[Resolved] ABN AMRO Bank / Royal Bank Of Scotland — Abusive calls from collection agent Awtar Sharma /[protected]

rajin58

from Pune, Maharashtra

Address:

East Delhi, Delhi

I was issued a ABN AMRO "Freedom card" . At the time was told that it was free card for life (no annual fee/usage fee).

I surrendered the card some time in[protected] with a NIL Outstanding).

I have now started receving calls from Royal Bank of Scotland Manager / agent by the name Awtar Sharma who claims to be reporting to one vikas Aggarwal and working at the 15, hANSALAYA, Barakhamba Road office at Delhi.

Intitially the calls were made to my mobile number. When I asked for details of the dues, I was told that they would send the same shortly.

Despite various calls received I kept insisting that I had settled all my dues and to know the details of the charges incurred by me to enable me to pay.

Finally the called stated that the dues were a mere Rs600/- towards annual fee that has accured interest and over due interest. I told him that this was absurd since I had cancelled my card with no dues almost a couple of years back.

The person calling became abusive and threatened me to make payment without making any enquiry or asking too many questions or else face dire consequences.

The said awtar sharma has now started calling at my office number and hurls abuses at me when I am in a meeting or at work.He refuses to provide me contact details or mobile number of any bank manager whom I could speak with.

Despite various mails to the bank no senior employee of the Royal Bank of Scotland is yet to respond or provide me details or take action against the said awtar sharma.

I have file a complaint with the Delhi Police and hope to see some action taken on the matter.

Regards,
Rahul

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rajib Mohan Chatterjee

from Kolkata, West Bengal

ABN.AMRO Bank — Abusive Calls being made to me

To
ABN.AMRO Bank

Ref:Credit Card No [protected]
SUB Abusive Calls made on behalf of your bank from [protected]

Sir,
I am an Advocate of Ho'nble High Court, Calcutta.I am holding an account in your bank at Salt lake and have made investments therein and I have always associated your bank as one of class and high standard.
I am holding a credit card of your bank bearing the number under reference. Last month I made some transactions from the said card but did not receive any statement from your Bank.
That on 18th of July, 2008 I got a call from the number [protected] wherein a person, most likely a collection agent gave me a call .He started off in an extremely rough way asking as to why the bills were not paid. I informed him that the statement has not reached me and further requested him to sent an executive at my place with the statement of Account and that I shall clear the dues by issuing a cheque.
Accordingly an individual came at my residence the next day i.e on 19th July, 2008 for collection of the dues but he was without any Statement of account. He informed me that he was yet to receive the statement of account and that he shall come on the next day i.e on 20th July with the same .
On 20th July, 2008, another call came from the said number being [protected] at 12.27 pm which was attended by my wife. The person on the other end used abusive and insulting language, which only a person of his standards and taste could have used. I was shocked, and felt extremely humiliated when the same was informed to me that when I had specifically had asked the individual to come to my residence on the same day to collect the payment, In spite of that how this call could have been made to me and what occasion had arisen to have talked to my wife in such a fashion which is bad both in law and in taste. For your records, let me inform you that this is not the way/manner that a demand of dues can be made and this act of yours is not permissible under any law. This illegal act amounts to harassment, insult and deficiency of service.

I am hereby calling upon you to look into the matter and take appropriate steps against the person who made the call and inform me of the same regarding the steps that are being taken from your end or at all.
I am also requesting you to kindly provide me with the name of the individual who called at my number after going through the concerned records so that I can take appropriate steps against him in accordance with law.

Yours faithfully

Rajib Mohan Chatterjee
Advocate
EC-28, Salt Lake City
Kolkata700 064
Ph:[protected]
Date:20.07.2008

celndra

from Nawanshahr, Punjab

ABN AMRO Bank — Abusive Calls

My Name is Shailendra Dixit.

I am from Mumbai.

I have been getting abusive calls from Tel. No. [protected] from some one claiming to be a representative of ABN AMRO Bank (now renamed as RBS Bank)and asking me to furnish Contact Details of one Mr. Rajesh Gupta who works in my organisation.

This abusive caller claims that this person has some Loan Outstanding with RBS.

I do not furnish details to unknown person & hence did not provide any detail but the Representative had been repeatedly calling me up leading to Arguements & Fights with me on phone,

I had also called Police Help Line No. 100 and taken this person on Con-Call on 30th September at 2.47 pm and again called up at 2.50pm without the representative on con-call and informed the matter.

I want that strict Action should be taken on such Agencies who trouble Innocent people who have nothing to do with any Defaulter.

Also, such Banks should be penalised for such conduct & unscrulpous means to harass Citizens.