Acer India Complaints & Reviews

I PURCHASED ACER LAPTOP TWO MONTH AGO.AFTER SOMETIMES MY LAPTOP GOT MANY PROBLEM THEN I CONTACT COSTUMER CARE BUT THEY TALKING ROUGHLY THEY HAVE NO IDEA HOW TO TALK WITH COSTUMER THEY DID NOT SOLVE MY LAPTOP PROBLEM.I DID A LOT OF DISCUSS.THE ACER COMPANY IS VERY BAD SERVICE IN INDIA IN ANY PLACE THE HAVE NO SUPPORT AFTER U PURCHASE LAPTOP.THIS SERVICE IS 0 IN INDIA.DO NOT PURCHASE ACER LAPTOP AND DO NOT ADVICE OTHER.I[censored] WANT TO PURCHASE LAPTOP I AM GIVING SOME COMPANY THEY ARE GOOD SERVICE PROVIDER IN INDIA DELL,HP,COMPAQ.BECAUSE I USED HP COMPAQ AND DELL LAPTOP THEY PROVIDED ME GOOD SERVICE.ONCE AGAIN I ADVICE DO NOT PURCHASE ACER LAPTOP I[censored] PURCHASE LAPTOP U GOT BAD SERVICE.

We purchased a new 2.5"slim external hard disk on March'11. our product is currently not functioning/Loading when connected. so i kindly request you to repair mine and provide me with a good quality piece.

Thanks,
With Regards,
Balaji R

I have purchased a LAPTOP ACER brand from EBAY.IN in Dec 2010,from the day one I have problem with my display goes dim,I have complained many times and ultimately it was attended in Dec2011.It was working fine for few days then again got complaint ,when I reported to them by mail they simply refused to attend stating that my laptop is out of warranty.My question is the laptop having quality issue(manufacturing problem or defect) that they did solve temporary,now since it is warranty period is over they demanding for money.I want to get my laptop replaced or rectified since it is manufacturing problem.Please help me Ravichandran [protected]

Acer Laptops
Delhi

This is to Inform You that on 15 /jan/2012 I bought a D257 Mini Acer Laptop . Yesterday When i Opened the laptop, i saw my screen was damaged,
i donot how this all happened. there was no physical damage or scratch . Now i am not able to use my laptop . i want this laptop to be replaced .
i will look forward to your reply and resolution to my problem .i will appreciate if you will look into the matter and provide me the solution .

Acer Aspire1 D257-N578QKK
Acer Laptop Serial No. LUSFS[protected]BFE7600
Eshaan
[protected]
[protected]

My name is Kavita. I happened to purchase my Acer laptop(ASPIRE 4738Z) on June, 2011. Few months back, well within 6 month, the charge of the battery was not lasting for more than 45 minutes and I immediately called up the Acer customer care center and asked them for replacement.
The Acer customer care people responded by saying for 30 minutes battery backup, it will not be replaced and since I might be using some software(Window 7 Started) in my laptop, that is the reason why I am not getting optimum backup (2 hours) from my battery
and informed me that there was absolutely nothing wrong, but unfortunately there was a problem showing with my battery(Consider Replacing your battery).
My First complaint number[protected].I visit acer service center also they told me same thing.
Request you to replace my battery.
Pls Mail me kavita.[protected]@yahoo.com

I had lodged a complaint with ACER vide case id no:123011:12 om 30.12.2011 for my ACER Laptop Model Number :AS5745, Product Serial Number:LXPTW0C[protected]C72500 which is under onsite warranty. The Service Engineer came promptly and informed that the LCD needs to be replaced. As the part was not available at Ranchi I was told that it would take about a weeks time for the part to arrive at Ranchi. The laptop has not been repaired yet, and because I had purchased the laptop for my daughter who is a student at Chandigarh and she was facing serious problems with her projects in the absence of the laptop I had requested M/s ACER through email to get the laptop repaired latest by 08.02.2012 or replace with new one, so that I can send the laptop to Chandigarh through a family member who was going to Chandigarh on 09.02.2012. But unfortunately ACER did not bother to even reply to my email. The local , service centre of Ranchi informed on 07.02.2012 that part is expected on 08.02.2012 and the machine would be repaired as soon as the part arrives, but the part did not arrive on 08.02.2012.

