Acer India Complaints & Reviews

sir/madam,

Myself suvendu working in a IT company at chennai, i want to purchase a ACER laptop, but i am unable to find a shop in chennai, even i dont have any idea about acer laptop model,
can anybody suggest me regarding ACER laptop, my contact no. : [protected]
i think acer will provide the better service like DEL or HP .

Thanks

I have acer 4720z but there is a problem one right SPEAKER NOT WORKING please help me. And say some thing about dual-core, what is co2 do.

dear costumer care

i have acer 4730z but there is problem with the speaker, that voice is not good, too much noise. i am already uninstal the driver and instal again, but nothing different, the sound still bad. What must i do with my laptop?

thanks

best regrads
sapto

Sir,

Kindly reply me as soon as possible, as My Acer laptop 4720Z Aspire . is bought by the company, the day it comes it was supperb. but now i need some solution,
My Inbuild speaker is not working, i cant here a single sound of it . but by headfone it comes clear and loud.
kindly help me...
Is there is anypossibilities for a servie person to come down to our address ... just reply me
or
just send me the addresses of Acer service station in mumbai.

Will wait.

Hemant
[protected]@gmail.com
Mumbai - India

I have acer 4520 there is a problem with my sound which went off by itself
its still under warranty. I had taken my laptop to Ashtech infotech Pvt.Ltd. and i was told that my motherboard needs to be change which will cost me 13500+ service charges which is 1600.
one thing i din't understand if there a problem with my sound or soundcard why the hell the motherboard needs to be change and that also within warranty period.
Some one please help me.

acer aspire 4710 series — screen

hello sir,
when my system is running suddenly the screen turned in to white color and lines on the white screen vertically.and at that moment the program is running, but the screen is stand in white color

I would rather suggest you contact tech - support! I m sure India is booming because of these so called "call centres"! So why don't we use them!

Acer — LCD display having one dot

Respected Sir

I buy acer LCD direct from Warehouse on 21 /04/08 but still i m not get this piece warranty paper from those Warehouse i m daily call on that customer care number which is toll free number not connected all the time this line was engaged
there is no another source for me to contact acer customer care number for my PC
warehouse person told me that only one dot not able to claim for replacement but all the varieties for LCD & monitor of every company under replacement warranty
please do the need ful.
other wise send me confirmation that how i claim for that part


my cell number is [protected]
email :[protected]@gmail.com

Rgds//
Pankaj...

My problem is, some water felt out on my LCD Monitor near the tool bar and it's entered inside the minitor. And after few days, in display different horizontal and vertical color lines are comming and also tool bar is merged with all colors. I am looking forward for the servicing.
Thanks

Computer Monitor — Not getting back my Monitor from the dealer

sir...
I have bought a Computer Monitor from your dealer Micropoint computers, Mavelikara Alappuzha dist Kerela on 21-02-08.its model number is ks16arvgk/xtp.and its seriel num is AR15HHAPB15171.size 38cm.As the monitor is not be clear and im not able to use it from jun 28 and i hav called up the dealer on the same date.they take my monitor for servicing and returned it to me on july 12th as it have 1 year warrenty... they returned me the monitor with the same complaint.on the same date they have taken my monitor and till the date they havent given back my monitor.they hav given me a second hand monitor instead of mine. As i went to the dealer to enquire about the complaint and status of the system they behaved me very badly...as im waiting for this for such a long time if my monitor is not replaced with a new one or if im not getting my own monitor wqithin one weak i will directly go the consumer court and file a complaint regarding this.


Looking forward for a kind action

Lekshmi G
[protected]

my accer lcd moniter is not working properly.They are not giving me expected result.

i am using acer crt monitor the problem has been it doesnot display the red colour
please give some solutions or give some details about service centers

am using 19"inch lcd, model no:AL1917 A, versionAL1917 asm .my problem is after 1 year screen is vibrating in white colour, kindly help me

hello sir/mam

this is ravi kapoor from hafed district office mukesh colony near anaj mandi ballabhgarh(Faridabad). i had bought an acer aspire 5920G/5920 series laptop one month before and it was not provided to me with the original microsoft windows xp. when i was updating my system, an error got occured that you may be the victim of software counterfeiting and it didn't pass the genuine windows validation.
so i please request you to take quick action against it and provide me with new original microsoft windows xp as it is really causing delay in my work.

thanking you.

Acer — LCD MONITOR

MY LCD MONITOR WAS GOT SOME RED DOTS WHILE PLAYING ANY SONGS(OR) SOME FILM...

problem in laptop

i am using lcd monitor in that green colour line occur in edge of the monitor i request you to give some solution. i dont know about the acer service centre in chennai can you just tell me that address

my lcd 19" monitor problem
please tell to chennai service centre address or toll free number

my new lcd 19'' monitor was get a problem, it is came line in middle of my monitor.
plz tell me the chennai service centre address or toll free number
as soon as possible

I buy a lcd approx one month before
i am facing so many problem with this LCD
first time when he occur a problem you give me this one about 15 days.
and now i am calling on toolfree number
but there is no response.
Oh! my God!

Ram Vilas Shastri
[protected]

The Manager,

Acer Product,



Sub: - Replacement of 19" TFT Monitor.



Respected Sir,

This is to inform you that I am Mukesh Vaish and using your Acer Product (TFT Monitor). I have a bad experienced in using your product and I have already registered my complaint about the TFT Monitor on Monday 21st September, 09 on your Helpdesk (complaint #[protected]. The engineer also came to see the defect and he told me that this TFT Monitor is going to be replaced within 2-3 days from date of complaint registered. I am also unable to get the proper response from Customer care about replacement of my Monitor. It is now Saturday which is already 3 days ahead from date of commitment.



Kindly look into this matter and do the needful as this is effecting my work very badly. I will be thankful to you.



You’re sincerely,

Mukesh Vaish

[protected]

ACER monitor customer care is worst their outsourcing partner in chennai

RT outsourcing is worst to provide the support

i got 15" LCD monitor which got a defect that it displays colors differently
for green it displays red viceversa and also it got 3 horizontal lines and images are blur i called customer care in delhi

and they told my call will be attended by service ppl in chennai(RT outsourcing) they ame and told its defect so they will replace monitor and itmay take ten days

and after 10 days they came and telling you got scratcheson monitor so we wont replace scracthes are very minute and i even sent pjhoto copy of my monitor to them but they repeating the same and forcing mr to close the case

i dont want a replaced monitor but i just want to get my monitor repaired

Ri repeat dont ever again think of buying acer monitor they got worst customer care and support team


regards
raj

ACER LCD monitor — horizontal line left side

hrizondzl line

Hello i have logged a complaint against Acer LCD monitor. and the complaint number is[protected]. please i need your assistance . could any one help me ?

ACER INDIA NOT RESPONSE>>>>>IN CLIENT>>>>>>>>
CANNOT >>>>>>>>PURCHES IN>>>>>>>>>S K COMPUTERS IN chennai


Iam reseller in my home town mannargudi.I bought 19" ACER Lcd monitor on 29th May 2008 in Chennai (south india) for my client.I Saw one white dot on the screen and immediately complaint it in ACER Mumbai call centre on 30th may.The executive ask model and my address of my home town and he will try to solve my problem within 24 hours.After 2 days also there is no response from the call centre.Then i call again call centre.he said sorry for inconvinience & infrormed me ur LCD monitor is ready for replacement. pls come to chennai serivice centre & contact[protected] for replacement.

Then i go to chennai (about 350Kms far away) and call service centre number.They informed me to contact my dealer.Again i go to meet my dealer S.K computer. He was ready to replace my monitor But he wants to cancel my complaint from mumbail call centre.he also talk to mumbai call centre Executive Mr.Pawan.Mr pawan talked to my dealer he cannot cancell my complaints so he will arrange service person to service monitor at customer home.Again i informed my home town is far away from the city.he talked to my dealer never mind i will arrange a service engineer to repair or replace ur monitor on ur home. then i come back to my home town and wait for more than two days.
Nobody was come.I call again mumbai call centre again.The executive ask me to go Redington Madurai.they will repair or replace it.im angry and fight with customer executive.he said sorry soryy u must go to redington madurai for repair or replacement.Now i give my LCD monitor to Redington madurai and waiting for more than 4 days for replacement there is no response.I spent more money for traveling.

am using acer lcd moniter. there are black dots appearing on the display. i need a solution. please help me. and please give me any contact number of acer service center in kerala.

in my monitor past 2 days two 5cm horizantal line comming in display at the right side .i bought before 10 months only

ACER LCD monitor — vertical line

Acer Monitor vertical line

prob two vertical line comes in middle. contact no [protected]. Address is 8/9 malad co-hoc.soc, poddar park, malad east
mumbai 97

lcd model no g195hqv
serno etlpk0w[protected]fc4304.


your's faithfully
Sobhan

recently i purchase acer moniter but i did not found any stand inside box nw wat to do with tht moniter..??

Computer City, Asansol — cheating by providing lower RAM

I had purchased my computer (acer AC513) at Asansol Book Fair'2007 from Computer City, Asansol. When i found it very slow, i contacted Computer City, with my entire faith on them, for increasing speed by adding another RAM of 512. Accordingly they send their softwere engineer, who added a RAM saying it of 512 and charged an amount of about 1200.00 - 1300.00.
Recently, when i hired another softwere engineer of devirus my computer, he informed me that Computer City has added a RAM of only 128 with my existing 256 RAM.
Thus, Computer City, Asansol has cheated me due to my innocense and blind faith on them.
So, i need your help to have justice.

I HAVE BOUGHT A COMPUTER FROM YOUR SHOP 2 YEARS BEFORE.LG MONITOR, 1024 RAM, DUEL CORE PROCESSOR, PENTIUM-4. NOW I WANT TO EXCHANGE THIS AND WANT TO BUY A LAPTOP. PLEASE TELL ME HOW MUCH MONEY SHALL BE LESS FOR MY COMPUTER IF EXCHANGE IS OFFERED BY YOU.

my acer laptop key board is not working pls call me on this no. [protected]

i had bought an acer aspire4710z before 5 months.
from very beginning power key is needed to turn off computer.
so please suggest me what o do?

my acer laptop key board ( 9, 0 )is not working pls call me on this no. [protected]

my acer laptop i got feed up i have got he laptop before six months now two keys r not working (/ ; ) these r the two keys which is not working so please say me what to do were is the service center for this please say me [protected]

We have purchased a laptop of Acer 3 years back .Now up/down key buttons are non operating .Pls.suggest where to go for repair.


Rakseh Bhatnagar
Bpl technovision Pvt
Bhopal- 11 (M.P)
[protected]

My Aspire laptopn had its 'B' key comming out. I went to Acer service center and they put the blame on me. Is this how Acer makes money. Please report the same if any one has same problem.

I don't think ACER should act like this. They should attend to the genuine complaints

key board not functioning

Acer Laptop — key functioning

I purchase acer laptop from your retail.it has problem that its operating system is 64bit insted of 32bit.thats why most of my softwares not working.at the time of purchase no one told me about that.so it is not usable to me.what can I do.
Please tell me,also give me the address of it authorised service center in vashi.
please do the needful.
thanks,
NAMDEV
[protected]

I had purchase acer laptop Model-aspire3684NWXCI Dt-20/08/07
at Ahemadnagar(Maharastra) from Yash computure.now DVD ROM
does not working last one month.

i have braught an acer laptop 4720 from Acer Mall (Vele peripheral) one month back every day some problon will be there. Now i am not able to shut down, they have taken my laptop for service two days back and i have not receive the same.

my frends at the club has same problen. i hink you beter chech this before buying acer laptops.

