Ferns N Petals Customer Care
Ferns N Petals Pvt. Ltd.
Customer satisfaction rating: 3%
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381
COMPLAINTS

Ferns N Petals Customer Care

Ferns N Petals Pvt. Ltd.

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Address
FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Customer Care Phone Numbers and Contacts

Phone:
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44

Customer satisfaction rating
3%
Complaints
381
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Ferns N Petals Complaints & Reviews

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Ferns N Petals — incomplete order and extremely honor unprofessional sessions

 smriti13579 on Aug 18, 2018
So, i decided to use ferns n petals to send rakhi to my brother who is in singapore. I was thrilled as in website, they mentioned shipping is free for rakhi international... But guess what! It isn't free when you have to send to singapore. Got in touch with an agent who offered me 5 to 7% discount and said that she will. Jngirm the team about this. I didn't want a discount really but wanted to know why put false information on internet. I didnt take the discount and sent the rakhi online rakhi package to my brother, order number 652101. He received it on 16th august but it was incomplete. What i...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — delay and product quality

 rakondy on Aug 17, 2018
We ordered a bonsai plant (Ficus) with a diffuser set to be delivered in nagpur as a congratulatory gift. We had to call multiple times when the gift did not reach. The customer service politely lied to us about the delivery date. The company claim that the delivery date can be plus or minus one day from 9am to 9pm. When it finally reached, they did not include a card and the plant had no leaves. It did not look nice at all. The courier service was also poor - they had the recipients contact information but made the excuse that no directions were available. Overall, ferns n petals commits fraud....
Complaint comments  Read comments Complaint category Home & Garden

Ferns N Petals — worst service I had

 Sri Iswarya on Aug 13, 2018
I ordered a bamboo tree for my friend birthday to surprise him. I make a delivery date as august 14, 2018 but they has delivered by august 13, 2018. I asked to customer care of ferns n petals, they didn't respond as good. They have the 3 rd party for some products to deliver them. What is the use they run this to surprise for an occasion. They giving useless service. Very disappointed by their service....
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — non delivery of order and no penalty refund

 Renu Bala Jena on Aug 12, 2018
My order no. 6419658 placed on 5th aug'18 for sending cake and birthday card to my daughter in mysore but it got never delivery and nor anyone updated me. Only i kept raisng complaints. They saif delivery partner is not reporting.
I went through mental agent and harassment whole day. They didnt even commented by sending any other gift. I demanded for penalty refund but that was also not done.
This company is pather and complete or responsible. Dont place any order through them.
Complete fraud. Useless staff. No support system.in place....
Complaint comments  Read comments Complaint category Family & Relationships

Ferns N Petals — flowers missing and damaged

 Shreya Nautiyal on Aug 10, 2018
I had ordered a bouquet from ferns and petals and filed a complaint the very moment it was delivered i got an acknowledgement from them-

This is an acknowledgement that we have received your request raised as broken delivery and the request id is[protected].

In the above words but no action was taken after that despite me chasing them twice. I am extremely unhappy with their customer service as well as delivery service and want a strict action to be taken against them if possible....
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — misbehaving staff and non delivery of consignment

 dilipsingh0212 on Aug 9, 2018
This has reference to order no 6352632 and various telecom held on [protected] (Mr. Rohit Sharma) and[protected] Mr. Abhishekh) on[protected].

Further, this is to be noted that the said consignment was wrongly delivered to some other location and instead of apologising the above mentioned staff have misbehaved and specially the delivery incharge of Rajsamand Rajasthan location has abused me over the phone call.

Today when i again called Mr. Rohit Sharma [protected] for getting information of name and contact details of above mentioned delivery incharge of Rajsamand...
Complaint comments  Read comments [1]Complaint category Online Shopping

Ferns N Petals — very poor service

 smile_may23 on Aug 5, 2018
For my order no 6359018 i get a message that the order could not be delivered since incomplete address... Whereas i have had ferns and petals items delivered at that address before and also no calls were made at the number given for recipient. I immediately called at the customer care and the call centre employee immediately says u have to pay additional amount for reattempt. I never expected such poor service from ferns and petals. Don't know if this is a scan for additional payment... Will never order anything in fnp...
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — wrong delivery promise [Resolved]

 Aishwarya Yeti Daroji on Aug 4, 2018
As I have ordered gifts for my husband on his birthday which s on 5th of August n I have ordered on 2nd of ahgust n they shown as delivered by 2moro but they r taking 3 days to deliver now. It was for my hubby birthday but I can't gift him on his birthday now. This s so unsatisfying for me. My order ID 6366583 now the bluedart courier s delivering me on 6th of August this s so waste website. I won't order anything from. Why those ppl are giving fake informations as normal ppl s are believing like a buffello even me. Plz take take action immidietly. Still my order s on the way u can resolve it as...
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — order not delivered and incompetent customer service team

 Debeshi Ghosh on Aug 3, 2018
I ordered from fnp on august 2, 2018, order no. 6359382 for same day gift delivery on a special occasion. They failed to find the address and requested me to contact within 2 hours. I contacted within 10 minutes but the order wasn't delivered till the next morning. Customer service was incompetent and unresponsive. On repeated calls, my call was put on hold for 15 minutes or more at a time and finally disconnected. On attempt at cancellation, i was told that the option is not available. I received a mail mentioning my order has been closed but was told that my order was still open. Order cannot...
Complaint comments  Read comments Complaint category Nature & Environment

Ferns N Petals — stale chocolates

 Veena Nainar on Aug 2, 2018
Hi
I ordered a chocolate box to given as a birthday gift on 26 april this year
The recipient complained about the quality of the chocolates. The chocolates were all unfresh and stale.
He told me a few days back when i met him after a long time.
Please ensure that the quality of the product is good. I am a regular customer of ferns and petals but sorry to say that now i am not going to order anything from you.
Veena...
Complaint comments  Read comments Complaint category Food

Ferns N Petals — butterflies pink n peach handbag combo

 surenarora on Jul 31, 2018
Order no - 6269281, order was placed, payment was made. The packet didn't reach on time. After following up and after repeated lies the packet was delivered 3 days after, it was supposed to be delivered. The quality was cheap and worst possible, colours didn't match by miles. When attention was sought on fb page, company was quick to block. I seek a refund immediately. I have been dealing wth the company since years, never was it so bad.

