Acer India Complaints & Reviews

I HAVE PURCHASED THE ABOVE MENTIONED MODEL ON 15 OCTOBER 2010 FROM CROMA, MULUND, {WEST} SHOWROOM. THE DAY BEFORE YESTERDAY ITS NAVIGATION PAD HAS STOPPED FUNCTIONING.
I HAVE EXTERNAL USB MOUSE, WHEN CONNECTED THROUGH MOUSE IT WORKS , BUT NOT WITH THE NAVIGATION PAD.
NAME :SAURABH DESHMUKH
CONTACT NO. [protected]
ID:SAURADESH.[protected]@GMAIL.COM

I have purchased an ACER 4738z Lap top from Siddhi computer,Ahmednagar.The dealer has informed about the festive offer on purchase of the ACER Laptop and requested me to register in their website www.acer-online.co.in for the lucky draw contest.Since then I made the purchase I couldn't open the site.It is a trick and cheating by the company offering such gifts and fooling the customers.This will lead to customers distrust with the brand and may not prefer to go for purchasing the product.The mgmnt should take necessary steps towards such announcement and act on it or they may have to loose their customers in future.
Jayakumar

Respected Sir/Madam,

I had given my Acer Mobile X960 for servicing on 14/09/2010 at
TVS-E SERVICETEC LTD
Sagar e Technologies Pvt Ltd
No 165 , 9th ross, near Kairali Nikethan School Ground Above Dental Care Indiranagar 1st Stage , Bangalore 560038 Ph:[protected],25254693

Complaint : Touch Screen not working and getting hung

its been nearning 2 months now and i have not yet received the handset back when ever i call they say they have requested it and they have not received the spare part , i have lost 2 months of my warranty period as the handset is still with them.

could some one please help me in this matter

Kasibugga Police Staiton
SI Mobile [protected]
on 21.10.2010 I complainted the matter to your service center vide petition NO.[protected] and our system S.No. AWP23GT[protected]ZE. On the same day you(yours receitption) told to me as with in two days the problem must be rectified. but, the system was not rectifed so far, plese sent your service engineer to rectife the problem as early as possible.

Sir,
I have Acer 5738 notebook. It is under warranty period upto Nov. 2010.
I had problem in tapping and Left click button,for this I register my complain at Acer coustomer care.

Coustumer care provided me an case id[protected] and ask me to contact me to Meerut, Acer service center.
Now it's being 2.5 months and till now they have not resolve the problem.
Kindly, look into my matter

My Name -Mohommad Khalid Ansari

acer logo comes when i m starting my system and f2 or f12 option also comes. in short my system is taking 5-10 min time to start what i should do plz sent me new bios download link or fix this problem my system is acer aspire 4720z

thanks

i think i have damaged my lan card. Please suggest me what should do and where should i go. And please tell me roughly what will be the cost of it?

Hi there,
My name is Rajesh Kumar Pant .I had bought ACER 4736Z model in Jan-Feb 2009 from Care Solutions outlet and currently it is under warranty .From 27th sept 2010,it has not been working and currently lying at Acer Customer Service Center at Ahmadabad .Its case Id is[protected] .The service center fellow told me that there was some problem with the Motherboard and it has to be replaced with a new one.So he ordered for that part for delivery to the delivery center .22 days have gone till now ,but the part has not reached at the service center .I cannot work without my laptop for so many days .I had called at the toll free number many times,but they do not know upto when the part will be delivered to the service center at Ahmadabad.Please do the needful as soon as possible .I guess that at your end ,there would be someone to track the record what the customer is asking for, but it is really frustrating that customer complaints are not entertained at all .I am very disappointed with the kind of service I have been provided.I hope you will consider my complains and help me out .
Thanks
Rajesh Kumar Pant
Case ID[protected]

Hello , my name is Rajesh Kumar Pant .My laptop is not working since 26th September while I shut it down after I had finished my work. My acer mode is ACER4736Z. I went to the ACER customer service center at Ahmadabad on 27th September where the ACER employee told me that there is some problem with the display and it will be repaired by 4-5 days.When I did not get any call after 5 days from the employee I asked him whether it is repaired ,he replied "no sir,I have not received the motherboard from the delivery center".I followed up him again and again but got the same answer every time .This all trouble is going on for the last many days and till now (19th October) ,my laptop is pending at the service center .

Please do the needful help ,I an bound to bad mouth the company to any person buying the laptop ,so that they do not get into the trap of false promises ,the company makes through advertisements and campaigns .

