[Resolved] ABN AMRO One Credit Card — charged twice-compliant

[Resolved] ABN AMRO One Credit Card — charged twice-compliant

S santhanakrishnan.k from Pune, Maharashtra

i have been charged twice on 15th of Aug'08 . i made call to customer care and they called me and queried about the same but still it reflects in the statements i dont know how to solve this. kindly go through details Name : k.santhanakrishnan card No: [protected] mobile No : [protected] Transaction Date 15th Aug'08 Statement Date : 12th Sep'08 Merchant Name : Saravana And Co . Thiruvallur. Disputed Amount : 13362 Transaction Amount 13362 With out my signature in the charge slip the bank realeased the amount to the merchant. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anon

Oh you did not just post you credit card details online for the whole online world to see.. How stupid are you?

Shama Arige

from Bengaluru, Karnataka

ABN AMRO One Credit Card — Unauthorized transaction by ABN AMRO amounting to fraud- SR: 09031500798

My email to ABN amro [protected]@abnamro.com dated 22/3/09

Dear abn amro,

An unauthorized transaction of "MMT MONEY SAVER FEE" was charged on my card on 26-feb 2009 after several hounding calls made by your officers for me to avail a trip worth Rs.5000 from Make My Trip. Tell me this, do you think I would have said OK if I knew I had to pay that amount anyways? I had no requirement for it and the person who spoke to me said not a single paise will be charged for it. Not a single paise indeed, Rs.5000 plus tax of around was charged. I registered a complaint for reversal on 15th march and was told someone would call me within 5 working day. Today is the 22 March, do the math. I called the bank several times last night was disconnected 6 times before some Shezan from Mumbai was kind enough to let me know maintenance was on.

Priya from Delhi today told me that it takes 10 working days. How can 2 people working for the same bank give me 2 different information? Probably you need to coach them better?

She has told me I need to wait till 26th of March and that it will be done. I really don't trust her- this is by experience of my husband who has had similar problems with you.

I kindly request you to escalate this issue and reverse the charge ASAP. This is exactly the kind of issue that gets taken to the consumer court and ends up in the bank paying settlement for negligence.

Thanks and regards,
Shama Arige

card #[protected] XXXX
SR: [protected]
Amount: Rs.5515