Ferns N Petals Customer Care
Ferns N Petals Pvt. Ltd.
Customer satisfaction rating: 3%
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402
COMPLAINTS

Ferns N Petals Customer Care

Ferns N Petals Pvt. Ltd.

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Address
FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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39
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51

Customer satisfaction rating
3%
Complaints
402
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Ferns N Petals Complaints & Reviews

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Ferns N Petals — poor customer service and delay delivery

 Neha_1007 on Nov 14, 2018
I have booked a order a bouquet & cake for my husbands for his birthday and selected a morning slot for delivery i.e. 8.00am to 12.00noon. and got a confirmation mail from FnP for the same as well. But when i enquired them for status of delivery there chat support executive told me that time slot has been changed to 12.00 to 15.00 due to unavoidable reason and you have been communicated for the same via mail. Though I have not got any mail till now. I requested them to cancel the order and refund the money they disconnected the chat. And now no response.

Very poor service. dont Book...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — not delivered / order changed without my knowledge/ not ready to refund my amount

 Uthayadurga on Nov 13, 2018
I have placed ordered flowers for anniversary. before place the order i have checked with customer care regarding delivery time. They told me place order and update the time with customer support for delivery time. in order only choice is standard time delivery 11 am to 9 pm. my husband's office timing is 9 am to 6 pm. i placed the order and spoke to customer support and informed about delivery time before 5pm. but till 4 pm no response. they didnt processed my request. so i called customer support almost 15 times and live chat 10 times. They promised me in chat before 5pm will deliver the flowers...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — flowers delivered in bad condition

 Nirnyx on Nov 11, 2018
Ferns n petals delivered flowers in bad condition. Now i cannot gift the flowers so it became embarrassing for me. Then when i filed complaint. They said they will send some chocolates and appology letter. But they haven't done anything and now they are not responding to emails as well. Compainy incident:[protected]

Can you tell me what are my options if they don't react to the compaint or emails?

I feel when big company start feeling like it's ok not deliver quality and nothing will happen to them, there should be proper legal action that customers should be able...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — order is not delivered and false reason given

 akshata nemade on Nov 10, 2018
Team,

I m continously emailing but no response from you guys i have placed order (Is[protected] of 2gifts which was supposed to get deliver on 8th nov and 9th nov.. Today 10th nov i got msg saying security guard refusing entry, this is completely lie i checked with my recepient there is no security guard in there building how can you ppl lie to customer's i want immediate action on this, either deliver my gifts or i want refund asap

This site is no more trustable for me now, track order option is completely useless also ppl sitting in customer are lieing. Please get...
Complaint comments  Read comments Complaint category Other

Ferns N Petals — wrong delivery by fern & petals

 vkmurthy.iyer@gmail.com on Nov 9, 2018
Our releatives placed order no.[protected] exbhaidooj50 &[protected]exbhaidooj5o on 9th november 2018 for delivery of sweets and roli, kumkum rice & daga instead of delivering the same, they delivered something which is highly inferior and not even one fourth of the price as the original product - even after taking into account their exorbitant prices.

When i called in the evening to their their sayeednagar bhubaneswar fern & petals branch did not pick up the call on mobile number nor the land line number. They delvery guy has no courtesy to delver at door step instead calls down three...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — my order never got delivered

 Portia Dey on Nov 9, 2018
I placed the order Order no. 7738602 with Ferns n petals on 7th November and after making full payment and getting their confirmation for delivery my order was not delivered.
Since it is a flower delivery website which has lot of emotions attached and they also market it that way, so i expected them to be prompt on it and at least deal it with little professional way
I had to pick them up after 2 days and they responded very coldly towards it is alright to happen that way.
They instead of apologizing or accepting their mistake immediately tried to place the order for this day...
Complaint comments  Read comments Complaint category Movement & Delivery

