Acer Laptop Tm5730 — Acer sucks!!! | |
The complaint posted below in the month of may '09 reiterates makin me crazy... Is there any looking at it... Issue have been raised with the digitech sollutions gurgaon. Need my freakin laptop by tomorrow... Acer laptop Posted:[protected] by shekar send email Pathetic customer service I purchased a acer laptop a month ago... White line started appearing on lcd screen during the loading of operating system. When i contacted technical support found that its an hardware issue and a component has to replaced for rectification. As suggested gave my laptop for service on may 2nd to digital solutions acer's service center which is located in lajpat nagar. I was informed that it would not take more than 3-4 days for repair. When i called up on 4th, found that its still not rectified and would take 2 more days to recieve the component.. When i start following up on the day committed a female () answered the call and informed that i'll have to wait until lthe component arrives and the laptop gets repaired and they are not resp0nsible for that in a sarcastic way. I called up call center several times to complaint on the same and none of the agents () have not updated the conversation and i had to under go the problem explain procedure to every agent () that i interacted with about the issue. Till now there's absolutely no clue when acer () would give me my laptop from service. Service center: digital sollutions, lajpath nagar. If anyone from acer wants to address this issue contact me on number mentioned below Shekar: [protected]/ [protected] Was this information helpful? | |
 6 Comments | |
Comments
Acer Sucks...
Reply
i demand leptop in last five week (flood it ) but no recived in leptop
i contek yor project incharge biren panchal is not well respect me
and speek is i dont now yor leptop dilivery time why problems yor
dilivery i contect yor officer sels plese contect my mobyle no
[protected]
i contek yor project incharge biren panchal is not well respect me
and speek is i dont now yor leptop dilivery time why problems yor
dilivery i contect yor officer sels plese contect my mobyle no
[protected]
The Never Ending Story...
With regards to the issue mentioned above...
I got the LCD Replacement Done on 5th of October through Digitech Services Pvt Ltd. Since there was lock issue pending, the same was rectified on the subsequent day. Since then i dint use my Laptop.
Yesterday being 8th of October, am surprised that Laptop is behaving the same way it used to happen earlier. LCD goes white and screen flickers continously with Vertial Lines while i move the LCD while operating the machine.
Am surprised to see the kind of Diagnose that your service Center do despite of the problem re-occuring every time.
I neither would like to waste my time by interacting with you guyz again and again for the same problem which you guyz are not competent enough rectify the issue despite of highlighting it several times.
With reference to the Blog posted over the net, i had recieved couple of calls from other Acer Users seeking the resolution of the problem since they are using the similar model and experiencing the same issue.
Every time i've given this Laptop for repair, they've kept it Min. of 15 Days to return back the machine...
My Sincere request is to take this Laptop back and refund the Amount as i've completely lost complete hope on ACER...
Plz dont make an attempt to convince me.. since am totally PISSED OFF by ACER SERVICES...
Trust me i would never recommend people to buy this laptop ever again...
Awaiting for early Revert.
With regards to the issue mentioned above...
I got the LCD Replacement Done on 5th of October through Digitech Services Pvt Ltd. Since there was lock issue pending, the same was rectified on the subsequent day. Since then i dint use my Laptop.
Yesterday being 8th of October, am surprised that Laptop is behaving the same way it used to happen earlier. LCD goes white and screen flickers continously with Vertial Lines while i move the LCD while operating the machine.
Am surprised to see the kind of Diagnose that your service Center do despite of the problem re-occuring every time.
I neither would like to waste my time by interacting with you guyz again and again for the same problem which you guyz are not competent enough rectify the issue despite of highlighting it several times.
With reference to the Blog posted over the net, i had recieved couple of calls from other Acer Users seeking the resolution of the problem since they are using the similar model and experiencing the same issue.
Every time i've given this Laptop for repair, they've kept it Min. of 15 Days to return back the machine...
My Sincere request is to take this Laptop back and refund the Amount as i've completely lost complete hope on ACER...
Plz dont make an attempt to convince me.. since am totally PISSED OFF by ACER SERVICES...
Trust me i would never recommend people to buy this laptop ever again...