Feedback [incident:[protected]]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Ferns N Petals — cake not delivered on time.

 Alan1209 on Jul 22, 2018
This is a bad experience with Ferns and petals and very shameful and pathetic customer service I pre ordered a cake for my Girlfriend’s birthday and the delivery was in Los Angeles I got a message saying that the shipment is out for delivery and will reach on 21st at 12.06 pm. How irritating is this it was all of a surprise to her and it all went in Vein. We can’t trust ferns and petal
And their company is earning big time by fooling customers online. The time has already gone and i don’t expect an apology mail from your team as well because by saying sorry nothing can be change now.
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — non-delivery

 Meghna Mathews on Jul 12, 2018
I needed my order yesterday and I was told that it will reach yesterday before 9pm and to check the status I called your CUSTOMER CARE thrice and they all conveyed that the time of delivery is till 9pm, you have to wait. I waited till 8:20 and again I called the fourth time and that is when I am told that the order will not be delivered because the courier people will not do so.

I needed the gift yesterday for my brother who was leaving for Australia today morning at 5am and who won't return before 5 years now. What the hell will I do with the order. Rascals. You took my money...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — no delivery

 lincy varghese on Jul 11, 2018
I had ordered a delivery of rose flowers for 11th July 2018 by paying additional 200rs for delivering between 11-2 pm..they first messages saying they will not be able to deliver flowers at that time due to bad weather conditions and told will deliver by 4 pm the same day..they got a message saying " we are feeling very bad that your order #6129575 could not be delivered to Rogy Jacob due to Office Address (Premise Closed). ". Who closes office by 4 pm?
Ferns n Petals r not reachable through phone or email.
Email got bounced back and they are not even picking up the phone.
I...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — no good will

 Dhirendarkumar9@gmail.com on Jul 11, 2018
The company has very bad reviews about timings, how should someone trust the company for such beautiful occasions ?
Kindly look into it and deliver it on time when somebody orders as it is connected to the surprises that one gives.
Let somebody trust you on such occasions.
And kindly shorten the 350 characters as the complaint thing.
Why do you want yourself to take in more bad reviews.
Kindly resolve...
Complaint comments  Read comments Complaint category Online Shopping

Ferns N Petals — bouquet, cake and sweets

 sakshishah01 on Jul 7, 2018
The WORST delivery point for the gifts delivery on Special Ocassion !
NOT taking responsibilities for complaints as well !
Even if u register complaints for thrice or many times ! The customer care will say the person will revert u back ...which is NOT !
For me the bouquet, cake, and sweets were ordered by my friend on my birthday JULY 1, 2018 and it was so in bad condition ...that the roses were not fresh not even decorated properly and it was ordered 4 feet bouquet and delivered to me was just 2 feet, the cake was damaged badly and the sweets were not fresh which they gave...
Complaint comments  Read comments Complaint category Products & Services

Ferns N Petals — delay in delivering

 Vaibhav Kotecha on Jul 6, 2018
I had ordered a birthday gift for my cousin a week back but it is not yet delivered. The birthday is also over but they are not informing when the product will be delivered. While ordering they mentioned it will be delivered on 6th of july but unfortunately I have not received and they don't have any clue. The customer service team on phone is very casual and it seems they don't care at all about the emotions attached to the gift....
Complaint comments  Read comments Complaint category Other

Ferns N Petals — complaint against worst service & bad quality... pathetic

 Yamini Upadhyay on Jul 4, 2018
I have ordered a cake on 28 june for one of my relative.. And your vendor or i can say fnp team have made that day worst for me.. Just opposite you have done what you guyz are promise to the customer. I request to refund my money... Because i try to reach out you guyz many time but your customer support persons not replying they are trying to avoid my query.. But you guyz dont one review can change your business too.. I can provide you the picture also so that you can confirm with your vendor and their valuable service.

Pathetic

You cant do this with your customers.....
Complaint comments  Read comments Complaint category Education

Ferns N Petals — no delivery no revert

 Ali Hassan Khan on Jun 21, 2018
I have placed order for international delivery on 7th june. For delivery on 20th june to london. They did not deliver the oder on that day. After that also they did not deliver it next day.
They are not giving details for international delivery as well.
Horrible service. Charged me 3300 rs for dis order.

Order id : #5801161

Delivery address
Misbah islam
Flat 22 berberis house feltham high street feltham, london, ld - tw13 4gp.
Mobile: [protected]

Sender
Saniya islam
Email: saniyaislam123@gmail.com
Mobile:...
Complaint comments  Read comments [1]Complaint category Other

Ferns N Petals — melted and damaged cake

 niraj237 on Jun 17, 2018
Day before yesterday it was my father's birthday and the kind of cake you people had delivered has spoilt my father's birthday.

The cake was totally melted. You were very kind enough to redeliver the cake but even that cake was damaged. I

I fail to understand that if you people do not have the calibre to deliver the cake properly, then why do you have to take orders.

And today to add to my shock my father received a copper wire in the cake while he was having a piece of cake which he has kept it.

You people have failed and this time very...
Complaint comments  Read comments [1]Complaint category Food

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