Ferns N Petals — order was not delivered

 Navdeep Sanghera on Nov 5, 2018
My order number 7563313 was to be delivered on 2/11/2018 rubbish is there site I didn’t get to know the status as customer care people also take 48hrs to update. Today I get to know what I ordered was out of stock then why did you confirmed it. It was my aunts birthday and Diwali in 2 dAyS solution I get you can send flowers or cake what are you talking about. I need compensation for this? How will u do it...
Complaint comments  Read comments [1]Complaint category Online Shopping

Ferns N Petals — product not delivered order#7651982

 Anita2110 on Nov 4, 2018
The assured delivery date for this product was the 3rd of november 2018. I even got a text message with the blue dart tracking number.

But it was not delivered even on the 4th.

When i called up customer service, i was told there is nothing that can be done. They even refused to cancel this order.

This is a bhaidooj gift i wanted to send to my brother who going away on a trip. Now my brother will not get my gift and your customer service is so pathetic that the person i spoke with did not even sound apologetic for the upsetting experience....
Complaint comments  Read comments Complaint category Family & Relationships

Ferns N Petals — not delivery of my goods

 Deepinder Parmar on Nov 1, 2018
Order details
Order id: 786799
Order date: 31/10/2018
Sender detail: credit card/debit card/net banking
E-mail: deepinder_parmar@hotmail.com
Telephone: [protected]
Sender detail
Deepinder singh
Deepinder_parmar@hotmail.com
[protected]
House no 3058/1, sector 44 d
Chandigarh 160047
Chandigarh
India
Gift message occasion
Many happy returns of the day birthday
Product quantity shipping
Enigmatic red roses 1 city - chandigarh - ₹349
Shipping date[protected]
Shipping...
Complaint comments  Read comments Complaint category Home & Garden

Ferns N Petals — products shown on website not same and delivered

 MKGoel on Oct 30, 2018
Hello, i had ordered a bouquet of 12 long stem roses/flowers from ferns n petals (Fnp) as shown in their website picture, for delivery to my friend in the buffalo, new york, for total amount paid rs. 6, 448/- on[protected]. I got a confirmation email from fnp confirming the order and showing the picture of the flower bouquet ordered. Order # 7541086.

On the delivery date of oct 27, 2018, the recipient got the flowers bouquet, but the bouquet that was delivered was completely different, as, my friend sent me a picture of the bouquet received. I have all these on record with me as proof....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — ferns n petals site fraudulence (order no.724991801)

 drsiji on Oct 29, 2018
I ordered birthday gift for my husband one month back (29/09/2018) to be delivered on the day of bday that was month later (27/10/18). I selected office hours for time slot as i didnot find any other option like they say. I made 5-6 request to deliver it before 4 pm. I waited for 4 days. They neither delivered it before 4pm and i called them so many times. They told it will take two more days for delivery. Now its been 6 days of shipment the order is not delivered yet. The courier service they chose 'bluedart' called my husband and told no services are provided to the address given, while the address...
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — worst refund policy

 BiplavG on Oct 28, 2018
I am here in dubai & i have placed an order of rs 1299/- on 10th of oct in kerala. They told me that they wouldn’t able to deliver in given address. I cancelled my order & asked for refund. They told me that i will get my money back after 7 to 10 working days but today is 28th oct still i haven’t received my money.

It’s not about the money it’s all about the trust.
We trust your company more valuable then money.

Thanks
Biplav....
Complaint comments  Read comments Complaint category Mobile Service Providers

Ferns N Petals — gift delivered to the wrong address even 1 week later

 Parijit Kedia on Oct 17, 2018
The gift was supposed to reach on 12th october. So the delivery guy was been in touch with the recipient on how to reach the place. Not only the delivery guy didnt deliver the gift but he delivered it to the wrong address and the website has been update has been delivered to the correct recipient.

How can this work. That guy has no sense of bangalore address, then why the hell would you hire that guy. Its been one week and the gift hasnt been received properly.

