Ferns N Petals Complaints & Reviews

Hi, I have placed the order with fnp for the above mentioned toy for my grandson.they sent it by courier with no cushioning in side the box and it was delivered with broken plastic connector with tyre. I contacted them and explained about the defective piece. They told me that it’s supposed to be intimated within 48 hours. I kept the packing intact as my grandson would visit after 10 days of the delivery of the product. They have taken...

I placed an order for a product on 2nd March and was shared 5th as the delivery date. I have been in touch with customer care to check about the progress of ny order and was assured that it will be delivered on 5th.Today, the courier delivery date shows by 6th. The occasion is today, the 5th, so what will I do by taking the delivery on 6th. When I connected with customer care, they first ilsaid it will be delivered on 5th.i told him to check...

I placed an order of worth Rs. 5357. They have not delivered my order on the selected date. When I asked about the issue I was told that to wait for two hours our executive would call and resolve the issue but no one made a call. Now they are not canceling my order and not providing a refund....

I have called customer care again and again as my order is not showing in my orders section in my account.

They are not answering my calls.I can't track my order.Don't know will it be delivered or not.

Such a bad customer ecperience.

Shameful.

Don't order anything from FnP...

I had placed an order order on I placed order on 13th Feb 2024 at 17:30 hours I paid charges for delivery to happen on 14th Feb 2024 x 16:00 hours. Despite of several follow-ups, the order was not delivered. I also agreed that they can deliver any alternative alternative product, but it is important that the delivery happens on 14th February. Despite of several reminders then did not make enough efforts to get the product deliver my money...

Subject: Formal Complaint Against Ferns N Petals for Unfulfilled Delivery and Refund Denial

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from FnP team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment.br...

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from your team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment. I request immediate resolution and appropriate compensation for this matter.

Sincerely,...

I have ordered a cake well in advance in Feb12th 2024 for velantines day (order #50095804  Hearty Chocolate Cream Cake Half Kg) for an amount of Rs.1053/- (cake charge+ timeslot charges) through their portal www.fnp.com. the time slot selected was 6.00 - 3.00p.m.  As i found there was no way of any communication regarding delivery of cake, i tried to contact them on chat and email etc. It was getting delayed and longer than expected....

I have ordered and pre paid for an item which was going to be delivered on 14/02/2024 but the order didn't delivered yet. Kindly look into the issue and help me....

I received a courier from Blue Dart sent by Ferns N Petals. It was addressed to my wife and contained a dry cake. We both don't know who sent it and the box doesn't have any mention of the sender's name. I called FNP's customer care and the one who answered my call was a lady who told me that they too don't have any sender's information. Even on the box, in the place of the sender's name, two dots are present. Then, I emailed them and they...

Sir

i am getting unauthorised order from ferns n petals, someone is using my phone no. and location for making pranks .
when i am calling ferns n petals customer care service, they are asking me mail id but i dont know who the person is doing such type or orders.

Currently my order id is [protected]. i am getting calls and mesages on [protected].

please resolve my issue as soon as possible...

Ferns N petals were good initially but now they have totally lost it. Fooling the public. I think they have outsourced to rubbish vendors who are fooling people. I ordered balloons yesterday. The final product that was delivered was very sad compared to the picture shown on website. I have been raising tickets to their useless customer service which first apologises for the Poor quality and informs that they will replace them get a call in...

FNP has deteriorated its product quality. I had ordered a gift hamper with flowers and chocolates. Please take a look at the flowers quantity and faded and wilted flower on the gift hamper. Its no match to the gift hamper displayed on the web site. It absolutely no value for money and rather i would have sent cake to my loved one which would be more fresh, better option and looked better.

I need my money back. This is not fair...

I paid Rs 1000/- for a nice birthday gift hamper with flowers and chocolate.
The actual hamper you sent hardly holds any flowers and orchid are almost faded and wilted. Its not at all value for money. instead i would have send cake to my loved ones it would have been cheaper, fresh and best.

Please compare the hamper picture on the web portal and the real hamper you delivered to recipient address. I want my money back.br...

Yes you read it well !!! there were cockroaches on your flowers and full of them !!! that too i placed my order for delivery in gurgaon area for my client and on receiving the same, client was surprised to find endless numbers of small cockroaches on them

is it not a shame for a name as ferns and petal, i, being a daily customer how can you send something like this to my client.

To top this i did not even get...

Hi,
I have order Rakhi but they didn't deliver till now even FNP charged me extra for deliver on time but still not deliver so why FNP charged extra if not deliver on time . Order no 45572144...

I have placed an order(rakhi) from FNP on 24th aug nd the delivery date was 28th aug but still the product nt been delivered nd no solution from customer care. They are nt ready to refund my money also nt sure when the delivery will be done .. they guys are cheater nd pathetic customer care...

I ordered on 13th August a cake with flowers for Wedding anniversary on 16th August, worth 1548 INR. Order was accepted and amount got debited. On 16th no one shown up and the order got cancelled without any explanation. I tried to reach out to their chat service on 17th August asking for the reason and refund. An agent said it "as its outskirts of their service area, they couldnt deliver" and the amount was converted to gift voucher without...

Reg. Order No [protected] booked by SARITA
The three glass containers out of four were badly broken n fine glass pieces were all mixed with contents i e dry fruits so they were of no use for consumption. All wasted n thrown out in the garbage. Very poor packaging indeed not expected from a company like yours.
Should compensate completely.
Receiver Chandrashekhar kaushal. New Delhi 110022...

On 28 June 2023 subject item was booked and online payment was ensured from my side to deliver the items at given destination in Delhi.
Our order was time bound product to be delivered and meaningless thereafter, in spite of that company show complete apathy to deliver the things on time.
The company irresponsibly dealt the matter and didn't tried to accomplish the task humanitarianly and successfully.
Till date the...