...
Complaint comments  Read comments Complaint category Family & Relationships

Ferns N Petals — delivery time

 psingh1991 on Jan 21, 2019
- on 18th of january, 2019 was the scheduled date to reach flower at london
- since morning 18th of january, 2019 i am following up with them
- today is 21st jan, 18 and lame answer which i have got is that incomplete address
- when birthday was on 20th then what's the point to deliver it after that
- once after that, we have asked for a refund they denied
- fraud company
- pathetic service
- order code is 868638...
Complaint comments  Read comments Complaint category Online Shopping

Recently Discussed

1 days ago
Ferns N Petals
order not delivered/not yet deliver
1 days ago
Ferns N Petals
not yet received my order
7 days ago
Ferns N Petals
order number: 782706[selling cheap/old product and not refunding money]
25 days ago
Ferns N Petals
birthday cake midnight delivery failed
26 days ago
Ferns N Petals
inefficient customer service & taking money with false promise...

Featured Complaints