Under the circumstances I have no other option but to buy another laptop for my daughter as she cannot wait indefinitely for the the laptop to get repaired, moreover I have to send the laptop to Chandigarh after it is repaired and I have to wait till someone in the family goes to Chandigarh. I want complete refund of the money which I have paid for the laptop immediately as even if the laptop is repaired after I am compelled to buy a new laptop for my daughter, it will be of no use. If repair under onsite warranty takes unlimited time how will the consumer manage if there is inordinate delay. Moreover a laptop needs to carried from one place to the other very frequently and such delay in repairing will render the purchase useless.

Sir,
A acer laptop purchased from Athrava Computer, E5/16 Arera Colony, Bhopal Cell No. [protected], Cash Memo No.139 Dt.9.6.11 Serial No. LXPMJOC[protected] . Having battery problem, the same has been shown to Athrav computer and they sent us to the Service center of Acer at Bhopal. They (Bhopal center) agreed to replace the battery and told it will take time to receive the same from their Bangalore Office or you can directly get it done from our Bangalore office since i am studying there. For that i got a complaint no.[protected] from Acer Bangalore and they also checked. But the matter is pending and i am running from piller to post to get the batter replaced


Regards
NINI JOHN
M:[protected]

i Angel Jain, hv purchased an acer laptop (SERIAL NO.- LXPSN[protected]FD902500) on 04/03/11....n jst after 5 months of purchase its starts generating problems. I logged my compaint twice at acer technical support n once at their complaint id (i.e. acer.[protected]@intarvo.com) but am vry disappointed by the kind of service acer ppl are providing. Baisically i hv three issues going on with ma laptop right now...
1. some of the keys are not working
2. an abnormal blurred block is coming on 1/4 of ma screen &
3. the system hang every alternate minute just after a start (wid 4GB RAM n a core 3 processor..??) after wic i hv to restart it n dn it hangs again.

so all in all ma laptop is jst useless within its warranty period + thanks to d kind of service acer is providing....its nt even being used from sept2011....

a guy frm acer agra service center (AS Computers Services Ltd) visited for onsite warranty bt acc. to him its a physical damage. few days before i jst close d lid of ma laptop during night n in d morning its al blurred. i jst cant understand how can d screen of the laptop be damaged jst by closing d lid (n nt in a rough manner at all). there is not even a single scratch either on the outer body or on any other part of it caz it jst happens like dat n i even dnt understand how. i even send few snapshots of my laptop screen so as to make acer ppl convinient to understand the problem properly n act upon it sensibly.

i hv registered my online complaint via mail on 9th jan & received a further mail from some Mona Shinde (Acer E-mail Support (Laptop, Consumer DT & Projector) ) which states that "We really regret for the inconvenience, however the same has been forwarded to the concerned dept & will resolve the issue up to your satisfaction"
but after that i hvnt received ny further mail from acer and wnevr i called acer on the no's given below the mail to know about the status of my complaint...evrytime the TSO ppl give me the assurance that your complaint have been forwarded further by our mail department and you will receive a satisfation mail today itself from acer...bt that never happens.

basically i am fed up of complaining to acer as they didnt respond properly and the kid of service acer technical support guys are providing is more than useless caz they dnt know hell about anything and wnevr u ask them 2 tranfer the cal to some higher authority or jst provide some no. on which a person can check the status of their complaint, they are jst incapable of doing ny of those....
and as far as my complaint is concerned, i think acer ppl are jst waiting for my laptops warranty period to pass away, so dat i dnt hv any further reason 2 complaint about.

i am forwarding u this mail so as to let acer higher authorities know that customers are suffering by the kind of service acer india is providing and act positively upon dat as soon as possible. And it vl be gud if they jst let me know whether they are capable or not to act on my complaint before my laptops warranty period expires.

Thanks & Regards
Angel Jain
[protected]

I purchased an original Acer adapter with a warranty of one year, it got faulty within six months of date of purchase. i took the adapter to the Acer authorized service center, its almost 15 days now, i am not able to finish my work. i cannot do anything but wait as the Service center representative is not giving a positive response.

