[Resolved] ABN AMRO Platinum Credit Card

[Resolved] ABN AMRO Platinum Credit Card — Cheating by ABN AMRO

A AMIT KEDIA from Mumbai, Maharashtra

I received a PLATINUM card from ABN AMRO two months ago. This card was sold to me by the following person Mr. Abhishek Pandey Sr. Officer – Premium Channel (Consumer Banking) Empire Complex, 414 Senapati Bapat Marg Lower Parel, Mumbai 400013 Tel:[protected] Mbl:[protected] Email: abhishek.kumar.[protected]@in.abnamro.com When Mr. Pandey visited me the first time, I was informed that the Platinum card entailed an initial joining fees + annual charge totalling Rs 15, 000/- and henceforth the annual charges would be Rs 4000/- per annum. I refused to apply for the card on the grounds that I was not ready to pay any annual charges. Mr. Pandey came back the following month and informed that now the ABN AMRO Platinum card was a LIFETIME FREE card with NO annual Charges after I had paid the initial Rs 15000/- against which I would receive a FREE airline ticket and a MONTH BLANC PEN. I agreed and applied for the same. After receiving the card and getting the wrong address corrected, I confirmed from their call centre but was informed that there was NO LIFETIME FREE CARD ever launched by ABN Amro. On reconfirming the same with Mr. Pandey he insists that my card is a LIFETIME Free card. I sent a letter to the Customer Service Dept and CC to Mr. Pandey. Mr. Pandey once again confirmed on phone and also by email that there will not CHARGES in the coming years. I also received a call from Mr. Sachin Vig from Platinum Services Gurgaon, Delhi that the card was not FREE and was surprised that Mr. Pandey had confirmed that it was free even in writing. But he couldn’t do anything about the same. If this is the case, I feel completely cheated and hence refuse to accept the card or pay any of the charges related to the card. I have paid the actual charges incurred by me already and would not like to pay any Bank charges or the interest thereon. The bank is insisting for me to pay the joining fees and also levying interest charges on the unpaid fees and other charges. This is most ridiculous and I feel entangled in the ABN AMRO Web. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Dr. Arpit Srivastava

from Kolkata, West Bengal

I totally agree with Mr. Kedia. I have had my own unpleasant experience of dealing with Mr. Sachin Vig. He is based in Noida actually and I have met him in person at his Noida office. He lies with perfection and directly looks into your eyes while doing so. He is a young lad in his middle twenties.
ABN AMRO offered me an upgrade from the existing Smart Gold to a Platinum card. I checked their website and liked what I saw of the Platinum card's appearance. It is beautiful and designed by Rohit Bal. I agreed to receive the card but was sent something that was not even distantly similar to the one shown on Abn Amro Website. They told me that this was an executive card and that was what I had agreed to receive. I was taken aback for having to pay so much for such an ugly worthless card. I refused to activate it and asked for a real Platinum by Rohit Bal. They kept on Dilly Dallying and kept having females call me in sweet voice trying to persuade me to pay for with that ugly card. Beware, the females sound educated but they are no less liars than that Sachin Vig guy. Finally this Sachin guy asked me to return that ugly card and agreed to issue the real Platinum. I returned it to him personally. Its been one and a half year since but I haven't heard form them. I left for US a month later and forgot this incident untill I came across this complaint of MR.Kedia. Thought it better to leave my bit at this great forum. I don't advise ABN AMRO to anyone anymore, more so since they downgraded their reward point scheme lately. Citi bank is competitive and they haven't resorted to such lowly practices yet. I recommend them instead.

Hardeep Singh

from Mumbai, Maharashtra

I have similar experiences with the Bank. I am victim of a collection scam 2 years back. A fraud came in my office and collected 7000/-, after showing me a fake ID card and issuing a fake rcpt. The reciept looked original in every way. After 20 days I get a call from a local call centre asking me for the monthly minimum due. I was told that I have been fooled by a collection agent and he has fooled many more by issuing rcpt of the bank in Chandigarh. I went to the collection agency in panchkula and also have sent numerous mails along with Phone call for the recovery of the money, but without success. Twice I got an email response and one phone call for some investigating officer. Till today two tears later I have not rcvd any money / refund from ABN AMRO. My date of birth is documented wrong in the records of the Bank. I have approached them several times. Till today I get a text message from ABN AMRO to wish me a happy birthday on SOME VAGUE DATE. Its besides, that I cannot access my e-statement without the date of birth and year.

BTW, I have rcvd the PLATINUM CARD too, but looks very ordinary. NO SIGN OF ROHIT BAL AND HIS CREATIVITY.

Hardeep Singh
Chandigarh