[Resolved]  Acer — Poor service quality

Dear Sir/Madam,

This is to bring to your notice about the pathetic quality of service offered by one of your authorized service centers COMPUTER INFO. TECH PVT. LTD. Pune. 4 months back I visited this outlet as my laptop Acer Aspire 5100 was having over-heating problem. The service center personnel told me that they will have to get a new Temperature IC to fix this issue and they will have to reload the OS. Total cost would be 3000 INR. I agreed to this as I needed my laptop urgently. I was promised that laptop will be given to me in 4 days time. It took 12 days. When I got the laptop, CD-ROM, Function Keys and 2 USB ports were not working. I am pretty sure that this was not the condition in which I had given this laptop to your people. I called up these guys to enquire what they have done to my machine and response was very rude.
I was out-of-station these 4 months and I visited them today again to get those earlier issues fixed. No one seem to recall anything and there was no info in their database (Not that I expected it to be there). I have asked them to reload the OS in one of the drives. There is some lady there who keeps on insisting that I buy a new CD-ROM and a new Anti-virus and many such things. When I told her that I am not in a position to buy them now, her reply was shocking, 'Then you will get your laptop with viruses'. I am sure there is no virus in my laptop. They plan to plant one in my machine if I don't by an Anti-virus from their shop. This is ridiculous. I hope something can be done about such people. Its not possible for every individual to go to a Consumer court.

I will advise everyone to think twice before they plan to buy an Acer laptop as service quality is exceptionally bad.

Thanks.
Saurabh