Kindly take Actions so that i can resume my pending work which is increasing day by day.

service center Contact Information : My Case ID is "2362"

Digital Solutions
Vashisht complex, sikanderpur
Gurgaon.
Ph. No.[protected]

i gave my lap fr service and they had last my z key and laptop bag
some of their staff tookmy laptop bag and went itseems
making trouble to give it back
acer service sucks man too much head weight
pls guys never buy a acer
i[censored] have a idea of buying a lap dnt ever think abt acer
flustered by acer service center amchikarai

Product support stopped with 12 months of purchase & no response from company Since last three months

I had purchased Acer X960 smart mobile phone in Sep’2010 for Rs. 13000/-. it started giving problem after 8 months o[censored]se & the company provided the warranty support to my satisfaction. within 10 days of warranty period which expired on 17th Sep’2011, in first week of Oct’2011, the handset fell from the bed & started giving problem in display. On visiting to service center on 11th Oct’2011(Quest Infotech, Roots Tower, New Delhi), they confirmed that the display has gone faulty & needs to be replaced after some time as the spare display is not available in stock. I had waited for more than a month & on 12th Nov’2011, I got my phone back with intimation that whenever the spare display will come from Acer India Ltd, the same will be replaced. They did not have any idea of time even after lapse of 10 week.

On contacting Acer custmer care, the company has informed me that the screen for the phone is not available. I have asked the company if there any scope of getting the screen or repairing of the faulty one? Or I need to throw away the smart phone worth 13000/- with in just 12 months of its purchase. The company is silent & not responding. Even after 12 weeks no response from company.

Pls help me.

Hi,

This is regarding my laptop, my first purchase of an Acer product & your customer service.

I had purchased my laptop in the month of Oct-2011 from your authorized seller in Sec 20 C Chandigarh.

And in the month of Nov itself it started giving problems to me.

First, its keyboard started giving problems, letter C stopped working in it and then started working and letter M stopped working & now both are working

Secondly battery stopped charging in Dec itself, I handed over the laptop for repair at your Auth. Service center in Chandigarh (Teg Computers) & since then I am getting dates about getting my lappy back.

I submitted my laptop on 4th of jan and till date I am just getting dates and no service, firstly I was told that its battery is faulty and we need to replace the same I waited for a week for battery to arrive and then I was told to take my lappy back as it was done.

I went to your service center after numerous calls inspected my laptop and got the same problem again (battery was not charging), then i was told to visit next day again, I called up next day , then your engineers found problem in motherboard and I was given 19 of jan to collect my laptop as it will be repaired & I am pretty sure when battery took a week to arrive , my motherboard is definitely gonna take a month now.

Anyways it is, I don’t want the same faulty machine back, my whole work depends on the laptop and I am suffering from last 15 days, and I can’t wait any longer and not interested in taking back a repaired machine which started giving problems in very first 2 months of its purchase, lying in the service center junk unattended , and I am not sure how long it will last in coming years.

I had been given Total coverage policy and was told I will get my lappy replacement even in case of extreme physical damage, hence you are requested to replace my device and provide me with a newer one. Before that I need to take back up of my machine & you can let me know when I can visit your service center for the same. I will back up my device there and then .

I had a word with your CCE also in the same regard on 18-Jan @ 1000 AM


Waiting for your reply and device replacement

Sir, I purchased an Acer 19" TFT Model No. Al1916WA bearing no. ETL1800C[protected]. It stopped working and I lodged a complaint to Acer India on phone [protected]. Your executive who came from Intarvo Ltd. SCO No. 2473-74 Sector 22-C Chandigarh attended the complaint and carried away my TFT along with him and replaced it with another old &repaired TFT bearing ETL and promised me to deliver my TFT shortly after repairing. But regretfully I want to submit that this TFT also stops working after few days. Then I again lodged complaint with ACER but no body atteneded my complaints. Now I do not know what happens with my original TFT and the TFT given to me in lieu of my original TFT is also not working. So I request you to deliver my original TFT and take back TFT given to me in replacement. Please look into the matter and oblige.
Harvinder Kumar House no- 514 Phase 6 Mohali (Pb)
Ph.- [protected]

I have a acer aspire laptop and it's hard disk has crashed.

Because it is in warranty, I registered a complaint with customer care. Complaint Number[protected]

It's been 20 days, No engineer visited to replace it. However I received one call where an engineer confirmed he would come in 2 days to replace it.

Now the case has been closed without resolving it.

When I call the customer care they simply act ruthless and hang up stating "We will not replace your hard disk even if you are in warranty" I made 6 calls but same replies.


Acer has accepted a scam where they openly state that they will not abide by the warranty terms and conditions.


I highly recommend all consumers not to buy any acer product. They will rip you off. Because they are openly accepting the scam and laughing it off, it is a high possibility they are in an under table set up with government and paying bribes to continue do it without fear.

