[Resolved]  Acer Aspire 4720z — starting problem

ACER ASPIRE 4720Z — misleaded by afore serve com ltd

Dear sir,
this is bring to the kind notice that my laptop odd was not detecting any cd but it was detecting only dvd, On 17th. March 09 i made a complainst of the same to the customer care and got the case id ACER : OL :[protected] and on 18th March i had submtted the same to M/S, AFORE SERVE COM LTD . 35, Chittaranjan Avenue, 1st. floor R- NO. 13. kolkata. and they promised that they are going to replace the ODD and will deliver me on 19th March But early in the morning near aout 11.00 A.M. i got a call from the M/S. AFORE SERVE COM LTD stating that they will charge 5000 /- (approx) for the same .

I just wana know when it is on warranty than why they are demanding money . and even they are stating that know my ODD is not detecting dvd also