Sir,

Surely, I am also sailing in the same boat, I have filed a Consumer Dispute in Mumbai. You too should persue the same. Its Consumer friendly, Quick & economical also.

U M PRABHU.
[protected]

Sir,

U should visit this site : click here: http://www.channeltimes.com/India/News/Acer_India_Forays_into_Retailing/[protect...⇄

my acer key board is not working pls call me on this no. [protected]

Mr. Khalid,

I too have a similar type of acer aspire laptop that, does have a physical Bluetooth(BT) button.
But it does not work. Some models have inbulit BT option and some dont. I asked about this before buying the laptop.

Well, I would never worry about this. Becuase the inbuilt BT u want, will obviously work with Win XP(assuming). Let me tell u the inbuilt option of BT connectivity in XP SUCKS, u have to manually push files to transfer to BT device from XP and worst thing is that, user can send only 1 files at a time.
YES! 1 AT A TIME.

Its better to buy a USB BT dongle from NPlace install the software with it. Commonly IVT Bluesoil comes with most BT dongles. Its very user friendly n simple. It would cost anywhere from Rs. 150 - 300.

Try it, it'll make BT conectivty an ease for you.

i'm purchase the acer laptop before 6 month
in this laptop lan card is not working

boss i have purchased acer 4710z laptop from janakpuri outlet. First i got problem while shutting down the windows.
and second problem occurs when insert a dvd/cd in DVD drive.
it read sometimes and sometimes its power doesnt shows.
i am a working guy..i have to visit to customer but due to this bloody i have to take lots of tension while burn the documents...and i visited to janakpuri district centre service centre...they were behaving like the .. according to them this is a hardware problem and i have done this thing...means they dont want to solve my problem and were showing their frustation to me. Means they didn't want to do the needfull to me...I am sorry to say it but acer can't make the life easy but it can make your life puzzled and painful...

I have just purchase a new ACER Laptop Aspire 4720Z... The notebook worked fine for a month, then .the DVD Drive stopped working. A week later the battery showed signs of getting discharged immediately. Took the notebook to the service center in Andheri (Mumbai) where they replaced the DVD Writer. For the battery I was told I have to download some applications and then the battery would work fine. It's been 3 weeks already I have downloaded the application, but the problem still persists. When i contacted the helpline number, they said, someone will get back to me in a week's time. It's more than than 2 weeks now and there is no sign of that phone call.

The service centre says they cannot touch the laptop until they get instructions from the service center.

Now being a customer, I would like to know... HOW MUCH TIME DOES IT TAKE TO SOLVE A COMPLAINT. If this is the pace at which Acer is operating, I am sure you will go down in history for the slowest customer support provider... !!

Three cheers Acer... still waiting for a reply,

Craig Fernandes
CEO / Dreamhome Relocation's, Mumbai
Mob: [protected]

hi,
I am using acer 4730z (aspire), the sales person told it is perfectly compatible with linux, But this big bull is not ready to install linux in it .customer support for it is rubbish.

akhil

this is the worst ever product i have ever come across. and i do not really know what is the need for linux operating system ahead of the windows.

I'v purchased acer aspire 4730Z which have built-in bluetooth but at the time of installation o[censored]tility sortware it shows "NO bluetooth device connected" and later when i press the bluetooth key from keyboard it says" No device detected", can anyone give me the solution?

Hi my name is Parag.I'm an Engg student plus an Animator.I own an assembled desktop and Acer aspire 4520 Laptop.My desktop workstation which i've been using for last 4 years never had a single piece of problem n still working good... But since i bought this Piece of S*** Acer 4520 laptop ...the problems regarding da laptop r unstoppable!!! After purchasing laptop it worked fine for good [censored] 2 weeks!!! after that my laptop had DISPLAY PROBLEM!! It was like i always needed to tilt down the laptop display in almost 20 degrees from keyboard to see the display on!!! I took it to Service center.THey took 20 DAYS to repair it!!! After this wen i brought my laptop back from the service center !!! not long !!!just a day after i've got my display repaired i had another problemS!!! My laptop battery never charged, Speakers never worked, card reader stopped working!!! The customer care guy told me the battery problem can resolved in few minutes, about card reader he told me that i dont have a good Antivirus Program, he only assured me of replacing the speakers!!! HEY PEOPLE GET RID OF THIS ACER SH** !!! IT WILL GIVE ONLY PROBLEMS PROBLEM N PROBLEMS!!!ACER LAPTOPS R FAILED TO SATISFY THE CUSTOMERS!!! MY FRIENDS ALSO HAD THE SAME [censored] PROBLEMS!!! YOU CAN DO ONE & ONLY GOOD THING WITH UR ACER LAPTOP !!! DUMP IT !!!

I am very much agree with the above complaint. The worst laptop are Acer only and no other can be as bda as Acer.

I appeal to all who are thinkng to buy Laptop or Desktop, do not even think of buying either Acer Desktop or Acer Laptop...
My acer Aspire 5630 got some problem And even service station guys not able to resolve it. From one trustworthy service station I got information that Acer has withdrawn this series because of Motherboard problem and unfortunately my laptop has same problem.


Thank you

Vishal
[protected]

Just bought acer 4730z a month ago, as of now im not seeing any problem with, quite satisfied. I upgraded it to 4 gig memory. I find it very fast, work well with Vista, but I downgraded it to XP since i dont have a licence copy of vista and it will expire after 30days. Now im using XP. I find the specs are good, Bluetooth working well, Wifi, no problem so far, Ive already formatted the HDD i think 5 times, coz im experimenting on Different windows OS like vista, vista black edition, and Windows 7. worked well on all OS. Find the keyboard classy and soft to touch. I red lot of forum about bad things about Acer, but so far im not seeing any problem with mine though.

Dear Sir,

I had purchased Acer Notebook Model No. -4720z (S/N - AL 80C0077430CA2A2500) from M/S Microsys Computer, Hari Niwas Complex, Patna, dealer of your company on 07.12.2007. The performance of the aforsaid laptop was satisfying, but a serious trubble shooted out on August 2008. The basic problem of the laptop was of the display which regularly blurred and my work use to be hampered. On contacting the microsys computer Patna, i informed them about the problem and taking it easily Mr. Sumit promised me to get the laptop down to patna and he would see in to the matter but after submmiting the laptop to him he kept the laptop with him for about three month and convinced me that the laptop had been repaired and it could be used without any hinderence. The efferts of Mr. Sumit was in vein and my laptop remained in the same condition. Later on I filed A Case Id No.[protected] dated 03.12.2008 regarding the spoilt laptop which was on the warranty provided by the company.
The lapto is still at Microsys Computer, Hari Niwas Complex, Patna and they have not delivered the serviced laptop to me and they are demanding additional charges which I am not going to pay. Insted I shall be knocking the doors of consumer forum if the laptop is not given to me in working condition within 15 days.
I hope you look in to the metter immediately before I take a leagel step against the dealer M/S Microsys Computers Patna.

Sunit Kumar
[protected]

i have acer 4250 first of all my problem is bluetooth the bluetooth of laptop not working.. and the secound and big issue is antivirus my laptop antivirus is expired now antivirus mcafee need to purchase and invest more $80 for liesence this is not good :((

I HAVE PURCHASED 2 ACER LAPTOP MODEL NO 4730Z ON THE SAME DAY, "ONE IN THE NAME OF INDIVIDUAL AND OTHER IN THE NAME OFFICE" DURING THE SPECIAL FESTIVE OFFER -1 AND APPLIED FOR THE CLAIM I GOT THE CONFIRMATION MAIL ABOUT THE ONE GIFT BUT NOT ABOUT THE OTHER. ON ASKING FOR THE OTHER THEY ARE JUST IGNORING THE CALL AND NOT REPLYING ME SATISFACTORILY. I JUST WANT TO MAKE THEM AWARE ABOUT THE COMPLAINT AND I DONT KNOW WHERE I HAVE TO COMPLAIN. IF ANYONE OF YOU KNOW PLEASE TELL ME WHERE.

hii

dear sir i m using ur product acer 4930z notebook ... sound is not working in my notebook..
bcoz. i have no sound driver

hello i have a laptop acer aspire 4710z Sr.no.lxahv0c0117280d8f0200 ok i have display problem with this device i can buy from fasttrack computing nego opp green nursey pakhowal road Ldh. ph.no.[protected]-[protected] date 14/10/2007.i can repair two times but my problem is not solve so please tell me what can i do now so please solv my problem early.my cell no is-[protected].if you call me i tell you all the details ok.

Acer — Wants Refund or Replacement

This is My second Acer laptop I bought . Now i Feel I had done a big mistake buying it.The First laptop had issue in first week . I was patient, taken the computer to service center, got the motherboard replaced .Few weeks after the second laptop i had bought also dead . The laptops are not even 2 months old. Both are dead. I was so patient that i took the second laptop also to service center . they replaced the motherboard. I was happy as the computer was fixed. But that didnt last long. 3 days after the motherboard was replaced the computer dead again. I called the tech support Spoke to a lady . explained everything. The call got disconnected. Fine . I called again..spoke to a tech, again explained about the case. I am really disappointed by the computer. I only want the refund for the computer. I asked about the refund, the tech doesn't understand anything, I asked for a manager. He said he don't have any manager. At last he said he will check for the manager..came back on line said he wont be able to connect to manager & then disconnected the line.Called again spoke with tech . I lost all faith in your computer. The Worst service i in my Life. I want the refund for the computer or give me a new computer. I wont accept anything Less than that. Its period.Your computer is a piece of crap. I am also complaining about the worst service got from your Company in consumer complaint Forum. I will go all the way i can to inform about this to all .You are going to lose your customer if this is the service which is going to give for the customer. This would be the last acer of mine & I will also make sure Every one i know also doesn't buy your computer.

i have bought acer laptop 4730z, withing one month, the monitor's side is rubbing with keyboard side, the mouse button is dislocated, bent downward and most of all, i have been trying to register my complaint on-line (bsnl toll free), the number is not working for the last few days, other number have disconnection problem due to that i am unable to register my complaint (trying since monday 7 days before now)
very very cheap service and i am surprised to see the poor quality of the laptop

hemant
ludhiana

acer aspire4520 — laptop having lots of problems just after the expiry of the warranty

i have purchased this laptop (aspire 4520) in nov 2007 and had a warranty upto nov 2008. just one month after the warranty expiry the laptop started giving problems. its dvd player stopped working and freqquently its sound used to go off.
now the condition of laptop had deteriorated further and laptop gets switched off automatically and does not switch on. this clearly shows the spurious spare parts used by your company. now the warranty has expired and outside the repair cost is very very high.
this not only gives a bad name to your company but also i feel tht i have been cheated. i request if something can be done from your end so tht my laptop gets some technical support from you.

thanking you,

captain madhav dubey

Acer Aspire 5738Z Portable — Product quality and Service Issues

I bought this laptop 5 months ago for business purposes. i needed a portable as i am required to give presentations to clients everyday. i noticed that the up and down arrow keys were hard right from day 1 but couldn't take the time out to visit the acer service center. Now only 4 months later the battery died suddenly and the keypad despite regular upkeep is causing problems. i gave the laptop to the service center on the 5th of november. they kept it for a day and returned it saying that the battery and keyboard would be replaced within a weeks time. it's been a month since then. my work has suffered a lot and they are not even close to resolving the problem. i esclated the issue to Ms. Sonia at the acer corporate office in delhi and asked for a refund or a replacement as per the manufacturers guaranty, and lo behold they are now saying that the battery has arrived but still no news of the keypad. As a consumer i thought our law and constitution afford us some protection at least however this doesn't seem to be the case here. Not to mention the no. of times i had to call them and the amount of trouble and loss i had to incur just because i trusted the company and the product. i was about to get a hike in my salary due to the business i had done in the recent past but ever since the laptop battery went dead the business went slack and i lost it. I am glad that i still have my job. I want a refund or atleast a replacement as i dont trust this machine no more..

acer aspire 5738z — the monitor's display is not working

i had bought a acer laptop 5738z from galaxy infotech,narayan market,14 P.L sharma road meerut on 02 september 09 which is not working properly since i bought it . i had called the customer care of acer which is not responding me.
plese do the desire action on behalf of my complaint

I've purchased acer aspire 4730Z which have built-in bluetooth but when I press the bluetooth button it shows "NO bluetooth device"..then what the button for??

my acer pc no. 5738 battery is showing 100% charging but not working properly .

