ABN AMRO Personal Loan — Reversal of late payment charges

Hi,
I havent received ay of reply from ur end not a single notification from ur side as per ur SLA it is 48 hrs so what are u waiting for ...


On Tue, Jun 30, 2009 at 6:46 AM, sameer kanaskar <sameer.[protected]@gmail.com> wrote:

Hi,
I Tried to open ur email statement lots of times but i never got success regarding this i had given a call also at your help desk they are informing that they will reset my password but still there is no change and im never receiving ur statement on time or before the due date and not a single sms on my mobile no [protected] which is been updated in your data base i had given a several complaint regarding this but there is no change in ur service so i dont know what to do with u people
And one more problem which im facing that on this card my loan is going on the last for digit of the loan account is 1227 each every day i used to receive calls for the collection of payment but i refuse to do it because this is not the 1st time which im facing the problem with ur late dispatch of statement
I do agree that i have done the late payment for that late loan amount and the reason for that i was not having the old statement with me as there was some rennovation work carried out in my residence so i don`t know on whose favour should i drop a cheque then i received a call from ur collection team regarding the payment i asked them to send an executive for collection the executive came and collected the cash from me and updated the payment in my account and also i asked them that will i be charge for any late fee so the answer which i got was if i make the cash payment i wont be charge any late fee and in the next statement i have been charge for the late fee for Rs.650. I asked customer care for the reversal and i got only 200rs reversal and when again in the next month i gave a call at ur customer care they ask me to pay the amount which is reflecting in the statement u will get the reversal in the next statement I have paid the entire amount which was reflecting in the statement but i didnot get any reversal on it. And then in the next month i deducted whatever late payment charges applied to me and i have done the payment of my EMI which is of 4362 and from that month each and every month im asking for reversal but i didnt got any help from ur customer care only im getting calls from ur collection team
And Im not going to pay a single penny of late fee in my loan amount I want the reversal of all the late fee which is been applied to me because after that i have never done any kind of late payment to u
And in this month also im facing the same problem i havent received the statement till the date and my due date is on 6th of every month
Please ur instant reply appriciable