[Resolved]  Aircel — Irresponsibility of customer care

3600s — customer care persons irresponsibility

from
sreejith pb
[protected]

to
the manager
sir,
for srevicing my nokia 3600s set i ve gone to nokia care thrissur(manichithra arcade11/596,31,veliyannor road,near mathrubhumi press,thrissur6800021)on 12/10/10 eveningbetween 4pm to6.30pm)My set problem was not getting started.one of your male staff (customer care) checked my set after removed the battery.After checking the set he returned they are not received my set because the set board damaged set was in assembled condition.after reaching my home ichecked the mobile and found batterry was not in that set.On next day(13/10/10) evening again igone to the same nokia care i met the same person but the reply was very disappointing and he behaved rushly without manners.battery is still there in nokia care but he was not ready to reconfirm my complaint.for getting back my battery wt ican do? plse help me for a solution

thanking you

yours faith fully
customer

Aircel — Irresponsible & unresponsive

I had submitted a complaint to customer care by email on 19th December, nobody has even bothered to respond back. Going to file a Criminal complaint against Aircel. (ERN[protected]GTJB)

Dear Customer,

We regret any inconvenience caused to you. Please share your concern along with your Aircel number and registered contact details for the same with us at [protected]@aircel.co.in for us to be able to assist you better towards the resolution of your concern.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Recently Aircel advertised Rs.150 worth calls on recharge of Rs.135. When I went to the vendor he was surprised to find that the message received said valid only till 7th March (about 3 weeks only). Well I had no option but to accept the same. However, as against regular 1.2 paise per second, they are charging 1.5 paise per second! It means clearly cheating. Whereas I had only to use the amount within 3 weeks, the charges per call are on higher side.
DSRautela.

Dear Ambika,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

Dear Aircel Team,

I want your customer care team can speak little politely to customers and they should know whats the meaning for customer care.
The way they spoke was very rude and when i ask about the problem the response what i got is not really the way a a customer care person speaks.