Acer Laptop — BAD SERVICE AND CHEATING

Hi

A computer service and whole sale showroom FIRST IT SOLUTIONS near medical trust hospital.They are selling defective laptops..wen i took the laptop for repair...they kept the same thing there for nearly one month and purposefully expired the warranty period and after repair they charged me a amount of 4000 and 500 w



donT buy from them

YES "first IT SOLUTIONS ARE BAD "

dude just buy a Rs 200 bluetooth dongle (it is a usb pen drive like device) plug it into any computer and that computer becomes bluetooth enabled

[protected]@gmail.com

Acer Aspire One Series-Notebook — No Display

Hi Sir/Madam,

I have given my Acer Notebook 7-8 times in last two months at your Lajpat Nagar Service Center for same problem i.e.No Display, but everytime they told me that this will not happen again.I am very annoyed and in very pathetic situation that I have choosen Acer.They are not able to resolve my same problem.My Complaint No.is 16461 and Ref No. is[protected]
Serial No:LUSAL0B[protected]E21601
Date of Purchase:07/04/2010

SACHIN MIDHA
[protected]

Hi,

I am krishnakant. I purchased Acer 4250 laptop in 2008. In first year only DVD ROM was replaced. In second year speaker failed and there was no sound. Also battery died. In third year (2011), motherboard failed. They are asking Rs. 12000 for repairing it, which I can't afford after spending 27000 on purchase. My suggestion is never go for Acer laptop else one day in next year you will regret for it.
The Acer laptops are useless and of worst in quality. Don't go for their price tags.

- Krishnakant

Acer — not working

no light turn on when i turn my laptop the adapter is perfect and the laptop does not work without battery.what can be thye problen

Acer — Faulty DVD Drives

This is in regards to the problem that I have been facing with my DVD drive on my Aspire 3000 machine.
I had the original drive replaced a year after I bought my laptop from Acer as it didn’t read CD’s or DVD’s anymore. However now 18 months later the new drive too isn’t working and it is really a serious problem if DVD drives that Acer is installing can’t even be used for 2 years at a stretch especially when your warranty is only for 12 months on replacements.
Please let me know how I can go about getting this sorted out as this problem with the DVD drive is the main reason that I may not be able to ever buyer Acer products in the future.

Acer — acer original softwares not working.

sir,
i have a acer aspire 7720...
there is a software named empowering technology...
which controls sound, net management and many more..
due to a virus, ..it is no more functioning...
i dont have the cd...
from where can i download it...
pllzzzzz help...

sir
i hv (acer 4715z ) wn i ws purchez it i got 2 cd bt now i lost it if i want it again tn wt sud i do ?

tel me the nearest servic center in chhindwara m.p. if i got sm problm . i purchesd it from mumbai but now i m in chhindwara m.p.
now also my leptop iz in warrenty period,

Acer — acer cheater

Me and my friend brought 2 acer laptops before one year.one month after the warranty period, both laptop's motherboards became unservicable.acer care said it is not good to change the motherboard and it is better to buy a new one.they have decided a price for the old one Rs.5000.how it is? is it a cheating or not?

Acer — Windows XP CD

Every company provides a genuine operating system cd but i was not provided any cd by the company authorize dealer which is situated at Central Market Lajpat Nagar? What can i do now?

Acer — poor servicing and response

Laptop model number- 4720z
s.no- LXAL80C[protected]
PURCHASING DATE-05 JULY, 2008
IN A VERY LITTLE SPAN OF TIME THREE TIMES SPEAKER HAS BEEN REPLACED, FIRST TIME IT TAKE ABOUT A MONTH TO REPLACE, AND SECOND TIME IT WAS REPLACEDCORRECTLY, NOW A CHARGER IS NOT WORKING.I HAD REGISTERED A CASE REGARDING THIS ON THAT TIME THEY SAID IT WILL REPLACED ON THE SPOT WHEN U VISIT SERVICE CENTRE.BUT WHEN I GO TO SERVICE CENTRE THEY SAID U WILL COME AFTER 3 OR 4 DAYS OR SEND ANYONE TO GET THAT BUT WHEN I SEND MY FRIEND WITH THE LAPTOP BILL AND THE CHARGER RECEIVING BOUCHER THEY DOESNOT GIVE CHARGER TO THEM AND SAID IT WILL GIVE ONLY TO THE OWNER OF LAPTOP.ON THAT TIME HE HAS ALL DETAILS REGARDING THE LAPTOP.IN THE PURCHASING TIME THEY SAID NO NEED TO TAKE TENSION ABOUT SERVICING.BUT NOW THEN ARE NOT ATTENDING POLITLY, THEY JUST DOING FORMALITY.THE WAY OF TALKING I S NOT GOOD.I AM A STUDEND DOING B.TECH .I HAVE NO EXTRA TIME TO VISIT SERVICE CENTRE TOO MANY TIMES.I AM SAYING ABOUT SERVICE CENTRE"RELIGARE TECHNOVA IT SERVICES LTD." SITUATED IN LUDHIANA WHOSE ADDRESS IS "13, THE MALL, LUDHIANA" AND CONTACT NUMBER IS"O[protected], 6531319".I WANT A QUICK ACTION AGAINST THIS.I SHALL BE VERY THANKFUL TO U FOR THIS KIND ACT.

Acer — Poor Quality materials are used as accessories

I bought a brand new Laptop from a Acer Showroom in Jayanagar Bangalore, though my friends suggested me to go for HP, Dell and other brands I chose Acer thinking that it has branches all over and for any servicing it will be comfortable.

I was wrong about my opinions, the company had given me one year Warranty, soon after 12 months the 13th month my DVD ROM stopped detecting any CD's that I put in to it. After a month I had a Serious problem where the metal support which is provided inside the body as a rim broke internally. When i approached the service center for the repair they are asking me to pay RS 15, 000 towards the repair charges.

I asked them to keep the system and pay me the money back they asked the laptop for 7000Rs. There was not proper hospitality in the service center and very rude when you ask for any compensation as long as you are ready to pay they will be happy to serve you.

I have paid RS 45, 000 towards the laptop. I am really pissed off with this laptop and I am not in a position to buy a new one or spend any thing more on this sick laptop.

Acer — submitting complaint

i have an ACER lap..i was working with it for the past 1 year..recently my lap got into some problem because of which i cant get into the system..it displays boot sector error and it prompts me that this error is because of the software which is installed recently..but i haven't installed any of such kind..what am i to do..assist me..

I bought a brand new Laptop from the Acer's auth.Dealer in mumbai, though my friends suggested me to go for HP, Dell and other brands I chose Acer thinking that it has branches all over and for any servicing it will be comfortable.

I was wrong about my opinions, the company has given me one year warrenty.
from the first day when i started to use the laptop white disply appear on display lcd screen.

I went to their service centre at andheri(east) and they repair for the same but after 3 days the same problem started again,
i took the laptop again the service centre on 5.05.09. and they told me that they will replace the part part but till date they didn't replace that part i called at service centre but they told me that the part not yet come.
I have paid RS 35, 000 towards the laptop. I am really pissed off with this laptop and I am not in a position to buy a new one or spend any thing more on this sick laptop

Wow such a ridiculous service by acer in the Czech Republic. I have 4270 which it should be good notebook price for this notebook is 1500 $ which is not cheap. After 2 years and 3 days this mean after warranty with 3 days computer start to be stupid. Not working well. As usual I contact the service and first question is are you in warranty period or not I said I'm not so they told me I have to call for the normal line not toll-free I asked for the number, when I tried to call answer was this number is not exist. I went back to the lady and I said Please please do something, finally she accepted my request. First wave after 10 days the notebook is back. They said HD+optical device coast was 320 $ and the cover for the HD wasn't well closed. Windows with different language than it was even if I'm it expert as we expect Acer service I should know what is inside.2 Days and I return the notebook to be fixed. This time was fast only 4 days. Seems fine, another 2 days and the same problem this was since 10-04-09 until now the problem it's not fixed yet. During this period I have to check from time to time and with each phone call they said we are waiting for spare pare and we don't know when it will come. One of the nice guys there talked to me that they fixed badly and I can write request to return for me money back. Smart guys there they said after I wrote to the CEO of the acer company they are able to give me what I had paid for the service and immediately I will have my notebook not repaired or I have to shut up and wait. I wrote too many complaints but nobody acts positively. So I don't recommend to any smart person to even think to buy Acer for all above reasons. Just make sure of the brand No acer any more even if it will be for free. I hope one of those who take care of this company to read this and takes owner ship to react effectively on my concerning

Acer's Aspire One — Very poor service and no irresponsibility showing by the company.

Dear Concerned Persons.

I have purchesed desktop machine from Croma, Gurgaon Ansal Plaza, G-Block, Palam Vihar, Gurgaon, Haryana. Serial number is:- LUS570B1809080B5AB1601, Model Number is :- Aspire One D150-0BK.the case-id given by the Acer Company is :[protected] I have submitted my laptop to the ACER'S Authourised service centre PERFECT SERVICES at Laxmi Nagar on 9th June 2009 on tuesday. They had told me that the Mother Board is Faulty and need to be change. They had told me that they will order for the motherboard next day. And my laptop will be repaired in 3-4 days. But today it has been completed 10 days but my laptop is not repaired and infact the motherboard is not reached at service centre. When i have trace out the status from the service centre they are saying that we are helpless and we can't say about status. After that i have follwed the acer company then they are also saying that they can not halp me. My company is going to fire me. I and my company is very unsatisfied for the very very poor service giving by the ace company. So please check my laptop's status immediately and please reply my back. My conatct number is [protected].

If nobody will take an action on my complaint then i m also going to follow the procedure of CONSUMER COURT Tommorow, and also will publish my complaint as article in the media, news paper etc., whatever i can do.


