Acer India — Worst customer service & poor product

Address:

Chandigarh, Chandigarh

Hi,

This is regarding my laptop, my first purchase of an Acer product & your customer service.

I had purchased my laptop in the month of Oct-2011 from your authorized seller in Sec 20 C Chandigarh.

And in the month of Nov itself it started giving problems to me.

First, its keyboard started giving problems, letter C stopped working in it and then started working and letter M stopped working & now both are working

Secondly battery stopped charging in Dec itself, I handed over the laptop for repair at your Auth. Service center in Chandigarh (Teg Computers) & since then I am getting dates about getting my lappy back.

I submitted my laptop on 4th of jan and till date I am just getting dates and no service, firstly I was told that its battery is faulty and we need to replace the same I waited for a week for battery to arrive and then I was told to take my lappy back as it was done.

I went to your service center after numerous calls inspected my laptop and got the same problem again (battery was not charging), then i was told to visit next day again, I called up next day , then your engineers found problem in motherboard and I was given 19 of jan to collect my laptop as it will be repaired & I am pretty sure when battery took a week to arrive , my motherboard is definitely gonna take a month now.

Anyways it is, I don’t want the same faulty machine back, my whole work depends on the laptop and I am suffering from last 15 days, and I can’t wait any longer and not interested in taking back a repaired machine which started giving problems in very first 2 months of its purchase, lying in the service center junk unattended , and I am not sure how long it will last in coming years.

I had been given Total coverage policy and was told I will get my lappy replacement even in case of extreme physical damage, hence you are requested to replace my device and provide me with a newer one. Before that I need to take back up of my machine & you can let me know when I can visit your service center for the same. I will back up my device there and then .

I had a word with your CCE also in the same regard on 18-Jan @ 1000 AM


Waiting for your reply and device replacement