Acer Laptop — battery back problem

Sir,

I purchased Acer laptop on 31.03.2006 in the name of my son Varun Mittal. the details of Laptob sr. No. is LXA550C0615430A821EM0 p/no 5W.00567.020 Docket#0430 But due to battery back up problem and some other problem i gave my lap top to your office in Chandigarh after getting my complaint lodged with your office, But I was handed over the laptop saying that if battery back up is upto 20 minutes we dont change the battery. In the meanwhile I received a call from Acer that if i make an AMC with the company before expiring of my warranty period which was ending on 30.03.2007 I will get the AMC for two years after giving Rs. 5500/- plus taxes for which I agreed. But the battery back up problem was not solved. Again I called your office in Delhi and lodged my complaint and I was advised to go to your sector 17 Chandigarh service centre where the charger cord was changed but the battery problem was not solved again.

Sir, here I would like to mention that than I lodged my complaint with your office in Delhi over telephone and they satisfied me saying that it will be changed. I was contacted by Your Delhi Office 5-6 times they asked me my mailing address and telephone number and home address and confirmed that Battery will be delivered at my residence. The last such phone I recieved was in between 25th of November 2008- 29 November 2008, the Officer who was calling me assured that i will receive the battery soon.

Sir, I would like to bring to your kind notice that I have neither received any battery till now nor any call from your office. Rather after that whenever I called up your office I was asked that it will not be changed.

Please advise me the exact position, if it has been delievered than where and when, if not uptill now than what is being done now. the battery back up my lap top is zero now.


regards,

Anita mittal