I was also talking to the customer support and i always get the same guy. He says it will be delivered the...
Complaint comments  Read comments Complaint category Movement & Delivery

Ferns N Petals — 7335227

 vishu srivastava on Oct 8, 2018
I have ordered one cake and two pack of chocolate and one lucky bamboo written mom. And my order no 7335227, i ordered something else but i received very low quality and the different bamboo plant and only one pack of chocolate. When i called the team the lady ms jaya she was saying ma’am please calm down and you ordered bamboo plant so currently not available on our side so we have sent you the different product and again she was telling ma’am will resolve ur issue within 48hrs. What nonsense is this if you guys don’t have the product so why on ur website showing it and why i need to wait...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Ferns N Petals — order not delivered and not responding to calls

 Lovelyn Lionel on Oct 6, 2018
I had ordered a cake n greeting card to be delivered between the time 9am and 12pm, but the order was not delivered within that time. On calling the customer care they said they're unable to contact the delivery team and have registered a complaint n stated that the issue would be looked into as soon as possible. On checking the status of the order later on i saw that my order has been put on hold and the same customer care number is saying to be an invalid number. Irresponsible and unprofessional behaviour....
Complaint comments  Read comments [1]Complaint category Food

Ferns N Petals — extra charges for delivery but still did not deliver on time

 Nidhi Saurav on Oct 1, 2018
The company asked me to pay rs. 499 extra for making the delivery on the selected date. Next day after the payment i received a call from them saying we won't be able to deliver on the selected date so we are going to deliver it a day later. I wrote multiple emails to them but did not receive any calls or emails from them regarding the issue. Few hours later there were mails from their support team that the ticket has been successfully closed....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — order not received

 Rno1 on Oct 1, 2018
I have placed order birthday cake on 30.09.2018 in fern n petals jaipur

My order id 7258988. Amt. Rs.499/-
But i have not received my order
And fnp refused to refund my money

I called in customer care many time refund my money as i not received my order
They spoil my birthday occasion
And even not refunding my money
I requested fnp to refund at least 80% of my amount but they clearly denied to refund any amount
This big fraud with customers and their money. If they can't satisfy customer with good service then why runnig...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — international delivery

 Akshay Ganesh on Sep 22, 2018
Customer satisfaction is not there concern.
Failed to delivery a birthday cake and expect the receipant to come and collect.
Need to know the reason why they collect 500rs for delivery.
Have audio recording of the representative promising a delivery.
On top of this i was in total in call for 2 hrs for resolution of this. Exploitation of customers
Order number is 7088980...
Complaint comments  Read comments [2]Complaint category Restaurants & Bars

Ferns N Petals — ordered not delivered - payment done - no one is responding now

 MayureshK on Sep 22, 2018
I had asked to delivered bouquet worth rs.1000 to churchgate today at 11.30 pm as its my father-in-laws birthday. Ordered was confirmed and the guy promised that it will be delivered on time.

I am trying to reach this guy since 11.30 pm on [protected] and he is not responding to my calls and also blocked me on whatsapp after reading my messages.

It is not about money but its about the time. It was important to deliver this order on time. Ordered is not delivered and this guy this out of reach.

Please suggest what should i do now....
Complaint comments  Read comments [1]Complaint category Products & Services

Ferns N Petals — non delivery of my order

 Lipika Tomar on Sep 21, 2018
My order no. Is 7011568. I ordered and paid for two watches on 9 september 2018 and wanted it to be delivered by 15th september. I had made a slight address mistake and because of that my delivery was not successful. So i called on the number they had provided, and made modifications to my address. They said it will come in 24-48 hours. I waited and it didn't come. I called them again and they told that they would
'see to this inconvenience'. I even emailed but still, no changes. I even called the courier company 'bluedart' and it was shocking that ferns and petals had not asked them to...
Complaint comments  Read comments [1]Complaint category Online Shopping

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