Ferns N Petals Customer Care
Ferns N Petals Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
332
COMPLAINTS

Ferns N Petals Customer Care

Ferns N Petals Pvt. Ltd.

Webpage:
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Address
FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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15
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37

Customer satisfaction rating
3%
Complaints
332
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Ferns N Petals related photos (74)

Ferns N Petals Complaints & Reviews

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Ferns And Petals — no delivery no refund too

 Niharika Kathuria on Feb 17, 2018
Order no. : 4798061
Name: prashanth k
Recipient: niharika k

I ordered a valentine s special package of flowers and teddy bear worth 1740 and i paid 200 rs extra for 14th feb delivery. Courier person never ever called and aparantly i got a msg on 14th that they couldnt deliver and it will be attempted again on 15th.. But 15th too no response
Finally got a call on 16th saying courier guy came or called in fact they were themselelves confused. I mentioned them to forget and cancel as valentines was 3 days before and for which they accepted.
Yesterday called...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Ferns N Petals — non delivery of gift in spite of placing order 10 days before!!!

 Brandhan Kumar on Feb 15, 2018
In spite of placing order on 4th feb 2018, with complete and correct address and phone number, the gift is not delivered on 14th february 2018!! Fake and false promise by ferns and petals. Their representatives called me to confirm my order on 4th feb 5 times.. Even i spoke with their customer care representative with a humble request to deliver it in time. Inspite of saying standard delivery between 6 am to 9 pm, the sms says it is out for delivery at 22:16 pm!! And you are attempting the delivery at 22:40 pm - when people are sleeping.

I am mentally disturbed because of personal...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — smelly cake with sooo much of essence, unbearable to have even single bite.

 vivekchoudhary1 on Feb 14, 2018
This is to bring into everybody kind notice that with the pace of company growth, they are not able to manage the things properly, have received once bouquet and a cake on 13th feb 2018, when i cut the cake and had one bite... It was overloaded with pathetic essence that me along with my family members are not able to eat and vomit it that time only,

It seems lot of work load and lot of business of the company, is enabling them to take care of quality.
Pathetic service... Not satisfied...
Complaint comments  Read comments [1]Complaint category Other

Ferns N Petals — not delivered my order & not returning my money

 Doctor Dental Dr on Feb 14, 2018
My self khushboo rani, i placed order 1190rs for cake plus flowers on 23rd october 2017 but they not delivered my things even they can't returning my money & close their shops for three weeks & they cut my calls i m very disappointed. I'll pay this service no.[protected] harpreet singh.
So i'm very disappointed from your service at least they can attend my call & give me a good reason but they disobey me....
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — flower bouquet and cake

 Gaurab_Misra on Feb 14, 2018
I thought of buying flower bouquet on the occasion of valentines day for my wife and was browsing through ferns and petals's website online.

Also added one product in the cart and as i was not been able to make up my mind as to which product to select i thought of buying it little later when i am free, in the mean while i was contacted by sandeep from ferns and petal's contact center who convinced me to make the payment by offering 15% discount on the ordered product against the 300 rs discount offered through the website, he initially pitched in for midnight delivery at an additional...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — issue with the quality

 mani_s on Feb 13, 2018
Dear sir,
My order id is :-4722900, i have the issue with this product like the tape is not properly stick and the bubble is coming out inside the photographs. Quality of the pictures is good but the tape is the main issue and it is not looking good i didn’t expect this thing from ferns and petals kindly replace my product before 16 th of feb....
Complaint comments  Read comments Complaint category Hospitals

Ferns N Petals — selling fake perfume on their website.

 Rajib Ghose on Feb 13, 2018
I had ordered a perfume from them because they claim to offer the service of delivering on desired date, meanng i can choose the date i want the gift to be delivered.

They delivered the gift way before time.

They sent a bottle of fake perfume. It was an expensive perfume costing around 3500 rupees. I contacted their customer service and the reply is copy pasted below. It is a joke! They are cheating customers. Be careful about this company,

Dear rajib,

Thank you for contacting ferns n petals!

This is in reference to your...
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — non delivery of parcel and misbehavior from company's representative

 maya.lakhmani on Feb 12, 2018
Hi
My name is maya lakhmani and i ordered a chocolate and flower bouquet from ferns and petals worth rs.484 (Order no. 4715867). I chose the time slot between 6 am to 9 pm and the delivery address was of gurgaon, my office. My shift ends at 9.30 pm and it was 8.30 when i reached the representatives of the company and one of the executives namely sandeep said that my parcel is on the way and will reach within 10 minutes. It was 9.30pm my order did not get delivered and was standing at the office gate. I called the company and the representative rahul verma took the call and informed me that...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — order delivery

 raman rajput on Feb 12, 2018
The product that i have ordered is not delivered at the right time and date.
When i called the customer care they told me that your product will be delivered after two days bcoz services are not available on sunday.
My concer is that if your company cant not deliver the asked product on the day when it need to be deliver, than why your app and site shows the day nd time on which it cant parcel the product....
Complaint comments  Read comments Complaint category Wedding services

Ferns N Petals — product not delivered pathetic services.

 Akanksha Tyagi on Feb 3, 2018
Have placed order on 26th jan 2018 for my brother's wedding anniversary, order no - 4538193. It was suppose to delivered on 1st feb 2018, somehow today is 3rd of feb it is not delivered yet.

