I HAVE PURCHASED ACER DESKTOP IN SEPTEMBER, THE PC ENCOUNTERED PROBLEM WITHIN 15 DYS OF PURCHASE.I LOGGED IN A COMPLAINT WITH THE SERVICE CENTER (14-OCT-08) & THY ASSURED ME THT THE PROBLEM WILL BE SOLVED WITHIN 7 DYS.LATER THEIR ENGINR CAME TO FIGURE THE PROBLEM & TOLD THT MOTHER-BOARD IS FAULTY & WILL BE REPLACED WITHIN 7 DYS.THE PC WAS UNTOUCH FOR MORE THAN 3 MONTHS !I GOT IT REPLACED IN 2ND WEEK OF JAN-09.LATER I ENCOUNTERD THE SAME PROBLEM IN FEB-09 AFTER THE REPLACEMENT & TILL DATE NO ACTION HAS BEEN TAKEN.I AM REALLY DISGRACED BY THE WAY THESE PEOPLE TACKLE THE CUSTOMERS.NO PROMPT RESPONSE, FALSE COMMITMENT & DELAYED SERVICE.I THINK ACER-INDIA IS NOT GIVING PROPER ATTENTION TO THE OUT-SOURCED SERVICE CENTERS TO FOLLOW STRICT GUIDELINES FOR CUSTOMER SERVICE.DON'T FORGET THT "IT IS MORE IMPORTANT TO RETAIN AN EXISTING CUSTOMER THAN TO MAKE NEW".PATHETIC CUSTOMER SERIVCE. Was this information helpful? |
I have purchased a New Acer Desktop Pc on 31-7-09, but after connecting the pc that pc was not working.after logged in the complain to acer they had sended ther eng. on 1-8-09. he found the problem in smps. He made A service Report and assured me the smps will replaced on monday (3-8-09). and today is 5-8-09 butt still i dont have any responce or call from their site.
after call to acer again they are telling to wait they will do that within 48 hours.
They are making there reputation poor by themselves .