Acer India Complaints & Reviews

1. I purchased an ACER ASPIRE NETBOOK from Acer mall,DIGITAL STORES,RAJ PLAZA,RAJPUR ROAD ,Dehradun on 23 Apr 2010.
2. The cover of the netbook was not handed over to me as the same was not available with the dealer,who assured me that i would be given the same in couple of days,but the same is still awaited tll date.
3. Secondly,the keypad of the netbook had some problems.I handed over the netbook to the dealer asking him to rectify the faults,but it has been more than a week and thr problem still remains unresolved.On contacting the dealer on varios occasions,no positive reply is given.
4. Such a pathetic after sales service from a company like ACER is unwarranted for and i personally think that the dealership should be given after a thorough scrutiny of the credentials of the dealer.
5. I bieng an Army Officer would definitely advise my circle not to go for an ACER product after this experience.

Maj Chetan Chauhan

Since the last one month a vertical band has been noticed on my laptops LCD. The band was also flickering and changing the LCD colour.

I lodged a complaint (case ID[protected], date - 9/3/2010) and submitted my laptop (Acer Aspire D250) to the Micronics Enterprise, Kolkata Acer service centre.
They changed the LCD and the Motherboard.
I came home, after receiving the serviced laptop and found the same problem again..this time with an addition of faulty date and time software.

I lodged a complaint again (case ID[protected], date 14/4/2010). The case is still open.
I returned home with my service laptop this time with 100% assurance of a PERFECTLY service laptop, with another new Motherboard and a changed LCD cable.

But I am utterly disappointed to see that the problem persists.. NOW WHAT?

Does Acer expect me to go the the service centre for the 3rd time and get the same job done again?
Does Acer expect that I will respect and carry forward the brand name of being well served by Acer?


I am not only disappointed but also disgusted with the kind of service given to me by my faulty Acer laptop. Also, I cannot depend on 'Micronics Enterprises', Kolkata, for their services. They are inefficient and cheating on me saying that the problem has been solved.

I am not in a position to carry on my work on a faulty and defective laptop, whose LCD starts flickering with a vertical band and request for a full money back, or a laptop replacement.

This is a manufacturing defect and does not seem to get over even with change of laptop parts. It will never be working fine.

Poulomy Chakraborty,
Kolkata

Sir,

I am going to register a case against your company at the consumer court within next 4 days.Because i think some kind of action should be taken against you people for fooling us and not even taking responsibility for it.

This is for your kind information.

K.Suresh.

I am Mr.Suresh Krishnan from mumbai, This refers to the
acer notebook AS4810TZ purchased on[protected] from MS vijay
sales, vashi-navi mumbai.Since then the said machine gets
hanged after one hour. i have called at your customer care
more than 5 times, they have suggested me to re-install
windows 7 through the recovery disc. i have re-installed
windows 7, still the problem is not solved then they had
given me the case id 03121-20 and asked me to take my
notebook to the acer service center at sector-17, vashi,
Navi-Mumbai.

Then again i called at your customer care and registered a
complain they had given me this case id[protected] after that
again i took this notebook to the service center located at
sector-17 vashi, navi mumbai. This time they told me that
the machine is working properly the only problem is with CD
ROM and within the 2, 3 days they will be replacing it but
the system hang problem is solved after keeping it for 2
days. Again on[protected] to the said service center, they
changed the CD ROM tray and returned it to me.

On the same day the system again got hanged and the next
day i took this to the said service center and requested
them to check whether this problem is due to OS and told
them to keep it for another 3, 4 days and solve the problem
i am facing with the system.

Today morning i had collected my notebook from the said
service center around 11.30 am after keeping it with them
for 6 days and he said that the problem is solved, you
wont face any system hang problem from now onwards.

Around 12.30 pm i switched on the notebook, within 5 mins
it got hanged.

Now i think there is no use of taking this notebook again
and again to your service center and i dont think this is
brand new notebook, i think you people have fooled me
although i paid Rs 30,000 to purchase this notebook. This is
my first acer notebook and its a very bad and irritating
experience with you people.

Now i am writing this mail to inform you that i am not in a
position to again take this notebook back to your service
center to get my problem resolved. Although i will take this
notebook to your service center now once to show to your
engineer that the system is getting hanged again.

After this i am going to take a legal action against acer
for fooling me and for all the pain you people have given me
since the day i purchased this notebook.

This is for your kind information. Kindly check the
attached file.

