[Resolved]  ABN AMRO Bank. — Mis-quoted as DINERs Card and delivered DINNERs PLUS card & charged Rs.1999/- which bank is not refunding now.

Hi,

Following was the first mail i sent on 06/03/2008 04:50 PM to ABN AMRO.

Hi

This is to bring to your notice in written after 2 communications with your Customer care executives, who tends to give false information and commitments to customer about their transactions.

Reason - Transaction - 24th April, 2008 - Dinners Plus - Rs.1999=00.

This above transaction happened without my consent for which i even filed a complaint in your ABN AMRO centre on 24th April, 2008 - Exec - Vikas ID - YXI (This ID was given to me by Suruchi). Vikas transferred the line to another executive, i don't remember the name of her and was promised by her that the money would be refunded in the next statement without any docs submission. Beforehand, she checked and confirmed that YES i was billed without consent as i ONLY called to enquire about the DINNER PLUS thought to be DINNER CLUB in the prior call.

And, was told that i will receive a call to know more about it which i NEVER did.

On 30th of the same month i received the kit (i was not in Delhi) and when on 29th May, 2008 (don't remember the exact date) i spoke to executive, who then transferred the call to the CUSTOMER LOYALTY DEPT. Officer - Suruchi Shrivastva who stated that i need to return the Welcome Kit and then only upon it the money in FULL i.e. Rs.1999=00 would be refunded.

THIS WAS MAILED TO ME ON 30TH APRIL WHEN I CANCELLED IT ON 24TH APRIL WITH THE ABN AMRO CUST CARE EXEC.

Now, after that i sent the card through DTDC:

DTDC Courier
Date - 3/11/08
Ref# - Z81322868

But they lost it during transit.

Thereafter, i again contacted the ABN AMRO through mail and phone and the following resolution i received from them:-

“Dear Mr. Ahuja,

This is with reference to your email dated May 20, 2009.
We would like to inform you that as per our records, the Dining Plus card has been delivered to your mailing address on April 30, 2008.
We regret we are unable to reverse the offer fee of Rs.1999.00 without receipt of the Dining Plus card. Therefore, we request you to pay as per the statement to avoid any accrual of charges on your card account.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices



Please help me to get it sorted.

Note: i have asked them to dis-continue the services with immediate affect in April, 2008.

Regards,

Munissh Ahuja
+[protected]