This corporate mumbo - jumbo is set up to exploit consumers and rip them off and don't be surprised if Hritik roshan is an active part of scam too. This game is huge.

They may have put in lot of research on consumers cannot make it to media and nothing comes to lime light.


Acer people can get in touch with me after getting details from complaint number mentioned above. They'll know my phone number.

I'm not sure how big can I make it and spread awareness of the scam by acer but I will try. I hope I don't get life threatening calls.

Acer is a scam on national level and Indian Government apparently supports it. Stay away from this company.

LAPTOP EXTENSA 5603 SR NO LXE40 C 0499181B35E2000 COMPANY NAME PURCHASED 2009 FROM NAGRIK SAHKARI BANK LTD , PLEASE NOTE MY WARRANTY PERIOD IS OVER , COMPLAIN ---- MY MOTHER BOARD IS NOT WORKING - I WANT TO PURCHASE NEW ONE , I READY TO SPEND FOR NEW ONE , I HAD REGISTERED MY COMPLAIN WITH CO WEBSIT , THEY TOLD TO APPROCH OVER NOIDA OFFICE FOR SPARE PART , NOIDA OFFICE REPLY ME THAT SPARE PART IS NOT AVAILABLE , SO I HAD BEEN CHEATED BY ACER CO THAT THEY HAD SELLCOMPUTOR THROUGH BANK & THAEY DONT HAVE SPARE PART ? , PLEASE REGISTERED MY COMPLAIN & ASK FOR NEW MOTHER BOARD WITH QUARANT Y PERIOD?

THANKING YOU

First They ask your 10th or 12th mark sheet for verification..after that they allow yourself to attend one interview at some concern.. If you ask your certificatate eventhough you didnt get a job through that consultancy they ask around 10000 rs to return your marksheet please aware.. They mostly focussed on freshers only

Hello,

This is a complaint regd the Karvenagar Authorised centre for Acer .I had asked them for a new keyboard last week and kept on calling this week for the same and they didnt respond and today they tell me that it will take another week or so which is just pathetic. And he also said that it is unavailable where as we get it in the market easily and at a low price than that what they quoted.....its pathetic service in India

The speakers my ACER Acer Aspire 5742G is not working properly but i can hear the music through the head sets. I have bought laptop last month in UAE with international warrenty. Now i am currently in rajapalyam, tamil nadu, india.
Yesterday i have spoken to the acer customer care executive for the service of laptop in the nearby service center. But they informed that for the free service (laptop is in warrenty period) i have to take it to delhi or bangalore, otherwise i have pay the service charge.
The above cities are far away from my location it is impossibe to go there for the service. Madurai or thirunelveli are the nearby cities for my location where there are acer service centers but they are asking for the case id for the complaint, but your customer care executive i have spoken with refuse to register the complaint.
since my laptop is in warrenty period i like to take only free service. So register the complaint against this issue and give the proper solutiion for this problem

This is to Submit that i submitted my E 101 Mobile phone on 29th Aug 2011 in Quest Infotech Pvt Ltd, 613, Roots Tower, Laxmi Nagar District Center, Delhi as " CASE REF. NO: 15". Even after almost 3 month it is not being repaired. I also contacted Sonia Sharma (Acer Official) for it but every time she is telling let me check and i will come back to which she never come back. I called Service Center, Service Manager Praveen ([protected]) & Sonia Sharna 1000 time but no body is providing me any solution. In last i m trying to use this method, only God knows it will work or not.
IT SEEMS THAT I DID ONLY ONE SIMPLE MISTAKE IN LIFE BY TAKING DECISION OF BUYING ACER MOBILE FOR WHICH I MAY I PAYING ALOT.
The service centers treat us as a culprit of buying Acer Mobile.

you are requested to look in to the matter immediately.

I am attaching u my bill and complaint receipt.

Anubhav Tiwari

[protected]
[protected]@gmail.com

To,
Whom it may concern,
Acer India pvt ltd.

Respected sir/madam,
Recently I purchased your acer aspire 4830t laptop (date:24/10/2011).But the problem is one of the USB port is not working. All the drivers were installed, but no result. I have consulted your showroom/service center Belgaum, but they told its hardware defect from the company only.
If the products are not tested before delivery what about the cosumers ? even after consulting service center they are not responding properly !!
what should I do now ? If its defect from company they should replace the laptop or they should provide on spot service. Who will be responsible for this ?
please reply to: [protected]@gmail.com

Thank you.