Thank You.

Sandeep Kumar
sandeep.[protected]@evolve-india.com
[protected]

Acer's aspire one series — very poor service and showing no responsibility by the company

Dear Concerned Persons.

I have purchesed desktop machine from Croma, Gurgaon Ansal Plaza, G-Block, Palam Vihar, Gurgaon, Haryana. Serial number is:- LUS570B1809080B5AB1601, Model Number is :- Aspire One D150-0BK.the case-id given by the Acer Company is :[protected] I have submitted my laptop to the ACER'S Authourised service centre PERFECT SERVICES at Laxmi Nagar on 9th June 2009 on tuesday. They had told me that the Mother Board is Faulty and need to be change. They had told me that they will order for the motherboard next day. And my laptop will be repaired in 3-4 days. But today it has been completed 10 days but my laptop is not repaired and infact the motherboard is not reached at service centre. When i have trace out the status from the service centre they are saying that we are helpless and we can't say about status. After that i have follwed the acer company then they are also saying that they can not halp me. My company is going to fire me. I and my company is very unsatisfied for the very very poor service giving by the ace company. So please check my laptop's status immediately and please reply my back. My conatct number is [protected].

If nobody will take an action on my complaint then i m also going to follow the procedure of CONSUMER COURT Tommorow, and also will publish my complaint as article in the media, news paper etc., whatever i can do.


Thank You.

Sandeep Kumar
sandeep.[protected]@evolve-india.com
[protected]

yes it is true that acer is giving very poor service. And i will also suggest that plz plz no body purchase the Acer's Laptop.

Thnak You.

What are the ways that we can file a case againt Acer and give the comapny a good lesson .Let them also understand that people are spending their hard and soul money the company is accountable as they are selling the poor qality of goods and making people fool, they should give back the money with penalty.please check and revert back.

Acer laptop aspire 4720z — Poor service - infact worst service

Customer service at call center as well as service center is worst. No one cares for consumer. They insult you too badly. Service center took 2 months to just check my problem. Took money from me to formatting but did not format my laptop. They misplaced my charger too. Engineers to manager all are liers. I will never purchase any acer product and never let others. Its my mission now. I have stopped 3 friends to purchase acer laptop yet and will try to increase this number.

pc tech — bad service

i am sudhi, in kerala, palakkad dt, mannarkkad, the french express corier in my town now last two month very very bad service their are now no people some time one person ( name Vishnu) come he had no response the good and no importance to do this bussiness may be it a time pass game for his. so urgent need attantion abouve the persone some time they open the goods he tell that he will checking the items for smugling sir it is very bad and his customer dealing is very bad pls cancell the licence or this french express couriro mannarkkad branch other wise it result will get the company...

my dvd rider is not properly working so i want to take action in warranty period .so i want information about in gwalior.

my dvd rider is not properly working.so i want to service of my laptop in gwalior in warranty period.

my dvd rider is not properly working.so i want to service of my acer laptop in gwalior region.

i hav purchased acer aspire 4736 but not able to use it s fingerprint censor as well as 2 of the 3 touchpad functions, tell me wat to do

I have problem in my adaptor and its not workin properly as well as it also affects the laptop which was ensured by the service center engineer . It was bought 31st jan 2009 and since it is in the warranty period
and therefore it should be replaced by a new one but I have been provided a used and a repaired adaptor in place of that and that also with 1.5amp as the adaptor I have is of 1.6 amp . On complaining neither they are taking any actions and also they behaved so disgust. I dont think that any one might be ready to buy if this behaviour remains with the customer and I would strictly complain to have some action on the engineers of "AFFORE SERVE SERVICE CENTER OF PATNA ", which is situated in exhibition road Patna.So, I would request you to take some severe and strict action against this rediculous activity as fast as possible.I want my adaptor tobe replaced by a new one.

Acer/Laptop — TOUCH PAD NOT WORKING

The laptop was purchased on 28 july,2009 and from the very next day it was observed that cursor is not working properly.On clicking the the particular file the file does not open most of the time .On asking the dealer to please resolve the problem dealer says to go to the service centre and on asking the service centre people there is no problem in the laptop but still the problem is there which has not been resolved yet.I would like to request you please resove the same at earliest.

Acer — my Laptop is totally dead

S/N : LXE900C[protected] is the laptop serial no.
I am ICFAI national college student
My laptap is totally not started many times i send the msg .they are not responding
kindly get back to my mobile no [protected] as soon as possible.

shruti service centre Hubli here plz inform them sir .


regards
Bhirendra Dhoni



Regards.

Nagesh...

Unmatched, atrocious service.


I sent in my 6 month old FX6800 Gateway computer for repair. It's been gone for over a month. It has not been returned to me yet. I called several times and pointed out to them that they had said it would take 5-10 days. Their line is that the guarantee does not explicitly state a "time limit" for repairs.

Folks, stay away from ACER/GATEWAY computers. It may look like a good deal - that is until you need servicing!

I, too, have a had a problem with Acer. During warranty it would not turn on. I sent it in (four times); each time it came back in the same condition it was in. Now I am told that the warranty has expired and it will cost me to send it back in. What a piece of trash, equaled only by their lack of service.

Acer — Poor quality of Laptops

I have one Acer Aspire 4720Z. In just one year it has toubled me so much that I would never suggest anyone to buy an Acer. Its battery is giving so much problem that I cac't use it without power on. It has 0 min battery back up time. Its DVD rom is not working and making so musch sound as if there is CD is inside the rom even when there is no CD is in. Some time its keyboard stop working or some time its touch pad stops working, you have remove and then reinsert the battery to get touch pad work.

Before I start I donot understand the aree, neutral or disagree selection. So i left it as it was.
My acer laptop keypad went bad. I letter "R" broke off and was lost, Later the letter "Z" stop working. I contact acer a month before the manufacture warranty expired. I have a two extended warranty that came with the purchase. Now they tell since the manufacture did not fix it letter R they cannot fix the letter Z until the R in fix. Now the manufacture warranty has expired a couple of month ago. Now I'm stuck with a laptop I brought a year ago that the some of the key letters does't work. No more Acer for me and I will spread the word to others donot but acer. By the I purchase this for ShopNbc online.
Lonnie

i have purchased acer laptop (5730) seven month ago. there is a regular problem of LCD (display in white horizental lines, sometime whitesh). i am giving my complains more then 3 times in CCare but i can't get any proper solution. tell me what to do.

To,
The Acer india (Pvt) Ltd.
Bangalore
SUB - The problem of my DVD ROM

sir,
This's the mail for you to conform that my DVD ROM isn't work any time while i perched my PC
in each of time its repare by your service centers.

last 4th of Nov i recive a letter by you. But whitch letter you attech with report. to conform me thet my DVD ROM work proper. Maybe only maximum 19 days your DVD ROM work properly. I'm very upsad for this problem that maximum months its can't work. So decided that i'll complant to consumer foram

Mr.Devbrath Acharaya told me many time now your PC work properly but it's not work tillnow. He got me the no. fo Mr Amrish he is also told me that i'll call you with in half an hour now at present he's not make a call 4 me.
I called Mr. Dev many time he don't recive my call any time if i call any other no he recived call & told me thet i'm out of delhi, i'm in meeting, i'm driveing, lunch time ya today is offoce off. allso that he is angry no me many time

Till now my case Id[protected] on 16 march2009,[protected] on 21 may 2009, 072209-7 on 22 july 2009 and today[protected] in these ids my PC's part change five time.
So tell me the how many month for perches my PC by your Company and in which time i'll repareing my DVD ROM In the time of Three Year ?

Acer — touchpad not working

I purchase a new acer aspire 5738z laptop on dec2,2009..and the touchpad is not working properly from the very first day.. i went to the service center in sec 44 chandigarh.. and it the worst service center that i have seen in my life.. they dont know how to talk to customer.. and they doesn't know about latest laptop features..

Acer — Acer

I bought my Acer Lap Top on August the 15th, 2009; and I am unable to upgrade to Windows7 as somebody seems to have used my Lap Top serial no to upgrade his operating system to Windows7. I had booked my lap for repairs right after the purchase as optical drive was faulty.
So I assume serial no of my machine is being misused by someone at the repair center. Request your assistance to help me fix this issue as I have to upgrade my operating system to windows 7 ASAP.

Customer’s Name : Mr. Anshul Bajpai
Serial no of the machine : LXPAR0X[protected]
Make & Model : Acer 5738Z
Contact No : [protected] & [protected]
Best Time to contact : Before Noon and any time on weekends.
Repair Case No : OL[protected]
Repair Center Address : New Tech Computers, B-23 Basement, Solaris 2, L&T Gate No 06, Saki Vihar Rd, Powai, Andheri- East

Acer Laptop — very poor service

the service provided by acer is the worst...i had to leave my laptop at digitech service station gurgaon for more then 3months for repair...they never give any feedback,no calls,no intimation...you will have to go20 times to get your problem rectified..not at all satisfactory service...

Acer — Problem in CPU

CPU is not working. When we plug and switch on, it sparks inside of CPU. Maybe its problem in SMPS coz current not shows in CPU.

a/p-bhend tal-madha, dist-solapur

6m omputer services — bad services

earlier there waz a prolem with the tap and battery and also water leakage .The guy came on time and repalced teh parts but next day the problem of leakage started again and again we put a complaint against it
some one came and slove the proble but it did nt goy completely slove again next day same problem of leakage problem had put a compalint on their toll free number as well as on the number of their tata which is alwaz not reachable.
but yet no one had come across to slove the proble now despite of having pureit in my company i cannot store water fro drinking in it.
i am sick an dtired of again and again calling tollfree and register compalint so today i finally though to put an ooffcial compliant where i can have records of it too
Please if you an come and slove the problem tell me orelse i will prefer to dump it as it is its like a watse here in my office

Acer — DLP PROJECTOR - NOT ABLE TO INSTAL

SIR,
DLP PROJECTOR P 1166 SULLIED BY YOU on 27/8/2009 UNDER [protected]@SCHOOL PLAN -
MODEL DSVO801 is unable to instal.

Madhusoodanan.k , HITC GHSS KOROM

machine model; DSVO801
M/C Sl.No. EYJ[protected]

CONTACT NO. [protected] OFFICE:[protected]
K.Madhusoodanan. (hitc),
GHSS KOROM
KOROM P.O
PAYYANUR Via,
KANNUR DIST , KERALA.
Pin 670307

Acer Laptop — Poor Service

Dear All,

I have given my Acer laptop for service dated on 22.12.09.and till date on 19.01.10 the laptop has not been considered and repaired, after a long discussion also the service engineer answers roughly and doesn't commit time to deliver the laptop. I would request you people not to go for Acer products as they are the worst after sales service providers.


regards
Rajesh A

I have an Acer laptop AS-4930 with S.No. LXAXB0C0058400F0611601. This is under warranty. The Laptop has some issue

1. Web cam is not working.

2. The bios batter is not working properly. This is not able to save the data.

3. One hinsis are making noise.

4. The battery backup is 20 to 25 minit.



For these issue I have complain and they generate a case ID the case id is ACER:OL:[protected].

