[Resolved]  Acer Laptop - Model: Extensa 5630 — Acer Extensa 5630

Hi All,

Firstly I am very new to this forum. But I found this site very informative and great help for consumers like us.

My issue is with Acer Laptop (Model: Acer Extensa 5630). Everyone should be bewaring because there's an Inbuilt Problem with this particular model. Service Center people accepted verbally but denied giving and written.

Problem is with LAN Port/ Motherboard/ Design (I am not sure about the exact problem). All the owners of "Acer Extensa 5630" please check your Laptop. Whenever your Audio is on (Music, Movie, TV, etc) and if you are trying to connect to Internet through LAN (As i haven't tried WLAN, am not sure if same problem occurs) you can hear the strange sound & Flickering in Monitor while LAN is trying to acquire IP. Same strange sound and Flickering happens when you plug-out the LAN OR simple if Internet is gone while Music is still on. It can also cause Hanging of your Laptop, as my system used to hang some time when used to some heavy/multiple program.

Actually I purchased "Acer Extensa 5630" Laptop on 3rd October 2009 and found above mention problem in that. I handed over laptop to service center on 11th November and after that they made my life complicated. In brief, no time frame to resolve the problem, no response of my phone calls (Not only from Service Center but also from Toll Free All India Service Center), no response of my mails, etc. etc... Once the service centre people accepted verbally the problem and said it common with this particular model and nothing to worry, when asked the same in written they denied it. They were simply not able to solve the problem.

As they have a tendency to give false promises and not responding to customer’s query. On 16th November they promised me solution by 18th November, which as usual never happened. I got frustrated and started running out of option so, on 19th November I mailed them and asked for the solution in another 24 hour and in this particular mail I mentioned it very clearly that if not I will left with no option but to go to consumer court but sadly they even didn’t bothered to respond to that mail (no phone calls, no email).

On 21st November the call center people (All India Helpline No) gave me another set of email id and promised for prompt reply, I believed them and forwarded them the email but sadly no response (no phone calls, no email).

Before going to consumer court i.e. on 24th November I thought let try to find the solution again, I called All India Helpline Number but there was no proper response.

So, finally on 25th November I decided enough is enough and filled the case in Consumer Court.

Case No.: 2768, Bangalore Urban, Consumer Forum.

Now after getting notice from Consumer Forum they started calling me and started saying they have the updated driver now, bring your Laptop we can resolve issue now.

Here, I am still not sure whether they have a real solution or not or this just another lie but after going through all these I do not wish to have their product at all. Please guide me as I have mention in my Prayer at Consumer Forum for refund of money, how to prove my point as I don’t want to hire a Lawyer for this case. In my appeal to consumer forum I have submitted a copy of those emails.

Please guide me.

Regards,
A Utkarsh