K.Suresh

I was purchase one laptop from simony system & solution pvt ltd. 2nd floor,ram kumar arcade chatribari,guwahati-1 iwas gat (ACE) offer apporoval code no ACE/sssguw/334 in the nearest tata indicom True Hub I went and report to imphal TATA indicom office tata indicom staff was teling me this facility is not available in this office not gatting any information from the companies. so you may kindly see the matter and solve me.

PLEASE THE MESSAGE BELOW FOR YOUR PERUSAL


RE:GEORGE AMPAABENG to Euro
show details 19 Mar (3 days ago)

My Acer product
Case ID : 1035803N
Serial No : LUS050B24391324E162547
Model : AOA150-BB AOXPHSTGB1 MC UMACB 2*512/160/

Unfortunately has not been delivered to me. The only delivery attempt was on 10/03/2010 of which there was nobody in the house to sign or collect the item. the driver or whoever [called SAM] came left a note that says and i quote "SORRY WE MISSED YOU". That was 10/03/2010 at 3pm. Since then nobody has come to deliver anything to me personally or any member of my family.I called dhl last friday {12/03/2010] and they promised to deliver again on 16/03/2010. Now tell me if the item has been delivered, how on earth will it be delivered again on 16/03/2010?

Please i am not interested in all this story. The driver who delivered i hope has not died, nor gone abroad. ALL AM ASKING FOR IS MY LAPTOP FROM ACER. NO REPLACEMENT AS I HAVE SOME USEFULL DATA OF WHICH THE LOST OF IT WILL BE SERRIOUS.

Thank you


- Show quoted text -
On 19 March 2010 17:22, Euro Mail <[protected]@acer-euro.com> wrote:

Hello, Thank you for contacting Acer.

Regarding your enquiry,


The DHL website states it was delivered on the 11th March and signed for at 16.35 by
GEORGE AMPAABENG

Regards
Jonathan
Acer Technical Support Team


Opening Times
Mon – Fri
09:00 to 17:30

Tel:[protected]
Fax:[protected]

Please reply with full history when responding to this e-mail.



-----GEORGE AMPAABENG <[protected]@googlemail.com> wrote: -----


To: Euro Mail <[protected]@acer-euro.com>

From: GEORGE AMPAABENG <[protected]@googlemail.com>

Date: 18/03/2010 05:49PM

Subject: Re: Acer Product Repair - Progress Update


Dear,

sorry i have not yet received my acer product, Case ID 1035803N since i received this email

George


On 10 March 2010 15:10, Euro Mail < [protected]@acer-euro.com > wrote:

Hello, Thank you for contacting Acer.

Regarding your enquiry,

Your Acer product, Case ID 1035803N has been repaired and is now ready for despatch.

You have been allocated DHL tracking reference number[protected] .
Please expect shipment and delivery within the next 2 business days.

You can check the progress of your delivery at www.dhl.co.uk using the tracking reference above. (Select ‘Next Day’ track by ‘Ident Code’)
Note: Your DHL reference may take up to 24 hours to show up on the DHL tracking website.

Regards
Jonathan
Acer Technical Support Team


Opening Times
Mon – Fri
09:00 to 17:30

Tel:[protected]
Fax:[protected]

Please reply with full history when responding to this e-mail.



-----GEORGE AMPAABENG < [protected]@googlemail.com > wrote: -----


To: [protected]@acer-euro.com
From: GEORGE AMPAABENG < [protected]@googlemail.com >
Date: 09/03/2010 06:08PM
Subject: Re: Acer Product Repair - Progress Update



Customer care centre,

I just accessed my mail and have been asked to contact you for an update of repairs of my acer laptop with the following:
Case ID : 1035803N
Serial No : LUS050B24391324E162547
Model : AOA150-BB AOXPHSTGB1 MC UMACB 2*512/160/ has arrived at our Repair Centre and is awaiting repair.

george



On 9 March 2010 08:10, < [protected]@acer-euro.com > wrote:

Dear Acer Customer,

Your Acer product

Case ID : 1035803N
Serial No : LUS050B24391324E162547
Model : AOA150-BB AOXPHSTGB1 MC UMACB 2*512/160/ has arrived at our Repair Centre and is awaiting repair.

For further updates please contact our Customer Contact Centre on one of the numbers below.

UK [protected]
Eire - +[protected]
Email - [protected]@acer-euro.com

Or, try our new online repair status check on the service & support section of our website ( www.acer.co.uk ).

