Ferns N Petals Customer Care
Ferns N Petals Pvt. Ltd.
Customer satisfaction rating: 3%
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357
COMPLAINTS

Ferns N Petals Customer Care

Ferns N Petals Pvt. Ltd.

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Address
FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
3%
Complaints
357
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Ferns N Petals related photos (80)

Ferns N Petals Complaints & Reviews

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Ferns N Petals — ferns and petals :order no 5586316 cake damaged

 Reema Sandhu on May 16, 2018
I had ordered a chocolate mousse cake for my daughter's 25 th birthday ... it was a midnight delivery so apart from the cake charges I paid the midnight delivery charges and I also ordered a flower musical candle . I had also ordered Flowers which was a separate order but I got that much before time .
I am disappointed that I have never experienced this with FNP .. I got the cake damaged and very late around 1 :15 AM .. I escalated the same in the morning ...I was asked to send the pics of the cake which I did .. I emailed the requisite at 10 am .. then I got a response at 12:30 from their...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — wrong delivery

 nikilll_r on May 15, 2018
It was my grandmother's birthday, I had ordered a 1kg chocolate truffle cake from ferns and petals thinking that they're a trusted brand, but they sent me a 500gm cake, but they collected the money for 1kg cake, there is also no cash on delivery option, if it's there then please chose that option and check the cake before paying for it, also the cake wasn't fresh, very bad and now I want a refund or at least for them to send me another 500gms cake, it's fair...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Ferns N Petals — anniversary gift - order 5569424

 abhilashck72 on May 14, 2018
Totally dissatisfied with the worst service ever received from ferns and petals. The Gift was supposed to be handed over at Today 5/14/2018 before 9 PM as it is the 35th anniversary gift. I called the customer care and they informed me that the gift cannot be delivered because of technical reasons. They did not even asked me what best we can do to compensate this delay.

It was one of the precious gift for the 35th wedding Anniversary. Just need to know what excuses fnp can tell for not getting delivered it on time and delivering it on a day when Anniversary is over. I need an answer...
Complaint comments  Read comments [1]Complaint category Products & Services

Ferns N Petals — non delivery after the payment was done without any information

 Shreyashic on May 14, 2018
I am Shreyashi Chakraborty, from kolkata working in ABP NEWS NETWORK.. I Had order a cake for a special purpose on 14.05.2018 with full payment in advance.. which was subject robbery delivered on the same day within 9pm ..
they conviniently didn't deliver the product without any information or refund .. after complaining in their official website they called me to ask for another date of delivery and spoke very rudely ...

How can any office clerk speak without courtesy especially when at fault..

This delivery was v imp and all my people at home was waiting...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — damaged cake delivery

 gussamanjan on May 14, 2018
I (Ashish ranjan) ordered a cake from usa on mother's day and selected one beautiful cake that costs me $17.0. They delivered the cake on time but the cake was in very bad shape and completely damaged. We asked to take it back but they asked me to send the pictures to their customer care department and they will take appropriate action against the vendor, and i did that as below -

Kindly check the order details for order #5545066

The delivered cake is in very damaged condition and of very poor quality. I dont think it exactly weighs half kg either, and kindly check...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — cannot deliver order on mother's day and customer care services are poor as hell

 themanishasingh on May 13, 2018
Ordered a plant for mother's day and i waited whole day, but they just couldn't get it delivered. On asking customer care, they are of no use as well. They won't help with order queries. Veey poor service. If you can't deliver orders then why take so many orders on a single day. Also can you not inform about the delay or anything. Calling to customer care takes a good 20 mins for them to pick them. I have never seen such bad service my whole life....
Complaint comments  Read comments [1]Complaint category Online Shopping

Ferns N Petals — false commitment, order not delivered on time

 Yasmin Hanif on May 13, 2018
This is shere shame i am a regular customer my order had a landmark issue i recieved a call on 11th may and the person from ferns and petals took my details of my address and then he gave me the commitment that my order will be delievered on 12th evening or 13th morning positively and my order has not yet been delivered and my friend is leaving tomorrow i. E on the 14th so my money is wasted and my order will not be given to my friend on her birthday the customer service girl she cut me off din even listen to me and kept on talking my order no is 5497140. The no from which i got call for my address...
Complaint comments  Read comments Complaint category Airlines

Ferns N Petals — flowers order for mother's day

 Rickd on May 13, 2018
I ordered flowers almost rs 5000. My parents were whole day home and they are sending email could not deliver as no one was home and no re delivery and no refund. I emailed them saying let me pick up and also parents were home not sure if you even came. They replied cannot pick up too. They do not even pick up calls what the hell. Cheap company looting people.. Please someone do something of this company...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — product not delivered and proof of delivery not received yet [Resolved]

 Kanavgoyal on May 9, 2018
Order no-5399971
Ordered on 30 april 2018
www.f&p.com
F&p employee commited me that order will get deliver on 5th may 2018
But till date i. E 09 may 2018... Proof of delivery not received by company and making me fool
Again and again. I am asking company to share pod but they are saying we need more time daily... So i am frustrated now... Kindly help me
Thanks regards
Kanav goyal
My mobile no-[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — chocolate cake

 Sauravtyagi on May 2, 2018
I ordered a cake, chocolates along with greeting card for my sister in law, all 3 items were delivered but the cake was not eatable and bread of cake was rotten, it tasted sour and was of no use.
This ruined the occasion of her birthday completely.
I have never expceted such a carelessness from a reputed name like ferns n petals
However, it was more disappointing when they responded to my complaint.
It was unacceptable what their representative told me, they guys said that i should have stored the rotten cake in my refrigerator or anywhere so that after 2-3 days their...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — re: order for a cake for my niece but delivered at other place and told that the order is delivered at the right address and fake sign

 SachinGoyaldoon on May 1, 2018
Dear sir,
I order for a half kg cake of rs. 999 and a candle of rs. 49 for my niece birthday on 30 april 2018. The cake has to deliver between 1700 hrs to 2200 hrs but i receive a message on my mail that the cake is delivered at the address but when i check with my cousin they told me that they didnot received any cake or candle till now. Their is a fake sign on the mail.

