Acer — product and service

i have purchase acer desktop from kanpur(up), for my lucknow office and make the full payment on 11th of september 2008, they dispactched me the desktop but there is two major problem in the desktop one is screen display is not proper and the mouse is not working from the first the, i have launched the complain to the acer service center on 16th sep. 08, and till now they never solve my problem and my complaint no. of acer service center is[protected]
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i have purchase acer desktop from Kottakkal Pentron, for my kottakkal office and make the full payment on september 2008, they dispactched me the desktop but there is two major problem in the desktop one is operationg system is not properly installed and the hard disk connection shows error sometimes in working from the first time onwards, i have launched the complain to the acer kottakkal office, Pentron- but no responce, and till now they never solve my problem. So kindly take necessery actions against them

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