Kind Regards,
Acer Computer UK Repair Centre
www.acer.co.uk




--
george










Disclaimer: This email contains information that is for sole use of the intended recipient and may be confidential or privileged.
If you are not the intended recipient, any further review, disclosure, copying, distribution, or use of this email, or the contents of this email is strictly forbidden.
Please notify the sender immediately and destroy all copies of this message, if you are in receipt of this email in error.











--
george










Disclaimer: This email contains information that is for sole use of the intended recipient and may be confidential or privileged.
If you are not the intended recipient, any further review, disclosure, copying, distribution, or use of this email, or the contents of this email is strictly forbidden.
Please notify the sender immediately and destroy all copies of this message, if you are in receipt of this email in error.












--
george

I had purchased an Acer D-725 (Serial NoLXN440C047936BF8622200) on 23rd October 2009 from M2K INFOTEK at Dhanbad (Jharkhand). Bill no. is M2K/945. However, from last 15 day the lap top has been giving me problems in its DVD ROM. DVD ROM is not working properly.

I am absolutely amazed as to how such a defective piece passed your quality checks especially in the view of you being one of the best known names in the business. This defect has made me take leave just to hand over and collect the lap top. Further, this has put me into so much of an ordeal that I had to borrow a machine to complete my various tasks. Despite your assurances I am not all convinced that this issue will be rectified and till then I have to make alternate arrangements so as to carry on my daily routine tasks.

Dear sir , I bought a Acer TFT 14" monitor on march 2nd 2010 computer. ...here i noticed a problem on monitor, apper a black line on monitor . the monitor regularly offline after few minutes working..
kindly take action
regards,
Daisy Wilson
Serial no: : AOC2HDN9400519
Model No: TFT 15W60PS

I have purchased a ACER ASPIRE 4736Z computer in Januray 2010. Once earlier the laptop was sent to them with subject complaint in February 2010. The laptop is again giving same problem. Can I ask for the replacement of the laptop. Is it legally covered that product giving such recurrent problem may get replacement. Please guide me. Thanks.

Dear Sir,

I have purchased Acer Notebook vide Invoice No: RET_TI_1, Book No: 1, Dated: 9th Apr 2009 Thursday from Acer Mall - Sigma I.T. Super Store (P) Ltd.
The Notebook details are as below:

Model No: Aspire D250
Serial No: LUS570B2779112BE2B[protected]

This notebook start malfunctioning on 16th Feb 2010 and as a result stop booting.

Taking an initiative, I have immeditely deposited aforesaid notebook to Acer Service Center: Digital Solutions, Lucknow on 19th Feb 2010 3:30 PM vide Case Ref. No:[protected]. But after initial investigation by the service center, it has been said that we have to pay for any replacement/repair whereas this Notebook is still under warranty.

Kindly take appropriate action and provide hassle free services as per the warrany norms so that I may feel that I have purchased right product from a renowned company which comes under Fortune 500 category.

Regards,
Ajit Garg
+[protected]
C/o Garg Associates
Idgah, Civil Lines,
Faizabad - 224001, UP

I Thanks God that acer is responding & Thanks our Forum for giving us time and space.The copy of E-Mail sent by me to acer customer care about my feelings is give here.

One month have been passed and we are still on the ground, your reply
(we have checked this monitor warranty details and found Acer india
Pvt Ltd has not sold this monitor.Hence request you to pls contact the
dealer/seller to avail the support.) is very
humiliating,disgusting,irritating
and like you are laughing on me.
My problem is that I myself, is a newly retired person and computer is
now the only hobby.After this tragedy my son has taken away my old but
gold monitor.He is a very busy person, as the trend is, in young
generation.You know it very well and exploiting them.You know it very
well that our younger generation is too busy to follow you.
What support we will get from the dealer is evident to me, you and
every body,as its your day today business.
But three things you should know about-
1) We have a receipt/cash memo of the amount payed.
2) Paid the Sells-Tax to the government.
3) Registered the said Monitor at your Web-Site after purchase.
Now if it is not one that,you have sold, then why are you accepting
the registration on your Web.
After the registration the customer thinks that he has purchased the
genuine product of such a reputed company like ACER.
At last I think that you are completely responsible for, the fault in
your product and to repaire it in the warranty period and also to the
time waisted by you.
So please do your duty quickly.
Thanks.
Habib ur Rehman F/O Ateeq ur Rehman
511,main road,Jafarabad,Delhi-110053
[protected]

Hi Sir/Mam,

I'am G.Yaswanth Kumar,from Gurgaon.Recently my Acer(3620 Model)laptop got virus and it's OS (Microsoft XP 2) got corrupted.

