Acer — issue resolved with Acer

Dear Concern



I have purchased Acer- Notebook and the details are as below:



- Product Model: AO532H-2DB

- Serial Number / SNID: LUSAL0D2920051A3D91601

- Date of Purchase: 29/03/2010 from ACER Mall, S-122, IInd Floor, V3S Mall, Laxmi Nagar, Delhi-110092.





ISSUES (UNRESOLVED):



- The following problems were noticed in the month of January 2011.

1) Problem in loading windows, usually I need to try 2-3 times to get the windows loaded. At the time of loading, one can witness a strange type of sound.

2) Once loaded, upon opening windows explorer the screen starts shaking / flickering (misbehaving).



- I have visited your service centre- Perfect Services, Laxmi Nagar, Delhi-110092, and reported the problem and they assured to correct it by replacing the hard disk and my notebook returned to me on 02.02.2011. (case ref no 006 dated 27.01.2011).



- After few days the problem starts again, and so I have called 2-3 times to your customer care for resolution but I haven’t received any response.



- Today I have again called to address the same issue, only to be informed that warranty period is expired and so nothing can be done.





GRIEVANCE:



- Pls note that I am facing the same problem what i have faced earlier and even after getting it repaired (by replacing hard disk, as informed to me), the problem still remains unresolved.



- Even after repeatedly taking up with customer care no response was given to my complain.



- Today I have been informed that my warranty expired and there are no call / log reports available to prove that I have called Acer Service Support after 27th Jan 2011.



- Fails to understand, how the claim which was made before expiry of warranty or the issue which was not resolved during warranty period, can't be taken by ACER as warranty claim.



Regards

Shubham Pandey

[protected]@yahoo.com