The Technical person from Acer Customer center Pune tell me that this have problem in Main board. The order for new part and on last Saturday they have changed this part and tell me that your laptop is working ok you take it. I have received it but when I was working on it then the system not able to charge and not able to start. So I again call the technical person ( Shaker from Acer Customer center Pune) the tall me that submit the laptop, so I have again submit the laptop for 9 days.

They again order for new part and the case id for that is 11310-56. When I visit the service center for collecting the laptop, I found that the laptop has my previous board complains is romance same in my laptop. The fit old board and gives me wrong information that the part has been changed. And the web came also not working and the battery status I don’t know. The technical person gives me excuse that the part is repair. And I have changed the part. But the problem is still there. And if the same part require only repair so why the order for new part and if the received new part so why the fit old one.

This is not good thing sir.

I also want to renew my warranty period but if you period me service like this so how I trust on your organization. This is my last hope if you able to help me so please otherwise in my contact no one will buy any product of acer brand. And I also go in consumer cort because I am not able to to anything the behavior of the person which is working in the costumer care is not good I have not any other choice.

I have an Acer laptop AS-4930 with S.No. LXAXB0C0058400F0611601. This is under warranty. The Laptop has some issue

1. Web cam is not working.

2. The bios batter is not working properly. This is not able to save the data.

3. One hinsis are making noise.

4. The battery backup is 20 to 25 minit.



For these issue I have complain and they generate a case ID the case id is ACER:OL:[protected].

The Technical person from Acer Customer center Pune tell me that this have problem in Main board. The order for new part and on last Saturday they have changed this part and tell me that your laptop is working ok you take it. I have received it but when I was working on it then the system not able to charge and not able to start. So I again call the technical person ( Shaker from Acer Customer center Pune) the tall me that submit the laptop, so I have again submit the laptop for 9 days.

They again order for new part and the case id for that is 11310-56. When I visit the service center for collecting the laptop, I found that the laptop has my previous board complains is romance same in my laptop. The fit old board and gives me wrong information that the part has been changed. And the web came also not working and the battery status I don’t know. The technical person gives me excuse that the part is repair. And I have changed the part. But the problem is still there. And if the same part require only repair so why the order for new part and if the received new part so why the fit old one.

This is not good thing sir.

I also want to renew my warranty period but if you period me service like this so how I trust on your organization. This is my last hope if you able to help me so please otherwise in my contact no one will buy any product of acer brand. And I also go in consumer cort because I am not able to to anything the behavior of the person which is working in the costumer care is not good I have not any other choice.

Hellow every one

i buy a lap.. aspire 5837 now i got some problem, any one know about acer service center in South Delhi give me massage

Yep, I purchased a Acer Aspire Laptop (Win7HomePrem) back in Dec 09. When I blew the OS up, with a crappy utility (my fault), I then realized that the recovery disks were never recorded to DVD.

So, I figured, just go and buy the recovery disks. Well, I did, paying extra for 2-day shipping and when they were finally delivered and I attempted to perform the recover, I noted that it after disc 3 (of3) was finished, it prompted for a FORTH disk.

Well, I won't go into details here, but just suffice to say, I will NEVER buy another Acer laptop again! WEll, at least their lower end units, WITHOUT purchasing the extra warranty.

Acer sent me a second set, but refused to ship it expeditd or refund my 2day fees, when I asked for it. They have no way of taking care of customers. You get put over to India and have to get by their level/tier one techs that simply read off troubleshooting flow charts!

After THREE sets of discs, all of which were sets of 3 discs (besided the 2 system and language discs) and ALL PROMPT for a DISC 4!!! Nobody at acer would believe me!!! I had to finally convince them that it was NOT a hardware issue by installing a RETAIL copy of WIN7HomePrem and proving all was fine and that they needed to readdress the recover disc for my particular model of laptop!!

Well, longer story shortened, the lower right control key popped off and I couldn't get it back on... so that got them to finally issue a RMA!

IF I would have simpl

I am extremely disappointed with the customer care service provided by Acer Computers. I received my computer back today after its second visit to the repair centre. It would not start as there was no hard drive in it. The situation now is that myself and the technician at the local computer shop are 99% sure that the hard drive was in when it first went to be repaired now over a month ago.
Initially I bought the product from a reliable shop and within two months it started going into sleep mode. After this happened 3 times it did not start up at all. I took it back to the local shop where the technician informed me that it was a hard ware problem and so would have to be returned to the manufacturers. He transferred my information off my hard drive onto another computer. I watched him replace the hard drive and seal the unit up again. I can remember the situation very well.
I tried to return the computer to Acer in early January. DHL did not turn up on the first scheduled day and did not call to explain why. I rearranged the pick up and the computer arrived with you on 14th January. I was told it would probably take a week to resolve.
After two to two and half weeks, I emailed the customer service department. The email bounced. I tried again and after a week of not receiving a reply I tried to call. I have still not had a reply to my email.
The first time I called I was told Acer were waiting on spare parts and I should continue to wait. I called again a few days later and after getting fed up with the same phrases being read from a card I asked to speak to a manager who quickly decided that I shouldn't have been waiting for so long. He told me he would call me back within three days but when he did I was out and he did not leave a message on my machine.
I called again and was told that the computer would be back with me within 3 - 7 days. I asked why the manager had not called me back and it was it explained that he had. I left my mobile number this time and asked for the manager to call me back the next day - he did not.
The computer was returned from Acer last Thursday and still had the same problem. I called Acer again was told that nothing could be done other than send the computer back, the manager at the Indian call centre told me the same so I finally insisted on being put onto someone else. I spoke to Jo in Plymouth who seemed particularly disinterested in the situation. She suggested, if I was not happy with the computer, I should take it back to the shop I bought it from. She said she would send details of how to get it back to Acer, which she did, and details of how to complain, which she did not. I returned her email asking for the email address of where to complain - not realising it was the same email but she has still not replied.
I wrote my first letter of complaint and was told that I would hear from Melanie Knight in ‘about 10 days’. I have also asked to speak to Ms. Knight on the telephone but she is always too busy to speak with me.
As I have said above I now have the computer back but not working. I phoned Acer to ask what the problem might be and they could not help. I had to go to the local computer shop to be told that the hard drive was missing. I rang Acer again, and spoke to Jo again. She was again spoken to in a patronising manner. She claimed must have been taken out when I took it to have the hard drive copied because the machine could not be tested properly because the hard drive was missing. As I pointed out though if the machine had been tested properly on its first visit they would not have been able to test the machine and so either the hard drive was mislaid at their repair centre or it was not tested properly the first time it was with them. I was told that they did not need the hard drive to test it properly but that raises the question as to why they needed it the first time but not the first. Is the testing inconsistent? There was no note of the hard drive being missing the first time it was with them.
My most recent conversation was with Rick who stated that it was no longer their problem and they were no longer prepared to help with this matter. So I am left with a laptop and no hard drive. The local shop have scoured there place and there is no sign of the hard drive there.
I think you would agree that the overall level of service has been very poor, not just from one area of the Acer business. I have repeatedly asked for help as I run a small business and this has caused a lot of extra time, expense and stress.
I have had to wait in on four occasions now from 9 - 5 each time for collections or deliveries from DHL. This means I have to cancel teaching work and so lose money.
I have spent approximately 4 hours on the phone at different times which stops me getting on with paid work
I am struggling to do my work on a very old, slow computer which results in me spending more time on each piece of work and having to wait until 10 - 11 p.m. for this computer to be free for me to do my work.
I am always met with the same attitude that 'there is nothing you can do'. Well in my business that pathetic attitude does not hold water. There are things you could have done but chose not to. They could have arranged for a local company to supply me with a temporary computer, compensate for any inconvenience, replace the hard drive at no cost, or actually do what you say you will do in the first place.
Please advise as to whether you think you will be able to help me in this matter. Thank you for your time.
I look forward to your reply.



Louisa Bain

Acer/Laptop — laptop performance

my laptop .acer 5738 battery backup is very bad
it is less than 15 minutes & speed of processing is too low although it's ram is 3gb

Acer — slow process

sir/madam,

I am having ACER laptop,in that i installed informatica and cognos tools.
In that laptop there is kaspersky antivirus but not yet updated, so i installed symentec antivirus ,at that time the installation get stopped and the lap becomes very slow processing and its becomes hanging.

I am having project Review so please send solution sir/madam.


regarding,

A.Prem Kumar

Acer — Waste of money for purchase of acer laptop

I wants to inform you that i am totally dissatisfied with the service of the acer.The service they are providing is pathetic i had my laptop in warranty they have changed the mother board with in 6 month of purchase. Again I have faced faced problem the laptop. I send complient mail to acer service still I have not received any replay from their side. I have purchasing it from chennai. I have purchased my laptop from MODERN COMPUTER in chennai

Acer — Warrantee

Hi,
I have bought a Laptop (ASPIRE 5740) on April 16, 2010, and after that i had word with "PRAGYA" she told me that you have to pay 4400Rs for two years extended warantee. I had made a payment on April 28, 2010. After that every day i followup for the same but i have not recived any confirmation, everyday i callup customer care but i have not recived any resolutoins till now, Daily your customer care excutive commit a call back to be but no one call me. I told the same issue to Himanshu and when i again called up he was not picking my call.

This is Horrible services i have ever seen. I need the resolution and my warantee certificate ASAP

MY SERIAL NUMBER :- LXPM[protected]D62000

Acer — replacement of parts

Dear All,
I have Acer Laptop in warranty period, i have battery problem but company said that the battery is all right and ask no for replace so what is further step ?

Acer — wrongly charged by service centre without rectifying the problem and also creating new errors in the system

sir/madam

on10th may, 2010 i gave my acer laptop aspire 5920 at your authorised service centre located at chenoy trade centre, with a problem that the charging was not happening continously/ consistently, there was breakage in the power supply to the laptop.

at the time of submitting the laptop the system had gone dead. was promised delivery in one day but i got it back after three days.i was charged Rs. 5500/- on account of some motherboard fault which i paid without any hesitation.

there only on checking the system, the charging problem was ok when checked with their adapter, but i found the system operating system was giving some errors, the speakers were not working properly and the system was not getting shut down. when asked the incharge why all the problems she very promptly replied you format your system everything will be fine with a clear intention of putting the whole responsibility to me.

also my system was used to do some of their personal work, to be precise burning of a DVD with certain pictures and videos, which i checked only when i came back home. as advised i formatted my system and reloaded the drivers.
1. Still the problem of the speakers was not solved.
2. also noticed was that the body panel of the sysytem has been disturbed, it is not closing smoothly.
3. and the same charging problem still persists even after payment 05 5500/- .
4. certain drivers are not working properly after several attempts of installation like the LAN drivers.


with all these complains i called up the centre and informed the lady incharge there that i amstill having problems and as i am out of station for a 10 days, i would come back and show it to u. she again replied that they have just worked on the charging problem and not done anything else and asked me to reformat the system. anyhow on coming back to hyderabad ivisted the service centre again on 01st june 2010 and subsequently. but there no one is ready to agree that they dint sort out the problem and are now stating some new errors in the hardware and software.

all these problems were not there at any time before the system eas given to the service centre.

also numerous attempts to meet the head/ manager of the centre have goen waste.

i request you to kindly look into the matter requiring utmost urgent action and help me rectify the system back to normal functioning and see into the matter over unnecessary payment taken from me.


regards
Shantanu Singh
[protected]/ [protected]

Acer — computer

I am purchsed a desktop computer- 2 GB of Ram & 5 GB of Hard disk from IT park , Secunderabad.Ph: 65642830/66324880 in the name of Smt.k.HymavathI.