Despite of calling ferns and petals approx 15+ times, i unable to reach one supervisor/manager because they all are busy. (I dont know where probably in making customer experience worst.)

I must say, bad services....
Complaint comments  Read comments Complaint category Wedding services

Ferns N Petals — delivery of order not received

 AmitKushwaha1411 on Jan 23, 2018
I have placed my order on 18 Jan 2018. committed Time was Standard Delivery
18th Jan 18 18: 00-21: 00 Hrs. by them. It is not delivered until now.

Order No. #4472543

they do not contact for anything. when I called them today they denied for refund my amount when I said It was required only at that time still they denied for revert back.then I ask them to deliver so they said 150 rs more wil be charged for redelivery. I denied for that amount then they said I am a valuable customer so they wave off. again they commit that order will be placed by 12 pm to 5 pm...
Complaint comments  Read comments Complaint category Home & Garden

Ferns N Petals — worst experience ever

 bhavishya gaba on Jan 8, 2018
I placed an order for a bouquet at 11.44 hrs. The team promised delivery between 12-3pm but it was unsuccessful because as per the delivery boy the recipient phone was not reachable. Again the delivery was reattempted between 3-6pm which again was unsuccessful. Also i have been in touch with the recipient throughout the entire day. How do i be assured that u guys attempted delivery? Despite several interactions with your team to call me if the recipient is unreachable, no one tried contacting.
This is my first and last experience with u guys as it has been very harassing....
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — product delivered is wrong and of bad quality and no action taken in-spite of complaint [Resolved]

 Sanjeev Kanaujia on Jan 3, 2018
I have ordered below cake yesterday:

https://www.fnp.com/gift/rich-fruit-cake?pos=5

The order i have received is not the same and the quality is worse, cake was all messed up on delivery even the name on cake was not proper.

I am not at all satisfied with this cake and would like to exchange it today itself with other cake.

Please take action asap.

Pics of cake received attached....
Complaint comments  Read comments Complaint category Food

Ferns N Petals — non delivery of product and harassment by customer care

 swati singhs on Dec 30, 2017
I placed an order with ferns n petal order no 4267107. They did not deliver the order. They attached some random signature and kept on saying that they have delivered the order to another address and on top of that they kept on calling the receipt and harassing him that he has received the order.
Pathetic service disgusting customer care attitude....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — fraud and non refund of my money by ferns n petals

 subhu123 on Dec 15, 2017
I ordered a money plant pot having order number 4191982 from ferns n petals on 13th of dec 17 for my friend's birthday. His office address is absolutely correct, here is the proof : https://goo.gl/ZfDPfn. but they said that they found nobody there. It was just an excuse as they never sent the gift there. They already ruined the important day of me and my friend that comes in a year. Now when i asked for refund, they said that they will not refund my money as well. Is ferns n petals so desperate to make money this way? If it is so, i would suggest them to find a legitimate business ideas to sustain...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — not giving back money for cancelled order

 SUMAN CHAWLA - on Dec 10, 2017
I had cancelled my order and they gave me a gift coupon. I used the coupon for some amount only and they refused to return the remaining amount. I asked the representatives to kindly put the money back into my bank account but they refused and are expecting me to waste my remaining amount for no reason and for using nothing from their site. This seems to be very stupid way of cheating...
Complaint comments  Read comments Complaint category Internet Services

Ferns N Petals — cake not delivered - need refund

 Roshni Saha on Dec 10, 2017
I ordered a cake on 7th dec which needed to be delivered to germany on the occasion of my husband's birthday on 9th dec.
Order id - 4141591
The time slot mentioned in the website while ordering was 9:00 am to 9:00 pm of december 9th.
I could not do anything about the timeline as there was no other time slot available. So as the birthday was on 9th, i was happy that the cake will be delivered on that day.
The whole day my husband and his friends waited for the cake and they could not go anywhere outside. However, the cake was not delivered to him.
I called the fnp...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — same day delivery

 Govind Pingle on Dec 9, 2017
Order no -4156707
If you guys can’t deliver on time than don’t take orders for same day delivery and play with peoples emotions.
After so many request your team can’t deliver product or any flowers in time!!! Why you run this same day delivery concept,
I will ask all my friends not to place orders as they just take money and say we will deliver as per availability. F your service...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — cheating and fraud by not delivering the product i had ordered

 RuchikaGogna on Dec 6, 2017
I had ordered a bouquet on fnp which included 10 carnations, 5 pink roses and 2 asiatic lilies. Fnp did not deliver this bouquet instead they delivered 10 pink roses wrapped in a plastic paper. I was so shocked and embarassed when my guest called me saying we were expecting a decent bouquet from you. When they sent me a picture i was horrified as it was not what i had ordered. When i raised a complaint they simply said they will compensate with a cadbury chocolate and an apology letter. I asked them why did they change my bouquet for which i had paid a heafty sum of rs. 1049. Tbey said they would...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — cheated by ferns and petals, order not delivered

 Shubham2828 on Nov 27, 2017
Order number-4024136
I ordered a cake and flowers from them on 25th november for 27th november. The order was not received by me and according to them my address was wrong. But it's totally their fraud because i mention the same address everywhere and all the orders i receive from different online traders without any problem, also the didn't call me on my mentioned mobile number a single time, the whole time i was waiting for a call from them. I complained to them but the replied so irresponsibly that my address was wrong and an attempt was made but it's a white lie to cheat the customers...
Complaint comments  Read comments Complaint category Online Shopping

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