3rd Class Lenovo — Replacement

-----Original Message-----
From: Naveen Chandra [mailto:naveen.[protected]@airtelmail.in]
Sent: Sunday, March 29, 2009 3:06 PM
To: Aurbindo Bhat
Subject: RE: Request for Replacement of Faulty Laptop. Recent Case ID : L93I00DK/Recent Ref. No.: L93U003G


Dear Sir,

Plz. find the scan copy Invoice as per your requirement.

Regards

Naveen Chandra

-----Original Message-----
From: Aurbindo Bhat [mailto:[protected]@lenovowarranty.co.in]
Sent: Monday, March 30, 2009 1:53 PM
To: naveen.[protected]@airtelmail.in
Subject: RE: Request for Replacement of Faulty Laptop. Recent Case ID : L93I00DK/Recent Ref. No.: L93U003G


Hi Naveen,



Please provide the scanned copy of the proof of purchase.



Regards

Aurbindo Bhat

Lenovo care India

(Toll free no[protected] | [protected]@lenovowarranty.co.in)





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[protected][protected][protected][protected]

From: Kathereson Nallusamy [mailto:[protected]@lenovo.com] On Behalf Of Lenovo CARE_Malaysia
Sent: Monday, March 30, 2009 12:10 PM
To: [protected]@lenovowarranty.co.in; vinod.[protected]@rteservices.com
Cc: naveen.[protected]@airtelmail.in
Subject: Re: Request for Replacement of Faulty Laptop. Recent Case ID : L93I00DK/Recent Ref. No.: L93U003G



Dear Mr.Naveen Chandra,

Kindly be informed that moving foward Lencare India will be handling all the India's cases(with effect from 5-Dec-2008).

I have forwarded your request to the relevant department and they will act on it immediately.

In the meantime, should you have any questions pertaining your case, please email to Lencare India at [protected]@lenovowarranty.co.in.

The Lencare India can also be contacted through this toll free number[protected].

Thank you.

Regards,

Tinoshini
Lenovo Care
Lenovo Asia Pacific

http://www.lenovo.com/
Print only when necessary
[protected]@lenovo.com

AU:[protected]
NZ:[protected]
SG:[protected]
MY:[protected]
INDIA:[protected]




"Naveen Chandra" <naveen.[protected]@airtelmail.in>


"Naveen Chandra" <naveen.[protected]@airtelmail.in>

03/29/2009 01:05 PM

Please respond to
<naveen.[protected]@airtelmail.in>




To

<[protected]@my.lenovo.com>



cc




Subject

Request for Replacement of Faulty Laptop. Recent Case ID : L93I00DK/Recent Ref. No.: L93U003G











Dear Sir,

I am working in Regent Automobiles Pvt. Ltd. in Delhi as a IT-Head, for last
7 years. After joining this organisation I am discontioue all assembled pc
and replace them with IBM machine. Last 7 years i am purchase more then 200
desktop and 2 servers form you for my organisation.

Last 2 or 3 month back. I am purchase a lenovo laptop for my brother who is
working in Uttranchal as a medical representative. After purchase this
laptop i am contiously facing problem with this laptop and most of time
discuss my problem with your customercare dipartment they suggest me update
drivers, replace operating system and suggest me to bring laptop at service
centre at nehru place they replace several thing even they replace
motherboard but the problem is continoue.

I am get several ref. no. several case id but all is vain. I am handling 6
unit work in delhi/NCR. and i have no time to sit always in your service
centre, because they are unable to resolve the issue.

I requested to you kinly replace this faulty laptop on urgent basis. Because
due to this my brother face lot of problems.

Regards

Naveen Chandra
IT-Head
Regent Automobiles Pvt. Ltd.
B1/H1, Mohan Co-operative, Mathura Road,
New Delhi 110044
Phone. [protected]
[protected]

Recent Case ID : L93I00DK
Recent Ref. No.: L93U003G