[Resolved]  Acer India — Laptop not repaired

Address:

West Delhi, Delhi

Acer support team says that Acer is committed to provide us the best service and support, always.. what a joke.. the kind of support acer provides to its customer is pathetic. acer is losing its goodwill in the market due to the shoddy response of the support team.
I am Vikrant and i bought an acer aspire 5750 for myself and acer aspire one for my cousin last year in sep.. first i faced problem with the battery of aspire one which even after numerous calls and repeated reminders was not replaced. now again facing similar situation. my aspire 5750 fell from the stairs of metro station ad was physically damaged. i bought it with total cover certificate so lodged a complaint in may by calling the customer care.. i was given the complaint nmbr[protected]. even i dropped a mail to acer.[protected]@intarvo.com for the same.. even after constant reminders to the support team they didnt take it seriously. today when i called the customer care again they told me that my request has been rejected from the service centre. to my surprise, i wasnt informed about this by the service centre.. acer customer support is worst i have ever seen. is it only customer's duty to keep calling the customer care and doesnt the customer care hold some responsibility towards their customers..?? pathetic.. just thinking to go to consumer court. i mean what's the point of paying for total cover if it isnt taken seriously..?? pathetic acer..