I just want to deliver that cake and candle by today evening....
Complaint comments  Read comments Complaint category Food

Ferns N Petals — money taken but gift not delivered and no refund

 Manali Milind Tapre on Apr 25, 2018
These crooks charge double the money for the gift cause they are a brand and dont deliver. I asked for a reschedule. They say reschedule not possible. I tried calling them up for a pick up from store. Guy does not answer. And more importantly refund not possible cause order was attempted. These kind of people should be called thieves under disguise....
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — roses weren't fresh

 Anbu sreedharan on Apr 15, 2018
I had placed an order comprising a bouquet of flowers along with a box of chocolate. The flowers were worn out and looked absolutely dead and the number of flowers were oly 19 while i ordered and paid for 30 of them. This is ridiculous and intolerable. Certainly a poor experience with you guys. This was my first time with you and will never opt for ur service ever again and will definitely not suggest you guys to anyone whom i know....
Complaint comments  Read comments Complaint category Unauthorized charges

Ferns N Petals — attempted delivery of flowers

 Mridula Jacob on Apr 12, 2018
Horrible service...!!

I tried placing an order and they said that customer was not contactable... Which is weird since it was for my grandmother who never goes out of the house.
She stays with 4 adults... So not answering the phone is not a valid reason

When i was on their site browsing and had to shut down.. I had a person who called me in dubai and asked if i was having trouble making a payment... But for unreachable customer.. They send an email.

Himanshu from customer service gives me some weird logic about responding to the email in 2 to 3...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — sewer blockage

 Dharmendra9807 on Apr 12, 2018
Respected sir,

The sewer line of 33/1, tashknad marg, near haldiram has been choked and dirty water flowing on the roads and infront of the shop and bad smell making dirty enviroment. A complaint had lodged in allahabad nagar nigam (Complain no.38001) and bharat swachta app.
Therefore requested to kindly look into the matter and pass the appropriate order to rectify the problem immediately.
An early action will be highly solicited....
Complaint comments  Read comments Complaint category Nature & Environment

Ferns N Petals — order id-5092424

 Naina17@ on Mar 27, 2018
I raised a order on 19th march and it was supposed to be delivered on 22nd march but till today date it has not delivered and these people are doing everyday fake commitment that it will be delivered today or tomorrow. Who will pay my compensation, i have lost too much and pleasing these people for delivered the product but they always did fake commitment only....
Complaint comments  Read comments Complaint category Other

Ferns N Petals — delivery

 Shaista Shaista on Mar 12, 2018
I am associated with fnp since 8 years. I have made one order on 5th of march of one bamboo plant, it should be delivered by 9th of march but due to some issues it can not be delivered at the specific time. I was tracking my order and had a word with 4 customer service executive and all four have given me same feed back that consignment has reached ranchi and will be delivered by 12th march, after waiting full day again i called them and asked them if u guys are not able to deliver it i will send my person to receive the same at the warehouse, miss varsha has given me all the details but when my...
Complaint comments  Read comments Complaint category Utility Services

Ferns N Petals — money refund miscommitment and delivery delay

 Prasant Khandual on Mar 8, 2018
When i have sent my query to ferns and petals id - support@fnp.com the mail were getting failure stating delivery to this receipient mail ids is over exhausted and mailbox is full. I don't know this was done intentionally.

— forwarded message —
From: prasant khandual
To: support@fnp.com
Cc: "prasant. Khandual"
Bcc:
Date: thu, 8 mar 2018 00:06:38 +0530
Subject: miscommitment from sales lady @meenakshi and arijit (Call centre executive)
Hi team,

Sorry to say this is my last order in your website and ensure this...
Complaint comments  Read comments Complaint category Employees

Ferns N Petals — cakes

 Üjälä Şäxëñä on Mar 6, 2018
The cake I got does not the same I ordered. These guys show something else.. & deliver something else that too in very high prices. I ordered rosy pink choco cake & what I got that does not have even properly designed roses on the cake..that was totally different from what I saw in their site. Also they didn't deliver on time. Their service is very poor.. I literally hate ferns & petals now. I won't order again. These guys are fraud....
Complaint comments  Read comments [2]Complaint category Online Shopping

Ferns N Petals — charged my account twice for an order, and refusing to refund the amount

 Dhruva Raj Chatterji on Mar 6, 2018
I had placed an order on fnp... They debited my account twice and are refusing to refund the amount.

I have provided them with details about the transaction including the aggregator id. But no response from them. I have written multiple emails to payments@fnp.com and support@fnp.com

Their call centre is of despicable quality. These guys don't even understand the query and disconnect the calls. I have called 10 times and then given up.

I have been a customer of fnp for almost 5 years, but i vow never to use them again. Their service standards have dropped...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

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