Awaiting for early Revert.
Disgusting Services by ACER...
Dear ALl,
This is to share my Personal Experience about that ACER's Customer Care, and and want to say that its services SUCKS all the consumers. It has been around a month that i purchased a new ACER ASPIRE 5738, and finding that it is not shipped with Vista X64 applications and drivers, complained about it.
Since then till now, i had tried complaining/ contacting you via all the means provided by you, but even this simple driver and application problem can not be solved by your support center...
i am sorry to say that a company that doesn't cares about its customers, and is so obsessed by its products (as can be seen from all your websites which talk only og the machines and not the human experience out of it), ACER is sure to be doomed.
I am saying this not only as an unfortunate buyer of your product, but as an MBA- MArketing, and as an avid technology user/ reviewer/ blogger.
best regards,
Mohit Sewak,
+[protected]
[protected]@sewak.in
Acer Aspire Registered Serial No. LXPF80C01193315FD32000
Dear ALl,
This is to share my Personal Experience about that ACER's Customer Care, and and want to say that its services SUCKS all the consumers. It has been around a month that i purchased a new ACER ASPIRE 5738, and finding that it is not shipped with Vista X64 applications and drivers, complained about it.
Since then till now, i had tried complaining/ contacting you via all the means provided by you, but even this simple driver and application problem can not be solved by your support center...
i am sorry to say that a company that doesn't cares about its customers, and is so obsessed by its products (as can be seen from all your websites which talk only og the machines and not the human experience out of it), ACER is sure to be doomed.
I am saying this not only as an unfortunate buyer of your product, but as an MBA- MArketing, and as an avid technology user/ reviewer/ blogger.
best regards,
Mohit Sewak,
+[protected]
[protected]@sewak.in
Acer Aspire Registered Serial No. LXPF80C01193315FD32000
Dear Sir,
This is to bring to you kind notice that I purchased one Acer Travel Mate 5730 Notebook for my daughter on 1st March 2009 vide invoice no VLC[protected] from VCL Infotech Pvt Ltd Janakpuri New Delhi 110 058.
My daughter has been facing problems with the screen since the day it has been purchased. I need a replacement to this effect. How can students work with disturbance. I have complained about it several times, but to no effect from your side.
Every time I got it repaired it continued with same problem from the next day onwards. My daughter is in Jaipur and cant be bothered with this laptop to work and keep going to complaint centres every now and then. When ever she could make it to delhi during her holidays, we have tried to get it repaired but of no use at all. Today the system does not work at all.
I need help for this on urgent basis
Notebook S/N: LXTQ20C0048360C2272000
Case Id:[protected]
Case Id:[protected]
I strongly agree to above posts that no one is there is acer to help you after sale service
If you people knew that acer 5730 had problems then why was it sold. Your people at service centre told us that this product is with screen problem
Regards
Gurpreet
This is to bring to you kind notice that I purchased one Acer Travel Mate 5730 Notebook for my daughter on 1st March 2009 vide invoice no VLC[protected] from VCL Infotech Pvt Ltd Janakpuri New Delhi 110 058.
My daughter has been facing problems with the screen since the day it has been purchased. I need a replacement to this effect. How can students work with disturbance. I have complained about it several times, but to no effect from your side.
Every time I got it repaired it continued with same problem from the next day onwards. My daughter is in Jaipur and cant be bothered with this laptop to work and keep going to complaint centres every now and then. When ever she could make it to delhi during her holidays, we have tried to get it repaired but of no use at all. Today the system does not work at all.
I need help for this on urgent basis
Notebook S/N: LXTQ20C0048360C2272000
Case Id:[protected]
Case Id:[protected]
I strongly agree to above posts that no one is there is acer to help you after sale service
If you people knew that acer 5730 had problems then why was it sold. Your people at service centre told us that this product is with screen problem
Regards
Gurpreet
key pad and display
1) hv the screen problem having lines 2) hv the key pad problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
30%
Complaints
798
Pending
0
Resolved
236
View all 798 Acer India reviews & complaints
+91 80 3940 8700
+91 804070 8700
"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India - 560025
View all Acer India contact information