I have purchased an Acer laptop Extenza 4630Z from Singapore in March 2009. Within a month’s time the display stopped. With much difficulty I was able to contact the company Engineer who was arrogant and abusive and refused to entertain the complaint. I met the local service Centre and they tried their level best to get the spare part- FLE inverter- but were unable to help me as the Acer Company refused to send the spare part. Ultimately I contacted my brother in Singapore who got within a day and sent it to me. Now the laptop’s screen is not working properly and has so many lines appearing at the bottom. I am fed up with Acer products and I appeal to all consumers “DO NOT PURCHASE ACER PRODUCTS, DO NOT EVEN GO NEAR IT>”

ITS MORE THAN A MONTH MY ACER PHONE HAS BEEN GIVEN FOR REPAIRE. THE PHONE WAS BROUGHT IN JANUARY 2010. THE SAME IS NEEDED ASAP OR THE REFUND OF MONEY IS REQUIRED.

FROM ,
MANAGER
IT-COLLEGE
COMPUTER EDUCATIONS
TO,
THE DIRECTOR
COMPLAINT SECTION

THREE NUMBER OF DUSK TOP MONITERS ARE COMPLAINT, PLEASE ATTEND THR COMPLAINT AND REPAIRED IT URJENTLY..........

MONITERS ARE PURCHAISED AT 2008 ,

DETAILS
1. SERIOL NO. 5w[protected]
2. SERIAL NO. 5w[protected]
3. SERIAL NO . 5w[protected]FA914201

OUR DETAILS

IT-COLLEGE
COMPUTER-EDUCATIONS
THOTTILPALAM,KOZHIKODE
KERALA,673513
MOB : [protected]
: [protected] YOURS FAITH FULLY

MANAGER

my newly bought laptop Acer aspire 5740G was under warranty and given for repair at Delta Technology Goa as referred by ACER. Its one month now and the laptop is not yet repaired. I lost one month warranty period also lot of money and inconvenience due to this delay.
Service station has not yet received the part. Problem was these was sometimes no display when computer was started. Service center engineer told that the mother board has to be changed. but they did not receive that part yet.also the acer customer care call center has not have any information and is very difficult to contact. I am displease with both acer and service centre for the delay and want to file a complaint in the consumer forum against both. and wan them to pay the compensation for the delay cause.
Franky D'costa .
email: [protected]@rediffmail.com

Acer Laptop model-TravelMate Machine Sl.No.LXTVQ0C05103300B872000 was purchased at MIT, Manipal on 06.09.2010 by me, Anukul Anand. Suddenly, within a fortnight, charging of battery failed giving information as "Plugged in, not Charging". The Battery serial no. is BT[protected]F83B102. Also, both the speakers are not working.
I had visited my home town, Bhagalpur in Bihar. With these complains, I rushed to nearby Customer service center - "JMS Technologies, Bhagalpur". They kept my laptop for three days and after that, my anlaptop was returned unrepaired. They informed that the battery is poor, which needs tobe replaced and both the speakers are also should be replaced.Presently, these materials are not in stock and it will take more than a month for their replacement.
I failed to astonish with such behavior of the service centre of a reputed laptop co. like ACER.
Please help me to redress my grievance. Whether there are any onsight service facility for my laptop. Please guide or help at "[protected]@gmail.com"

ANUKUL ANAND.

Hello,

I bought an Acer Notebook Aspire One D260 on 9th September 2010 from Vijay Sales, Mumbai. Within 10 days its keyboard started to malfunction. An engineer from their outsourced customer service centre (RLC Pvt. Ltd., Andheri (E), Mumbai) visited my place on 23rd September and noted my complaint (case id:[protected]. I was informed that the keyboard will be replaced within a week at the latest. Acer did not replace the keyboard within a week as promised. When I called them on 1st October, they promised me that the issue would be resolved by 5th October for sure. Even on 5th October I did not receive the new keyboard. When I called them, I was informed that they would take 2 to 4 days more to get the keyboard as the supplies had not come from Bangalore. They have been saying this from the beginning.

I informed them that it is unacceptable that a new netbook malfunctions within 10 days and the part is not replaced even after two weeks. I asked them for the telephone number of the national head of customer service. They said that they do not have the number but gave me the toll free number [protected] and an email address acer.[protected]@intarvo.com. Calling the toll free number was not of much help either. I bought the Acer netbook for work purposes and its malfunctioning is causing me enormous hardship.

