[Resolved]  Abn Amro — Wrong Transaction not Settled even after many request through Customer Care

I hold the ABN AMRO credit card no [protected]. Earlier in 2008, there was a wrong transaction made on my card for some Airline Promotional Offer. Inspite of my refusal, the transaction was taken into consideration by the promotions/marketing team and I never received any Tickets offered. I noticed this in the subsequent statements and Informed the Customer Care during 2008 and requested to revert the transaction amount around 3500 as that was a dispute transaction. The customer care executive arranged a call with one of the ABM AMRO managers who confirmed that the transaction will be reverted as that was not done intentionally. Also, I requested to close the Card.

Surprisingly, I came to know that the Card is just blocked instead of closing and the same dispute transaction was not reverted to my account and till date a balance of 7367 is pending for settlement. I'm facing the problem in getting new loans as this transaction amount is reflecting in my CIBIL reports.

It is unfortunate that a reputed bank like ABN is not considering the requests made through phone banking. This simple issue is effecting my credit score.