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[Resolved]  Abn Amro — CREDIT CARD PAYMENT

i am holding abn amro credit card.i have converted some amount on easy installment.evry month i used to drop the cheque of my payment in drop box one week before of my due date.as i am out of india from last four months one of my friend use to put the cheque.as i am dropping the cheque one week before it come to my account one day late.after the due date.although i have complaint regarding this to bank they cahrge me late fee that is around 4500 rs.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

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Abn amro bank is a real cheater. They cheat every citizen like any thing. For the last eight months i didnt receive any bank credit card statement but after due date they make a call with all the late fees, taxes and what not being calculated on that. I had called around 10 times to customer care about sending me the estatement. But every time they updated my email but never got the one.
There is one person called Santosh with cell number [protected]. He took payment from me with a promise that he will take care of all the disputes and will raise a complaint with main brach. But the guy is absconding for the last one month.
Please suggest should i go through legal ways to teach them a lesson.
I was offered credit card by Abn Amro bank at free of cost. After keeping it for few years I made the final settlement with the bank on 26/10/2007 for which I have the final settlement letter. But still bank peopl keep on calling me saying that, that letter of settlement has been cancelled by the bank without giving any reason or written documentation.
Write a letter to bank's CEO or Managing Director. Alternatively, you can file a written complaint with your home branch and if the response doesn't come within 30 days, you can move to RBI.
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Dear Sir/Madam,

I had been issued an ABN AMRO credit card in 2005. After it was issued i had made a few purchases against which i have always made regular payments. Infact there were times when the bank failed to send the statements and i took the initiative and called the call centre to make the payments.

Bank has never been bothered to send statements in time. The last purchase on my card was around Rs 400/- or so which i am not very sure but still they did not send me the statement for the same as usual. I was expecting a baby and then it slipped my mind also but had they sent a statement i would have made the payment. After 6 months i remembered and called up the call centre, and they assured me to send a statement which they did not. I again contacted them twice but with no response from them.Now after so many years the bank has got active after accumulating so much of late payment fees on my principal amount and asking me to do a full and final settlement.

The guy name Mr. Ashok kumar calls me now and he doesnt even want to provide me my statement and says that it is in my favour to do this settlement as they have put my name in CIBIL.Its threatning on the banks part and doing injustice to the customer. First of all they dont give statements purposely and then after accumulating so much late fees intentionally calls after so many years and threatens to make payment in name of CIBIL.

What option does a customer has now?Is there any justice or not. I am ready to make the payment of my purchase but why for the late fees which on the fault of bank.I request you to please look into this matter and do justice to me.This is defamation to me by putting my name in CIBIL.

Sincerely

Kavita Mahendr

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    ABN AMRO
    Customer Care Service
    Customer satisfaction rating
    76%
    Complaints
    354
    Pending
    0
    Resolved
    269
    ABN AMRO Phone
    +91 11 2370 2555
    ABN AMRO Address
    Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India - 110001
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