I must say with great restraint that I am disappointed with Acer’s netbook and its after-sales service and would not advise others to purchase their netbooks.

from satish vinayak <satish.[protected]@gmail.com>
to [protected]@clusterinfotech.com
cc [protected]@acer.co.in
date 24 September 2010 10:40
subject please care to respond
mailed-by gmail.com
hide details 24 Sep (9 days ago)

Dear Sir/Madam,

I have purchased ACER Laptop Model 4736-Z bearing sl no- LXPFZOC[protected]E11601 and another identification no as BT[protected]C165B204 on[protected] .(copy of proof of purchase submitted) And the laptop was working fine till[protected] when to my surprise it refused to boot and I had lodged a complaint with customer care vide no[protected] and have subsequently handed over the laptop to you , later i was informed that the laptop had developed issues with mother board and as the laptop is in warranty would be replaced and i have patiently waited till 7-9-2010 when the laptop was handed over to me .
Adding to my agony the laptop, after replacing the mother board again refused to load the os on[protected] and i have again lodged a complaint with ACER Customer Care vide no[protected] and have again handed over the laptop to you on[protected], now to my surprise your competent engineer first identified the issue to be hard disk and later after 2 days changed the version stating that the issue lies with the mother board .
Since then i have been regularly following up with you regarding the status of the said laptop and further as per your advise have also spoken to one Ms vinoda on[protected] on[protected] and she promised to keep me updated about the status of the laptop by evening 6.00pm , which as usual she failed to respond to me and when i tried reaching you by 6.30pm on[protected]/[protected]/[protected] i was informed by your staff that you have left for the day .
And today i.e[protected] have spoken to Vinoda on the above said number and she has assured me of fixing the issue with out confirming the date.
Could you Please be kind enough to explain me , "how can the mother board develop issue with in 5 working days after replacing it , and if so what are the quality parameters ACER india is following? " now i am afraid about what would happen when i receive my laptop is the BIG Question which still stands unanswered.

--
Thanks & Regards,


Satish Vinayak
+91-[protected]

Dear Sir

I brought an Acer Laptop from a shop named PG Infotrack (phone no:27605541, 32912435, [protected]) near Mukherjee nagar (near Batra theater), north Delhi on 26/09/2010. On 29/09/2010 one of keys came out from the pad when i was cleaning with a hand kerchief. The lock of the key was broken. Then i came to shop and asked them to correct that.They somehow fixed it there with the broken key, I said them to correct it with a new key. they said the shop is not a service center, if i want to correct the problem then i should go to some acer service center . They trated me very badly. I recently came from kerala and i am not very familiar with places in delhi. how can i find the acer service center?

My Acer service request number ID is[protected].

I had purchased an Acer 5542g laptop on December 28, 2009 and it has given me problems consistently ever since. Since March, there has been constant flickering in the screen, which I have unsuccessfully tried to get resolved several times by taking the laptop to Acer service centers. The laptop is still under warranty.

In June, I took the laptop to the following Acer service center:

PIONEER COMPUTER
343- Ambedkar Road, Opp. Shipra Hotel, Ghaziabad
Ghaziabad
PIN: 201001
UP

The service center returned the laptop to me after almost a week with NO repairs done.

Since the flickering problem intensified in later weeks, I took the laptop the following Acer Service center on September 4. The laptop has been lying with them for more than three weeks now and NO repairs have been carried out.

PERFECT SERVICES
1020, Tenth Floor, Roots Tower building,
Lakshmi Nagar,
Delhi - 92.

When I call them, they say that the faulty part, the “monitor cable” has not been “received” at their end from Acer. I fail to understand what that means!

I do not know if this is a lapse on the part of the said service center (Perfect Services) or Acer, but the fact is that despite shelling such a huge sum of money, I am without a proper laptop for almost 10 months now. This is customer service at its sloppiest from Acer. It is appalling to see such a reputed brand treat a critical function in this manner.

I sincerely hope that Acer will make IMMEDIATE efforts to solve this issue at the earliest. If I do not see remedial action on the part of Acer within a reasonable time frame, I will be forced to move the Honorable Consumer Court and push for compensation for the delay, repeated trips to the service center, and loss of productivity. I believe I have a very strong case right now.

I expect the laptop to be returned to me at the earliest, running and in perfect condition.

Hoping for a very early, affirmative response.

-----
S. Vashishtha

Ph.: [protected]

Email: ashu83[at]gmail[dot]com

I had booked a complaint about my TFT monitor malfunctioning on 25 Aug 10 on Acer toll free no.[protected] & was allotted with complaint No.[protected] which was promised to be cleared within 48 hrs, though it was attended by the service center rep on 03 Sep 10 after numerous requests & reminders. The rep told to replace the monitor within 03 days though it is not replaced till the time of posting this complaint. On checking the status of the complaint on 25 Sep 10 the customer care rep told that the monitor is already replaced by Redington Kanpur (UP, India) & the complaint is closed. On checking the status on www.acersupportonline.com there also the company is showing that the monitor is replaced on 23 Sep 10.

when m pressing the button to on wifi it does'nt blinks light. what is the problem? where can I solve this problem in Kolhapur? plz reply...