While i am installing Hp Printer software it gives trouble Please suggest where i need to service my computer


Please send information to

kvchoudary.[protected]@gmail.com

my acer monitor not work properly during the work it was automatically dead.

Acer — Monitor problem

I have purchased 3 nos. of Acer brand monitor and all under warranty till date.But all the 3 are in problem with the display,once we registered the complaint with Acer, their service personnel visited and claims that these are all physically damaged and not covers warranty.
Which is not a physical damage at all.Because the liquid is leaking inside the display and it is moving all the areas of the monitor, if it is damaged physically,it should be in one point only.Kindly help me in this regard.

We have supplied 5 laptops to a customer which is a non-profitable social organization. all the laptops having different type of issues like wifi not working drivers support for xp , adapter problem ,external monitor(projector) port not working etc. The call center is sheer waste. they repeat only what has been in their policy not bothered about the customer issues. it takes hours to get them online and you have to repeat your entire history several time since the call disconnects very often. Never going to buy acer products here after

Acer Laptop — extremely bad service

My acer laptop Aspire 4736 started giving me ample of problems .i stronly discourage everybody to boycott acer products as it is simply not worth having a problematic product. i have barely used it. i contacted the vashi service center to solve my problem of fixing the HDMI port . all they did was increase my blood pressure. after ample of calling and shouting and getting insulted at by the service people, i got my laptop back after a month. after a week my sound port started giving me problems and then subsequently my laptop stopped charging.i then contacted their andheri service center as the vashi one proved useless. they took the laptop kept it for another month . i tried calling and tried to follow up on the status of my product but they wouldn't answer the phone. finally after two months i got my laptop back only to see that the fix was temporary. the charger port has again stopped working and they have also damaged my screen. they have stretched this and now my warranty has also expired. i have tried contacting them but to no avail. please avoid acer itis the worst.!!!!

Ritchita Dias
(unfortunate acer product owner)

I have taken STEP warrantee for extended period of two more years and thus the same is valid til[protected]. under STEP part no. 5W.00567.020

Sir this lap top is giving me trouble, since beging.
First the battery of the lap top was replaced by your service center.
Second time charger was replaced .
Again third time the charger was replaced.
Now once again the Charger is not working, and i have been trying to contact your service centre toll free no [protected] here in MUMBAI-INDIA from last four days.
Every time your service centre personal had informed me that i will receive SMS very shortly and giving me the Serial No of my complain and the address of Service Center.
However after the lapse of four days so far I have not recd. the service log in reference no.
Today at last when I became angry with your personal who had attanded the call on the same toll free no. than only he he had given me ther complain no. which is as follows:[protected] dt. 21-9-10.
Sir now you can your-sel[censored]nderstand the delay taking place in providing this basic information.
Now How much time more your Acer MUMBAI office will take in replacing the said non-working lap-top charger.
Further please note that the speaker of this lap top is also not working properly.
Secondly battery back of time is now 10 min (that is only after a use of 2 and half year) and that too after one time replacement of Battery by your Service Centre.
It seems that some bad quality spares are being used by your Service Centre personal.
Please look in the matter and see that the proper service is given to Your Valued purchaser of LAP TOP here in INDIA.
Hope some action will be taken at your end.
with regards
Satish Kumar Bajaj.

Acer service @ India is not poor but worse, I gave a My machine on 9th Sep 2010 and till date 8th Oct has not been rectified. You may check the status on http://apn.acer.co.in/Rpt/CaseID_CustomerView1.aspx
my case id is[protected]. They are keeping the laptop for a month and still not rectfied.!
email to their custom cell at acer.[protected]@intarvo.com will have no response.
There support no[protected] will answer after 15 min, and again will not give proper reason.
DO NOT BUY ACER Atleast in INDIA, There After sales service is horrible beyaond Words.
For the welfare of Labtop buyers

OM.Gani
om.[protected]@yahoo.com

If I had seen this little earlier I would have been escaped by the right royal rape of ACER. I bought the ACER lap top which crashed, Machine is lying idle for more than a month in there service center. Third rated and shame less company they do not have any conscious and business scruples. They take end user for a comfortable ride.

i gave my acer 4753z aspire battery to service centre in guwahati.it has been more than 1 month but still then when i call up da service centre they always reply it will take sometimes.thank god it is not a motherboard, if it had been a motherboard it will take more than 5 years to replace.i hope and pray that 1 day the concerned authority will read my message and try to rectify their problem.

Acer — facing a thin pinkish line on left

i m piyush garg from haryana. i m facing a problem of a thin vertical pinkish lines on my 17' lcd acer screen. i face a lot of problem while accessing my pc. please replace my moniter with a new one as soon as possible. please run ur processing as soon as possible.my contact number is [protected] and the product code is AL 1702W b.

Hello All,
It was a big mistake of my life that i purchased a acer net book while there were lots of HP

net books available in the market.
I have getting issues with the screen, initially it was getting blurded only but when i went

to service center it got completely mess.
Service center guy David is saying that it is because of physical damage which is

unacceptable answer for me.
It means, i am paying for my mistake as i had purchased this buggy product.
Please if you can not provide good products then stop your production now, atleast other

people will not get in trouble.

And please do not write over the net that our support person will contact you if you will

send a message on below number.
[protected]
You contact person never called me.

Please send a person at my place and take this buggy product from me. I do not want this any

more.


Thanks,
Alok Nautiyal
[protected]

Acer — motherboard,memory,display,charger etc...

My dear friends,it is requested to you that never buy acer laop top or desk top.Price is lower than other laptops but complaint is more than other laptops.And also very poor customer care service.more about acer complaints please call me [protected].

sudheesh

Acer — malfunctioning

sir/madam,
i have given my laptop to repair in the service center two months before,but they did not repair my laptop properly still.they have extended the date and time again and again without any good responed.so please look after the problem as soon as early.





with regards..
Hitanjit

DVD RW — Very poor response

not reading & writing, given that for service on 18th dec 2010. Till data they are telling it will take another 10days. Poor response from the executive working there in LG service centre waller road. They are telling that
they have to get the spare from Korea. Rediculas reponse. I bought this DVD RW one month back only.
R.Raja
[protected]

Job No:RNA[protected] dated18/12/2010
LG service centre phone no :[protected]

very poor response

I bought acer aspire 4736Z laptop in june 2010 & it's adaptor ceased to work properly in august 2010. I registered complaint & submitted the adaptor to service centre in Karnal(Hannu Services). Since then there hasn't been any positive response from the service centre & they had not returned the adaptor to me. Moreover they had shown that I've received the adaptor. I want that some strict action should be taken against them.

From Kartik Kamboj: My case id is 081710/310, ...and against this case id, the service centre Hannu Services had shown that I've collected the adaptor from them, ...how can this be possible when I hadn't taken my adaptor back. This is absolutely fraud, ...& seriously speaking, ...I want to have strict action against them.

Acer — take more money

Respected Sir/Madam
i buy a laptop with cost of Rs.25300 but my friend take the same laptop with extra 2GB ram with cost of Rs 24500 and extra keypad and mouse. can i compliant on the shop owner for this reason to the consumer court .

Acer — hard disc problem in two systems

hard disc not working in two systems and smps problem in two systems and another one is not accepting keyboard when logged in deskdop.

i think your pc boot problem therefor you start pc and press del del...and go bios setting and cheking 1st boot and 2boot priority select boot change boot setting or your operating system is format and again install window xp or window 7 as you like





thanks

jhgjhgjhgjhgjhgjhgjhg

i am pankaj goswami, i have a acer aspire 4720z series laptop. it's snid is [protected]. could you please tell me about it's configuration and product code of every part including battery, motherboard, ram.hard disk, processor, and every other parts...as well as it's charger...thank you

ACER product is !

Acer — free offer not provided

i recently bought an acer laptop. along with it there was the offer of getting reebok shoes and casio calculator by paying 500 rs. when i called the acer customer care to know about the offer they said the offer has expired. though there was no offer period mentioned to me at the time of purchase.

goooooooood

i bought acer laptop 4741 dated 24 sept 2010, Now it has DVD detection problam now i want to replace it still my laptop warranty remains 7 days.

i mahesh dorge bought acer 4741 laptop 24 sep 2010 now it has DVD detection problem it not working properly still warranty remains 7 days i want replace it plz

Acer — Speaker

I had purchase a laptop on 25 August 2011 And I found one of my speaker is not working from very first day.
I register a complaint in acer customer care on 17 Sept 2011 to replace my laptop because it's a new laptop but they did not respond me. My complaint no is[protected].
In starting I did not realize I thought this is the actual voice of this laptop but on 17 Sept I was just checking the settings than I found the right speaker is not working.
So today in new laptop the one speaker is not working in future I don't no how much problem I will face in this laptop.

Kindly resolve this matter.

Regards,

Himanshu Madan
[protected]

acerlaptop — hardware service

sir,
my case id is[protected].
this case is registered on ghaziabad service center.
they told me that my case solved within 1 week but it is about to 1 and 1/2 month.
and i still not get this service.
kindly help me please.

vikas soni
aligarh.

mob no.-[protected]

Acer — Service Failure

I had booked a complain for acer keyboard not working on 1st of october. On 4th of october engineer came at my office because the product was in onsite warranty.
Engineer told me parts will come in 3 days and some one would come back and fix it.

today it is 14th of october and no one is reverting me back. i am calling acer office in andheri east from past 1 week . they every day say that engineer will come tommorow but no one comes back. I am highly not satisfied with the product and service.

Acer — left my laptop

dear sir/ mam
i have acer 5738 z laptop but now it is theft by some one n i cant find it will u help me to locate my laptop location by tracing.........
regards
deepak chourase

Acer — DISCREPENCIES

I want to comment on DY365 News of ASSAM. The rape incident that occured in Dispur College is TRUE.

my wife faced this one year back in railway plateform and i couldnot do anything as i am facing TRAUMA

my wife was raped at railway plateform

sorry

Acer — Motherboard Not supporting to printer

Sir/Madam;
I had purchased my Acer laptop from Singapore under serial number.LXRDG[protected]CEE32000 in May 2011.I faced a problem connecting to printer.
I had approached a service center in Ludhiana named Redington in Novelty Plaza, Ferozepur Road,they people say that we have only two service centers in India regarding international warranty support i.e in Delhi & Banglore.I had asked them to make register my complaint in Ludhiana itself but they say that we charge for your repair.Now suggest me is it justified.
Looking forward for your favorable reply.

Thanks
Saurabh Gupta
email: saurabh.[protected]@gmail.com

i am deepak soni, i have buy acer 4739z laptop. its mike is not working.i want yo replace my laptop. don't want to be repair.

