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Ferns N Petals Complaints & Reviews

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Last updated May 8, 2024
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Ferns N Petals reviews & complaints(1122)

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V
Vijaya83
May 8, 2024
May 9, 2024
This thread was updated on May 9, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong product delivered - with worst qulity

I have ordered the product on 07-May-24.After many follow ups the product delivered on 8-May-24 on 2pm.The product which delivered is not worth than 100rs where i paid 800 for the product....
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pomumo
Mar 21, 2024
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Rechargeable off road monster truck toy

Hi, I have placed the order with fnp for the above mentioned toy for my grandson.they sent it by courier with no cushioning in side the box and it was delivered with broken plastic connector with tyre. I contacted them and explained about the defective piece. They told me that it’s supposed to be intimated within 48 hours. I kept the packing intact as my grandson would visit after 10 days of the delivery of the product. They have taken...
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A
anamikapalit
from Gurugram, Haryana
Mar 5, 2024
Mar 5, 2024
This thread was updated on Mar 5, 2024
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Product quality, miscommitment on delivery date

I placed an order for a product on 2nd March and was shared 5th as the delivery date. I have been in touch with customer care to check about the progress of ny order and was assured that it will be delivered on 5th.Today, the courier delivery date shows by 6th. The occasion is today, the 5th, so what will I do by taking the delivery on 6th. When I connected with customer care, they first ilsaid it will be delivered on 5th.i told him to check...
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S
sap04
Mar 3, 2024
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Not delivered my order and no refund

I placed an order of worth Rs. 5357. They have not delivered my order on the selected date. When I asked about the issue I was told that to wait for two hours our executive would call and resolve the issue but no one made a call. Now they are not canceling my order and not providing a refund....
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Akshay Jain 240792
from Ajmer, Rajasthan
Feb 28, 2024
Mar 1, 2024
This thread was updated on Mar 1, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unethical Behaviour

Address:India

I have called customer care again and again as my order is not showing in my orders section in my account.

They are not answering my calls.I can't track my order.Don't know will it be delivered or not.

Such a bad customer ecperience.

Shameful.

Don't order anything from FnP...
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punvij
Feb 15, 2024
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Service commitment not fulfilled

I had placed an order order on I placed order on 13th Feb 2024 at 17:30 hours I paid charges for delivery to happen on 14th Feb 2024 x 16:00 hours. Despite of several follow-ups, the order was not delivered. I also agreed that they can deliver any alternative alternative product, but it is important that the delivery happens on 14th February. Despite of several reminders then did not make enough efforts to get the product deliver my money...
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K
Karmveee
from Indore, Madhya Pradesh
Feb 15, 2024
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Formal Complaint Against Ferns N Petals for Unfulfilled Delivery order ID-50230991

Address:Sec-6 Dwarka

Subject: Formal Complaint Against Ferns N Petals for Unfulfilled Delivery and Refund Denial

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from FnP team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment.br...
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Karmveee
from Indore, Madhya Pradesh
Feb 15, 2024
Feb 15, 2024
This thread was updated on Feb 15, 2024
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Subject: Formal Complaint Against Ferns N Petals for Unfulfilled Delivery order ID-50230991

Address:Dwarka sector 6, new delhi

To Whom It May Concern,

I am writing to formally lodge a complaint against Ferns N Petals regarding order ID 50230991. Despite assurances from your team, the Valentine's Day gift intended for delivery to my wife's office by 6:00 PM today was not delivered. This failure has caused significant inconvenience and disappointment. I request immediate resolution and appropriate compensation for this matter.

