Ferns N Petals Complaints & Reviews

Incorrect order for order 63591648...

I placed order with Fnp about 1633. it was agreed to deliver on 14th feb from 06 am to 04 pm IST. but delivery person called me around 7 pm IST and immediately disconnected my call when I said not ok to receive without any excuse. also he did not reach my place too.

I called fnp customer care 5 times, from yesterday evening 7.30 pm IST to till now, but no proper response from them. they are making joke on me and disconnecting...

It was My birthday and and I received 4 bouquets from them out of which 2 had no name so I got in touch with the customer support and they refused to give me the senders name. I also managed to get the order ID from the delivery guy but the customer support still wanted me to share the registered email ID. If I had the email ID of the sender why would I call them to get the name!! It’s really stupid. I told the executive that m willing...

This is about order #56836293 placed with Ferns and Petals on 23rd October 2024 at 4:33 PM. The payment of INR 1716/- was made to Ferns and Petals through UPI using GPay. The money was debited from my account and received by the bank account of Ferns and Petals in IndusInd bank, account number [protected]. The same has been confirmed by Google pay customer care and my bank HDFC.

The delivery of the order is pending till...

I had ordered rakhi for my brother living in Banff, Alberta. They were suppose to deliver it by 12th Aug but there was no delivery attempt yet from their side. They are not responding properly and no refund is there. This happened with me last year also.

We placed an order for the Rakhi order no. #[protected] but failed to deliver, simply coming up with the reason, the door is locked, even though everyone was there at home . The delivery boy would have called us, before leaving or returning the cake. Very bad experience, such a fraud service.

I need refund or redelivery arrangement immediately...

We placed an order for the cake on 4th August 2024, order no. 54352131. But failed to deliver, simply coming up with the reason, the door is locked, even though everyone was there at home . The delivery boy would have called us, before leaving or returning the cake. Very bad experience, such a fraud service.

I need refund or redelivery arrangement immediately....

I have ordered the product on 07-May-24.After many follow ups the product delivered on 8-May-24 on 2pm.The product which delivered is not worth than 100rs where i paid 800 for the product....

Hi, I have placed the order with fnp for the above mentioned toy for my grandson.they sent it by courier with no cushioning in side the box and it was delivered with broken plastic connector with tyre. I contacted them and explained about the defective piece. They told me that it’s supposed to be intimated within 48 hours. I kept the packing intact as my grandson would visit after 10 days of the delivery of the product. They have taken this as excuse and stuck to the 48 hours period of complaint status. When they have sent the product in such a negligent way of packing and even after having the pic I sent to them as brand new, they are still adamant and not replacing with new one. Plz take it as serious issue and ensure that a new piece is delivered to me
Warm regards
Murali Mohan p

I placed an order for a product on 2nd March and was shared 5th as the delivery date. I have been in touch with customer care to check about the progress of ny order and was assured that it will be delivered on 5th.Today, the courier delivery date shows by 6th. The occasion is today, the 5th, so what will I do by taking the delivery on 6th. When I connected with customer care, they first ilsaid it will be delivered on 5th.i told him to check the courier website. Then he said it can be delivered before or after 5th. The same automated robotic standard response. Prior to this, I had ordered cakes. On one occasion, they sent the cake without candle and a knife even after being committed. The 2nd cake was a local street cake which looked nowhere like the one I ordered. On complaining, I was supposed to get a full regund, instead got 250 back only. Amazingly, they somehow have managed to rate my order as 5 though I did not. So poor and appalling service.

I placed an order of worth Rs. 5357. They have not delivered my order on the selected date. When I asked about the issue I was told that to wait for two hours our executive would call and resolve the issue but no one made a call. Now they are not canceling my order and not providing a refund.

I have called customer care again and again as my order is not showing in my orders section in my account.

They are not answering my calls.I can't track my order.Don't know will it be delivered or not.

Such a bad customer ecperience.

Shameful.

Don't order anything from FnP

I had placed an order order on I placed order on 13th Feb 2024 at 17:30 hours I paid charges for delivery to happen on 14th Feb 2024 x 16:00 hours. Despite of several follow-ups, the order was not delivered. I also agreed that they can deliver any alternative alternative product, but it is important that the delivery happens on 14th February. Despite of several reminders then did not make enough efforts to get the product deliver my money...

Subject: Formal Complaint Against Ferns N Petals for Unfulfilled Delivery and Refund Denial

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from FnP team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment.

Furthermore, I am deeply dissatisfied to learn that Ferns N Petals is not agreeing to the cancellation and refund of the order, despite the unfulfilled delivery. This refusal exacerbates the issue and adds to my frustration.

I request immediate resolution, including the cancellation of the order and a full refund, as well as appropriate compensation for the inconvenience caused.

Sincerely,
Karmveer Singh

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from your team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment. I request immediate resolution and appropriate compensation for this matter.

Sincerely,
Karmveer Singh

I have ordered a cake well in advance in Feb12th 2024 for velantines day (order #50095804  Hearty Chocolate Cream Cake Half Kg) for an amount of Rs.1053/- (cake charge+ timeslot charges) through their portal www.fnp.com. the time slot selected was 6.00 - 3.00p.m.  As i found there was no way of any communication regarding delivery of cake, i tried to contact them on chat and email etc. It was getting delayed and longer than expected....

I have ordered and pre paid for an item which was going to be delivered on 14/02/2024 but the order didn't delivered yet. Kindly look into the issue and help me.

I received a courier from Blue Dart sent by Ferns N Petals. It was addressed to my wife and contained a dry cake. We both don't know who sent it and the box doesn't have any mention of the sender's name. I called FNP's customer care and the one who answered my call was a lady who told me that they too don't have any sender's information. Even on the box, in the place of the sender's name, two dots are present. Then, I emailed them and they replied that they cannot reveal the sender's name due to their company's policy. Again, the next day, I called the customer care and the person on the call told me that they cannot access any information with sender's email address. It was no use to contact them. The order ID is [protected].

I would like to know what actions can be taken against them and how I can come to know about the sender's name or any other relevant information.

Sir

i am getting unauthorised order from ferns n petals, someone is using my phone no. and location for making pranks .
when i am calling ferns n petals customer care service, they are asking me mail id but i dont know who the person is doing such type or orders.

Currently my order id is [protected]. i am getting calls and mesages on [protected].

please resolve my issue as soon as possible by Ceasing all the deliveries to my address and phone no.

Ferns N petals were good initially but now they have totally lost it. Fooling the public. I think they have outsourced to rubbish vendors who are fooling people. I ordered balloons yesterday. The final product that was delivered was very sad compared to the picture shown on website. I have been raising tickets to their useless customer service which first apologises for the Poor quality and informs that they will replace them get a call in the evening that it will be resolved by 9pm yesterday. After repeated complaints now I get a response that complaint is closed as vendor has delivered the correct same as the website. Big fraud. See the difference what was delivered . No ribbons and bows and very sad look in actual