Acer — partition drive missing

SIR,I had purchased ACER LAPTOP ON 15 -NOV 2011 ,THIS IS WORKING WELL UPTO 22-JUL -2012 ,AFTER THAT IT HAS SHOWING SOME PROBLEM ,THAT IS WHILE INSTALLED MY OS AT INITIALLY ,HARD DISK IS PARTIALITY TO C ,D & E DRIVES ,BUT ,THE THIRD ONE "E" DRIVE IS MISSING NOW AND IT'S NOT VISIBLE , WHAT I WILL DO PLEASE EXPLAIN ME

Acer — Warranty Support -POOR

Inward ID-44127 Case ID -367 . I have personally submited my smart phone to Acer Smart Phone Service Centre - after following relevent process . I awaiting for almost 30 days and continuous followup - i have not received any closure for this .

My e-mail ID is [protected]@yahoo.com

No responce for two days !!

i rakesh kumar verma want to complaint about the functioning of disk driver, so please register my complaint and repair it as quickly as possible

Acer — CPU

sir,

CPU not switch on , but Monitor is in working condition (Photo attached)

R Ravikumar
Tahsildar cum eGovernance coordinator,
Perambalur District,
[protected]@yahoo.co.in
[protected]@gmail.com
[protected]

Acer — CPU NOT WORKING

DEAR SIR,

RAMPACHODAVARAM MANDAL MPDO OFFICE, MGNREGS. ACER PROBLEM. CPU NOT WORKING.
SYSTEM SERIAL NO. AWC60GT811C02189283E.
MY CELL NO.[protected].

respected sir,
i am saminathan, i bought acer 5830T laptop on 10/13/12 at bangalore.now it has some problem .
1. batery storege not working,
2.disk driver any time ejected mode .
so, please register my compliant and repair as quickly
mobile no [protected]

Acer — advisory

i am using equity pandit cash service . in last two month their success ratio is 50 percent only while they are promising 80 or 90 percent. they never picked the phone after receiving your phone. i have last 02 month performance if any person want to see i will sent him and then ask him . i recommend never joined their service.

sw

We have purchased one acer mini Laptop from Panipat, Haryana. We found some problem in that piece. After that several time we went to your acer service centre Panipat. Everytime they kept the Laptop for 7-8 Days and then return to us that, now it is working OK. But everytime same problem arised again. At last they told us Laptop’s motherboard is having problem, we will change this. But next day they told us its motherboard is OK and they changed RAM only

We want to lodge a complaint regarding carelessness of the staff of service centre panipat.
We are facing very deep problem with our laptop. Now we become fed up with acer service staff. Your service centre staff in panipat is not cooperative.So please register my complaint and help us to resolve the problem……..

Neeraj Gaba

Hi ,
this is vineet gupta from daffodilsoftware ltd, gurgaon. I am totally unhappy from ur laptop. this is totally a new brand machine and starts giving problem. in the start it gives problem regarding battery backup. Now a new prob aries that it is not able to write any cd/dvd. evev ur customer care process is too long i am not able to understand if there are so many problems in ur system why u make this even in ur service center i have no contact no . from where i have to call . from which shop i take this that was a acer delear and he syas u have to go service centre and i have no contct no for service center plz help me

vineet gupta
[protected]

Hi ,
This is MIMLY DUTTA , i had bought my laptop of the model ACER 3684 - N W X C i bearing the serial no. LXAZLOCO337140D16L2500 from SIMONY SYSTEMS AND SOLUTIONS PVT LTD , GUWAHATI on 14.07.07. But at present i'm not staying at GUWAHATI as i'm studying at ORISSA. So provide me the solution to my problem and also the information about the nearest dealer or service centre as soon as possible. Now the problem is that on turning on the laptop , no files or icons and drives can be accessed and even a sound comes when we place it on a desk or plane surface , while if we slightly tilt it or bend it , the sound doesn't comes , so how long can one hold it in such posture and do any work . So please do provide some assitance at your earnest and as soon as possible. (Note that i'm staying in ORISSA and not at GUWAHATI).

I m very unhappy with service provide by acer it is very shame to ur company that any type of contact number is not available on any site also in an catlog book of acer. i m staying in mumbai then also i cant get any service center in mumbai from any where . In my laptop when i starting an window the total screen become white and flactuate and after that nothing seen in the computer . So provide me the solution to my problem and also the information about the nearest dealer or service centre as soon as possible .


Rakesh Pal
[protected]

Barrery problem
Battery No. BT[protected]DC2500

I have purchased an acer laptop from Vele Peripherals, 48/167, Sivananda Colony, Coimbatore. As on when they receive the cash from me they (acer) shouts back even on my first call nor turned up to see what is wrong with my computer. I dont know how they are going to survive in India. Maybe because they must have thaught they can fool all indians..

Recently I've purchased an ACER Aspire 4720 having Serial No. LXAMP0Y[protected].

After using the same for 2 days it was suddenly throwing a problem and regarding that I've logged a complain to ACER customer care vide complain ID[protected],RMA-D8611716. The first problem was that the system was constantly being hanged in each and every startup and it is to be restarted. But after restart it's again hanged. After that the problem is been solved by formatting the drive against the cost of my valuable documents. Then a second problem has occured again regarding the USB port malfunction and after complain they again provided me the same complain id and convinced me to chage the mother board. Now after changing the mothr board the Laptop is not getting started atall. So now I'm in a real fix that what to do with this kind of service quality and material what ACER is providing. Please help me regarding this.

I have problem in my Acer Laptop.The problem is that sometime LCD screen get off white and all application are working in background.when i have Hibernate or restart the laptop then it has came into its original state.

I had already checked it with the Acer Customer service center (chandigarh), and as per them thay have repair some LCD component.But now the problem is still remain the same and has not been resolved.So let me know the solution and kindly DO THE NEEDFUL AS SOON AS POSSIBLE.

Waiting for positive response.

I have a strange problem with my acer 5571. Sometimes after startup there is no sound from the headphones. No matter how many times I restart it after that the sound still does not come out of the headphones. I had my mainboard replaced for this reason during the warranty period. However a month after the replacement the problem has resurfaced. Now my warranty period has lapsed and acer service is not entertaining my requests.

my acer aspire 4710 bought 25082007 and with in 6 month the charger chord is not functioning due to frequent sparks from it.
pl replace or exchane for new,
my address is gr floor room @ indra hostel- mahe manipal karnatak.

sir,
i have bought new acer aspire 5920.i installed xp sp2 in it.with AVG antivirus in it. it works properly but when i shut down it it hangs up at "system is shutting down" but it doesnt shutdown. i mouse also hangs.and for shutdown i have to press the power button. Please solve this problem.

Regards,

Tarun kumar.

respected sir/madam
my system model is acer aspire 4710. i had bought the system just 10 months back. now the system is not working the error is showing when open

"we apologize the inconvenienve, but windows did not start sussesfully.a recent hardware or software might caused this"

then i tried to format my system with windows xp cd then also some error showing
"setup did not find any hard disk drives installed in your computer.
make sure any hard drives are powered on and properly connected to your computer,
and that any disk related hardware configuration is correct.this may involve
running a manufacturer-supplied diagonostic or setup programm "

my serial no is LXAHROCO18732011E6200
SNID: [protected]

MOBILE NO: [protected] 0R [protected]

pls give a solution to my problem

Hi all,
I have a acer laptop ASPIRE 4710, IT HAS A PROBLEM SOME TIME WHEN I START IT, IT BOOTS PROPERY BUT AFTER FEW SECONDS THE COMPLETE SCREEN TURNS IN TO WHITE COLOUR AND NO OFTION IS LEFT EXCEPT RESTART IT.DO ANY OF YOU KNOW THAT WHERE IS THE ACERSERVICE CENTER IN GURGAON SO THAT I CAN GET THIS PROBLEM RECTIFIED EASILY OTHERWISE I WILL HAVE TO GO TO DELHI.

acer laptop aspire 4315 — driver not working

my laptop driver is not working from the day i bought it i download its driver then to it is not working properly plz tell it to me how to correct it

hi
i am narendra pathak from bhopal ...i baught a leptop ACRE ASPIRE 4720Z ... MY LEPTOP`S SPEED IS VERY SLOW AND DO NOT READ DVD ...AND I CANT PLAY GAMES ON MY LEPTOPS
PLEASE HELP ME
NARENDRA PATHAK
[protected]

Dear Sir,
I have Aspire 4315 and i'm facing display problem. Can you please tell me the Servicing Centre in Guwahati-Assam?
Thank you.
Joseph

DEAR sir
i have a acer aspire 3610 laptop and its giving me problems by starting and restarting.please help me out.

i have bought acer 4710
s no:LXAHROCO1873806BOA2000
I have a strange problem that my dvd drive is not working properly, when i start my laptop it is not ejecting no blinking of lights, even in the device manager there is no dvd drive.please send a solution to my problem.

my phone number 0-[protected]

Hi all...

I am facing a problem here, my notebook, Acer Aspire 4720Z - cant here any sound when it plays Audio, Video nor System sound..It was from past 1 week. i was playing a song and half was i dont know wht it happens suddenly sounds stops ...What to do? I tried every thing .. and the thing is when i m searching a address or a service station of acer in mumbai, bloody the person says wrong no. then why the sites are giveing us wrong no.. cant think also.. I had come to this site and i m requesting u to send a mail and find a answere for that my id is [protected]@gmail.com...

Thanking You

Hemant

Hi all...

I am facing a problem here, my notebook, Acer Aspire 4720Z - cant here any sound when it plays Audio, Video nor System sound..It was from past 1 week. i was playing a song and half was i dont know wht it happens suddenly sounds stops ...What to do? I tried every thing .. and the thing is when i m searching a address or a service station of acer in mumbai, bloody the person says wrong no. then why the sites are giveing us wrong no.. cant think also.. I had come to this site and i m requesting u to send a mail and find a answere for that my id is [protected]@gmail.com...

Thanking You

Hemant
[protected]

1.regarding reduced battery backup
2.laptop is runing slow

sir,
1.i have bought new acer aspire 5920.i installed xp in it but when i shut down it, it hangs up at "system is shutting down" but it doesnt shutdown. Please solve this problem.

2.i tried to install linux somany time, but it is asking for some drivers.

please let me know where the customer care center near pune is available and i need to install linux urgently. please solve this issue as soon as possible.

please understand my problem

regards
narayana

I have problem in my Acer Laptop.The problem is that sometime LCD screen get off white and all application are working in background.when i have Hibernate or restart the laptop then it has came into its original state.

I had already checked it with the Acer Customer service center (bhubaneswar, orissa), and as per them thay have repair some LCD component.But now the problem is still remain the same and happen again & again.So let me know the solution and kindly DO THE NEEDFUL AS SOON AS POSSIBLE.

Waiting for positive response.

i have bought new acer aspire 5920AB 3GB Ram / 320 HDD .i installed xp sp2 in it.with Mcfree antivirus in it. it works properly but when i shut down it it hangs up at "system is shutting down" but it doesnt shutdown. i mouse also hangs.and for shutdown i have to press the power button. Please solve this problem urgently >>>>>>>>>>!!!

Regards,

Stephen
[protected]

Hi, I have Acer Aspitre[protected] laptop and I am trying to format it. I go to the command prompt and type formar C:, it keeps teeling me that this utility shouldbe runnung in elevated mode. What should I do. I always get a message telling me "Begining dump of memory", my laptop infected with a virous thats why I need to format it. Then I can put everything back to my laptop. I am not happy with the service. There is no telephone numbe rto assist me. Please tell me whats the best solution to get rid of the virous and how to format it?
Please I need help.