Sincerely,...
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Address:Delhi
Website:www.fnp.com

I have ordered a cake well in advance in Feb12th 2024 for velantines day (order #50095804  Hearty Chocolate Cream Cake Half Kg) for an amount of Rs.1053/- (cake charge+ timeslot charges) through their portal www.fnp.com. the time slot selected was 6.00 - 3.00p.m.  As i found there was no way of any communication regarding delivery of cake, i tried to contact them on chat and email etc. It was getting delayed and longer than expected....
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R
Rikssss
Feb 14, 2024
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Order not delivered on 14/02/2024

I have ordered and pre paid for an item which was going to be delivered on 14/02/2024 but the order didn't delivered yet. Kindly look into the issue and help me....
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A
Aerryjot
Dec 22, 2023
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Unknown Sender's Name

I received a courier from Blue Dart sent by Ferns N Petals. It was addressed to my wife and contained a dry cake. We both don't know who sent it and the box doesn't have any mention of the sender's name. I called FNP's customer care and the one who answered my call was a lady who told me that they too don't have any sender's information. Even on the box, in the place of the sender's name, two dots are present. Then, I emailed them and they...
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V
varsha_1
from jaipur, Rajasthan
Sep 25, 2023
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Receiving unauthorised orders on mobile no. 7976947083

Address:jaipur

Sir

i am getting unauthorised order from ferns n petals, someone is using my phone no. and location for making pranks .
when i am calling ferns n petals customer care service, they are asking me mail id but i dont know who the person is doing such type or orders.

Currently my order id is [protected]. i am getting calls and mesages on [protected].

please resolve my issue as soon as possible...
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T
Taronish Mullan
Sep 9, 2023
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Product delivered very poor quality

Address:Mumbai

Ferns N petals were good initially but now they have totally lost it. Fooling the public. I think they have outsourced to rubbish vendors who are fooling people. I ordered balloons yesterday. The final product that was delivered was very sad compared to the picture shown on website. I have been raising tickets to their useless customer service which first apologises for the Poor quality and informs that they will replace them get a call in...
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FNP has deteriorated its product quality. I had ordered a gift hamper with flowers and chocolates. Please take a look at the flowers quantity and faded and wilted flower on the gift hamper. Its no match to the gift hamper displayed on the web site. It absolutely no value for money and rather i would have sent cake to my loved one which would be more fresh, better option and looked better.

I need my money back. This is not fair...
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I paid Rs 1000/- for a nice birthday gift hamper with flowers and chocolate.
The actual hamper you sent hardly holds any flowers and orchid are almost faded and wilted. Its not at all value for money. instead i would have send cake to my loved ones it would have been cheaper, fresh and best.

Please compare the hamper picture on the web portal and the real hamper you delivered to recipient address. I want my money back.br...
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O
Olive21
from Kolkata, West Bengal
Sep 1, 2023
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Cockroaches on order !!!!

Address:GURGAON, DELHI

Yes you read it well !!! there were cockroaches on your flowers and full of them !!! that too i placed my order for delivery in gurgaon area for my client and on receiving the same, client was surprised to find endless numbers of small cockroaches on them

is it not a shame for a name as ferns and petal, i, being a daily customer how can you send something like this to my client.

To top this i did not even get...
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J
Jallan
Aug 31, 2023
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Order not deliver on time

Hi,
I have order Rakhi but they didn't deliver till now even FNP charged me extra for deliver on time but still not deliver so why FNP charged extra if not deliver on time . Order no 45572144...
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S
Shomar
from Delhi, Delhi
Aug 30, 2023
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Product not deliver after the delivery date

I have placed an order(rakhi) from FNP on 24th aug nd the delivery date was 28th aug but still the product nt been delivered nd no solution from customer care. They are nt ready to refund my money also nt sure when the delivery will be done .. they guys are cheater nd pathetic customer care...
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F
Febin Pauly
Aug 24, 2023
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Order accepted/not delivered/ not refunded

I ordered on 13th August a cake with flowers for Wedding anniversary on 16th August, worth 1548 INR. Order was accepted and amount got debited. On 16th no one shown up and the order got cancelled without any explanation. I tried to reach out to their chat service on 17th August asking for the reason and refund. An agent said it "as its outskirts of their service area, they couldnt deliver" and the amount was converted to gift voucher without...
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Reg. Order No [protected] booked by SARITA
The three glass containers out of four were badly broken n fine glass pieces were all mixed with contents i e dry fruits so they were of no use for consumption. All wasted n thrown out in the garbage. Very poor packaging indeed not expected from a company like yours.
Should compensate completely.
Receiver Chandrashekhar kaushal. New Delhi 110022...
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