On 22/12/2009 I went to Digitech Services Pvt.Ltd, which is a authorized service center for Acer,they told that my OS got corrupted so OS shall be reinstalled.They have billed me Rs.3700/- for
1. RAM up-gradation(Rs.2700/-)
2. OS reinstalling(Rs.1000/-) and to repair Fan
I have paid Rs.1500/- as advance.

At first they told that Windows 7 will be installed on my laptop including drivers.But,at the time of delivery I found that drivers are not installed properly.They told some problem with my Laptop configuration and so
Windows 7 cannot be installed on my Laptop.Later,they have installed Windows Xp2 including drivers.

But, when I came home and after 2 hours I got the same problem as earlier(OS corruption).This time instead of going to them(as I was vexed with delaying work and telling stories) I have done some google and solved the problem.After that it worked fine.

But,during online upgrading of Windows Xp2 validation failed.As a Authorized service center they have installed an Pirated windows Xp 2 on my Laptop.Now,I have to buy a new Original windows Xp. And now, even the Fan problem is reproduced.

My complaint is on Digitech Services Pvt.Ltd,Guragaon for:

1. Installing Pirated Windows Xp 2 on my Laptop
2. Not repairing my Laptop properly(OS corruption, virus and Fan problems)
3. Not returning the Old RAM (512 MB)

Bill details:

Bill Dated : 22/12/2009
DC No. : 0350/GUR
Authorized Person : Neeru

Br,
Yaswanth

With reference to my complaint dated 26 Feb 2010.
My son Ateeq ur Rehman purchased acer LCD monitor Model No- AL 2017 A having Serial Number : ETL[protected] ON 6TH of Sept 2007 from Cost to Cost at Nehru Place. But it is not working now.Even after repeated requests their customer care service is not responding.I think that their market sell in our country is so high that they don`t need to care about their customers or consumer forum or even consumer courts.On telephone they talk irresponsibly and don`t respond E-mails.
If the serial no.does not match with their data bank then why do they registered the same Serial number at their web site successfully after the purchase.
This attitude of such a reputed company is very dangerous for general public they are exploiting us knowingly.On other hand the government is giving all the benefits for these foreign brands and no protection for us.
When we talk to the shopkeepers in the market(Nehru place),they told us that ACER is closing their business in INDIA soon .If it is correct then who will be responsible to our loss and agony.I have only faith on the consumer forum and the sufferers, please unite help each other and respond.
Regards
Habibur Rehman
<rehman.[protected]@gmail.com>
511,main Road,Jafarabad,Delhi-110053
[protected]

sir/madam,iam a bussy doctor who bought a laptop(acer 4736z)in karaikal for my personel use as well for academic purpose.but since i bought my laptop it is in service center pondicherry due to some problem in usb port and no proper response from them too and finally i conclude that company is no one dubakoor.iam really very much frustrated and in my life time i never recommend anyone or bye myself the company so called ACER.thanks a lot for ur good service.keep it up.

My name is M.Parthasarathi and I am staying in Thiruvanmiyur, Chennai 600 041. I purchased a Desk Top Computer Acer make with 3 years extended free warranty from Arshan Systech Pvt. Ltd., 14, Central Avenue St., Kodambakkam, Chennai 600024 vide their invoice no:1678 dt. 30.09.08. Till we buy the products those buggers are speaking very sweetly, once we bought the same thats all, they don't come back to us.

During this one and half year I have called them for service thrice and they attended my case minimum after 20 days from the date of my complaint. They concentrate only on their paid AMC customers. They don't bother about us.

This time I had problem in my CD drive. I registered a complaint on 23.01.10 and they came and taken my CD drive on 27.01.10 after that there is no feed back from them. I called 4 times during this time, they said the CD Drive is still under checking and they said that the same will be fixed in my system by last saturday. But one week is over there is no feed back from them.

I request you all please dont buy any products from Arshan Systech Pvt. Ltd., 14, Central Avenue St. Kodambakkam, Chennai 600024 and you yourself dont't increase your Blood Pressure by calling them for service. Hope those buggers have some branches also. Be careful. Inform all of your know persons not to go to Arshan.