Company : ACER, Product : Laptop 5920 — Replacement Under Warranty

I bought a ACER Laptop 5920 (invoice no.4123 dated 26th May'08) from Acer's authorised dealer from Dehradun"Comp Care". It worked well 13 days and after that it's display went off.

I took the Laptop to ACER service center at Bareilly and after 3 days they told me that the problem is in "inverter port" and they have to import it from Bangalore. After 9 days they told me that " no no. the problem is in LCD." and now they have to import this part also which again may take SEVERAL days.

So overnight from Bareilly I brought the laptop their shop after the shopkeeper told me that the problem would be solved in 2-3 days but it did not happened.

Then they told me that it will be repaired by 20th June. Again I came all the way from Bareilly to Dehradun and they showed up and told me that now it will be OK by 24th but as usual it didn't happened.Then they told me that even we haven't received the part yet and delayed it further.

No proper response has been observed till now and they are not even picking up the Phone.

I HAVE TO REPAIR MY LAPTOP
PLEASE GIVE ME THE ACER LAPTOP SERVICE CENTER NUMBER AND ADDRESS
I HAVE TO REPAIR BATTERY PROBLEM HINGE PROBLEM DVD PROBLEM BLUTOOTH PROBLEM, WIFI PROBLEM RIGHT CLICK PROBLEM

aSHLESH
[protected]

How can i formate my Acer Leptop - 4720 ?

Regards
Jitesh

I have bought Acer aspire 5920 in june 2008, but only ater 3 months of purchase its adoptor (charger) is not working. It is in the warrenty period. But acer has not yet replaced the charger, even after 1 month of the complaint.
I belong to Bhubaneswar.
Mohit Soni

Acer- Aspire Laptop — Dealer ruining laptop

My laptop's DVD burner was not working. I took the same to High Tech Computers, Bandra, Mumbai, India. They asked me to keep the laptop for the day to fix the problem. I did the same for 4 continuous days. And at the end of it, they somehow, managed to ruin the laptop completely. It does not respond to any action currently, and shows up lines on startup. It is as good as unusable at this point in time.

Please assist on this ASAP.

Hi,
i have acer laptop aspiere 5583. i hav the problem with my touch pad its left click is not working
properly, sometimes it be always pressed and some time there r so many clicks with single press.
please help me to solve this problem.

I have just purchase a new ACER Laptop Aspire 4720Z... The notebook worked fine for a month, then .the DVD Drive stopped working. A week later the battery showed signs of getting discharged immediately. Took the notebook to the service center in Andheri (Mumbai) where they replaced the DVD Writer. For the battery I was told I have to download some applications and then the battery would work fine. It's been 3 weeks already I have downloaded the application, but the problem still persists. When i contacted the helpline number, they said, someone will get back to me in a week's time. It's more than than 2 weeks now and there is no sign of that phone call.

The service centre says they cannot touch the laptop until they get instructions from the service center.

Now being a customer, I would like to know... HOW MUCH TIME DOES IT TAKE TO SOLVE A COMPLAINT. If this is the pace at which Acer is operating, I am sure you will go down in history for the slowest customer support provider... !!

Three cheers Acer... still waiting for a reply,

Craig Fernandes
CEO / Dreamhome Relocation's, Mumbai
Mob: [protected]

I purchased an Acer ferrary a year ago and paid around $3000, last OS disc, so the laptop drive crashed once and I order a set of recovery discs from Acer, but they sent me Norton ghost image, instead of OS or an OEM disc.
the ghost image disc worked once but again had the same problem which laptop won't boot and complain about missing system 32 file which only can be find on original disc, I called them several times wasted my time and put lots of charges on my cellphone bill, even sent tones of email but didn't get any results, Acer technical support department really suck they even don't have enough knowledge about computers. they just playing game over and over.
Hope this company go to hell.

Sir,
I have purchased Acer Laptop 4 months back. Few days back when i was defragmenating the system suddenly my sound system /Audio disabled.Now i am unable to hear the sound from laptop.Pls resolve my problem.

Arun Devadiga

Hi,

i am purchased the acer laptop in last year, they got some problem..
laptop is working fine but suddenly come the blank screen..daily i got a this problem..

please solve this issue as soon as possible.

Laptop details:
S/n:LXAL40C[protected]
SNID:[protected]
mfg: K 071203, ASPIRE 4715Z 2A0512MI


thanks,

Prbhakaran K
Egrove systems Pvt Ltd

i 've aspire 4315 laptop. i missed my driver cd .so i need that. without installing my driver i cant hear any sound and all . so plz tell me where i 've to download this.

sir/madam,
i got acer aspire 5920.I bought it nearly 3 months ago, but my screen flinking or fluctuating like hell.Right now I am in armenia and there is no acer service centre available.So sir plz kindly concern my problem and help me out plz.
yours obidiently,
krishnendu Paul

acer aspire-4720z — problem in hard disk

i have bought new acer aspire 4720Z befor about five months, I am facing a problem here, my notebook, Acer Aspire 4720Z - problem is its hard disk is not working means laptop does not detect any hard ware and software.and i cant here any sound when it plays Audio, Video nor System sound..It was from past 1 week. I tried every thing .. and the thing is when i m searching a address or a service station of acer in meerut, answere for that my id is [protected]@yahoo.co.in

sir
i have bought new acer aspire 4720Z befor about five months, I am facing a problem here, my notebook, Acer Aspire 4720Z - problem is its hard disk is not working means laptop does not detect any hard ware and software.and i cant here any sound when it plays Audio, Video nor System sound..It was from past 1 week. I tried every thing .. and the thing is when i m searching a address or a service station of acer in meerut, answere for that my id is [protected]@yahoo.co.in

i have bought new acer aspire 4720Z befor about five months, I am facing a problem here, my notebook, Acer Aspire 4720Z - problem is its hard disk is not working means laptop does not detect any hard ware and software.and i cant here any sound when it plays Audio, Video nor System sound..It was from past 1 week. I tried every thing .. and the thing is when i m searching a address or a service station of acer in meerut, answere for that my id is [protected]@yahoo.co.in

I have an acer aspire 5920g with vista prem.
recently the screen has stopped working, i turn it on but i cannot see anything.
Any solutions please?
thanks.

dear sirs

i have purchased one acer laptop(ASPIRE 5735Z) in Qatar on 12/11/2008.I serched above said model in your website. When i was buying the laptop i did not get Driver CD now i need this hence i would request to sugest me to avial this CD as early as possible.I look forward your favourble replay .
Regards.
BRINCY DP

desktop icons and task bar are not coming. desktop is blank. plz solve the problem
my cell number--[protected]

windows hangs whike shutting down..
i have acer aspire 5920 series .
give me a solution for this

i gt an acer aspire laptop from jamshedpur, from an acer dealer on 19-06-07. the system was problem free for the first 8-10 months after which it started giving problems, notably battery backup and formatting.

i am a student currently based in vellore. last year my power button also started giving me a lot of problems. i had to hold it down for quite some time before the system starts. i went to a qualified acer service centre in vellore (fox plus computers as seen in the acer site). the people there were very rude, and made me run a kot of times before giving me my laptop back. and evn whn i got my laptop back, the button was still not working hw it used to. after a lot of argument and literally shouting, i was charged rs 500 for doing practically nothing on the laptop.

and the latest problem, my screen cracked, without falling once. i was playing a game on my system when i took a break for 10 minutes. when i resumed i saw my lcd scrren had cracked, which gradually spread.

i am not going to the fox plus somputers again because they dont know how to behave with customers. its ironical taht acer prides itself on delivering excellent customer care. i found it pointless to argue afetr a time. things had gone ugly with the service centre people shouting that i was accusing them of thieving and cheating the customers.

please help, i am in a predicament. i sent a mail to the acer people without any reply being sent.

ASPIRE 4720Z — System working very slow

My system is not working properly and running very slow. And also Windows have to currept by every two months an i am facing a lot of problems with my laptop.
So kindly halp me out as soon as possible.

Regards
Vivek Mishra
Gurgaon
[protected]

yet i am not receved a free externel hard disk of my laptop.
I was send the demand draft of Rs.549 on 27thDec.2008.
my model no is AS4930
Serial# :LXAXB0C[protected]A1601
Aproval Code :SFO1/CP00163/327



Vijander Singh
Durga enclave colonly Opp. Divya palace
barat ghar Subhash nagar, Badaun road
Bareilly(U.P. )-243001
[protected]

cpu(ser no-awp-07gd[protected]sa) processor fan not working and pc not booting.

i hv acer laptop, but i don`t know enter password setup, my computter s prob it, but its works bios file det, but i hv warranty, plz help me, i hv no time

i had bought acer laptop last year.now its some keys are not working properly there is some what hardware problm in it, please tell me what to do now asw soon as possible.

i had a laptop before six months now in the laptop two keys r not working properly my laptop is under service period please say me what to do very urgent

my laptop model is acer 5052 ... the service center guys says that there is a problem in the power on off device ... they replace that device at my first service...now the same problem again comes ... if the device is failure why you are not rectify the device model..you just replacing the same old model device and that too much cost... the peripherals are too cost... i am totally un happy with this model.

low sound output.
battery not giving proper backup.
problem with the cam.
poor service centers.

totally unhappy with acer laptop.

hi
i m facing problem relaed to lense of cd rom
i want to format my laptop aspire 5000
but due to weak lense i cant go to booting option also
xp set is remaining due to discharge of battery
so it cant go further it reqired some file path from xp cd
plz help me

4720z — improper working of scren in laptop

little bit movement in laptoop its scren becomes white than have to log off and log on two to three times for taking it normal scren...

Sir, i have acer travelmate 2420 and i forgot bios-password no one is able to break password please help me.

Dear Sir,
I Purchesed a laptop ASPIRE[protected]G16Mn) on Dec 2008, with the offer of Vodafone internet USB modum,
I Still not yet recived that modum,
Its Already 3 months happened...

Hi

I am trying to reach the acer complaint desk with the help of these numbers :[protected]
[protected]
[protected]
I couldn't find any response.

Would somebody like me to help me out with a correct number where i can launch a complaint .

Regards
dimbe

acer 4720z — getting hanged

hi i'm using acer 4720z for past one year.now i'm facing new problem like the system getting started normally and we can run any application, everything working fine but after 5 min its getting hanged ..even if i press ctrl+alt+del its not working.i cant able to shutdown the system .. i directly switched off the power.again if i start the system for first 5 min its working normally and again hanged..please provide me the solution???????????

Help me please... I experience it long, glad to see this forum so that I can tell you about my problem and maybe I have the same problem with others, this is all about my laptop.. Acer 4315, after few minutes in using it it becomes white, I can't see anything in the screen, no other way to do is to restart it, it loses all of my works.

help me please... send it to my email.. [protected]@rocketmail.com

hi,

My name is Ashish Agnihotri. My complaint concerning to my laptop acer aspire 4715z is that the lid of my laptop is not working properly. Sometimes it work properly but sometimes it doesn't. I want to repair my laptop but I dont know that where is the service centre of acer in Gurgaon. Please tell me the solution of this problem. Please tell me that where is the service centre of acer in Gurgaon.

Thanks.

Regards
AshishAgnihotri.
Gurgaon.