Thanks & Regards,
M.P.Sarathi

My son Ateeq ur Rehman purchased acer LCD monitor but it is not working now the customer care service is not cooperating to register even the complaint.The detail of the complaint by my son to the customer care is given below.
Dear Sir,
I Ateeq Ur Rehman, purchase Acer LCD Monitor Model No- AL 2017 A having Serial Number : ETL[protected] ON 6TH of Sept 2007.
But Now I faced problem, when I turn on the monitor, The monitor screen get Translucent. And it take time to response there action, Even I didn’t see the cursor. It’s impossible to work on it.
I tried to log complaint at your customer care but your representative doesn't log my complaint . And he say something like that my serial number does not match with the Acer data bank. And he clearly denied to log any complaint,
I also try to log complaint through mail, but the same reply that my serial number does match.
I also talk with your representative Mr Arun Singhal ([protected]), but he reply in a very funny way , “he says that’s it’s my problem, Why My serial number doesn’t match , It shows that I buy a monitor in a grey market.
I can’t understand that’s my problem or yours, I have a bill also, and one more thing the same monitor also register at your website.
So please understand my problem and resolve my problem..

Regards
Ateeq Ur Rehman
[protected]
Now through your forum I request the authorities to listen.It is also to be noted that the product had been registered at the website of the company when it was purchased.
Thanks
Habib ur rehman
511,Main Road, Jafarabad,Delhi-110053
[protected]

Dear sir/ madam
I am facing serious mental illness from acer laptop.
I had purchased a travelmate series 5730 laptop from an esteemed centre in jaipur on 7 april 2009.
but after that it always hanged me to the roof.
In every 15-20 days, i have to lodge a complaint for any of the spare part of it and my college work hangs out for those days.

being a student i dont manage to carry my laptop every month to service centre

so, in the end i want a permanent solution of it

Dear Sir,


Im having acer e725 lap. using vista ultimate. wifi not connecting or no wifi connection detected in my lap.
In device manager there is a missing driver shown as "network controller". I inserted the driver cd and right click on the above said "network controller" and click update driver. but a message shown as driver not found. Where I get that driver?? how configure wifi (BSNL) in my lap?? Plz help me sir...

There was problem in the display of my laptop. Some times the display would come and sometimes it wouldn't.The power would be there always ,there was no problem with it.Sometimes after trying two -three times the display would come and then it worked properly till the time I logged off. I took it to the Acer service centre CODEICON IT SOLUTIONS PRIVATE LIMITED S ,,G-6 Om Heera Panna, Oshiwara, Andheri (west),Mumbai 400053. on 26/12/2009 They said that it was NVIDIA problem ,job no. 116 and charged me Rs.3500/-on 29/12/2009 and returned my laptop. The display did work properly for a couple of days but again on 31/12/2009, the display did not come. I took it again to the same service centre, and they said they would fix it again,job no.137.
They gave it back on the 2/01/2010 but I had to give it back to them the very nextday as the display stopped showing.The power was still coming only the display was not showing.From 3/01/2010, they kept my laptop till 29/01/2010.and when they returned it they said that it was dead.During the one month that the laptop was with them they first said it was NVIDIA problem,then it was the processor, then it was fan and then they returned it dead saying it was motherboard that needed to be changed..they retuned the the Rs.3500/ by cheque that they had initially charged.but returned a dead laptop,where as I had given them a laptop that had power and only display problem.As per my knowledge the engineer had also gone for a holiday .
I brought this to the notice of Ms. Shubha Sharma,acer Support Centre,Mumbai and she sent my Laptop for rechecking at another service centre at Mahalakshmi,Mumbai,She said that the motherboard and fan needed to be changed.I spoke to her manager aswell but it didnot help either. what he offered was a 5% discount on the motherboard and free replacement fo the fan.
But my reasoning is that when I had given my Laptop to the service centre it was not dead and after a month the ygive it back to me in a dead condition. Who would be responsible for this and does it take a month to doagnise the problem.

Dear sir,

Case no.[protected] &[protected] lap top no.LXTQ20COO48370888C200 ( My Mob no.[protected],
[protected],[protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄
I have already sent two emails to your patna office to Shri Himanshu ji, Hod sales and service.
I am attaching copy of receipt, copy of 02 emails (giving all details ) proof of my daughter study in BCA III Yr. My transfer certificate , and i explained that I dont need this laptop anymore , Kindly resolve this case through genuine compensation , for that I have suffered for 10 months.
With warm regards
Yours sincerely
Gurjant Singh Aolukh
Manikpur site , Muzaffarpur (Bihar)

i am buy acer emachine E725...
but in laptop wifi not work....
i complane to shop owner ,,but use ruf words for me...

please solved my problum....

thanks...