Acer / Laptopas 5551anwxmi — Not honouring warranty

I purchased one ACER Laptopas 5551 ANWXMI
LXADNOC0236290C2392000 On 10th November 2006 with 2 years extended warranty.

I faced no problem till 20th of February 2009 when Laptop was shutting down suddenly. I thought it might be due to Window OS. I tried to delete and reload the same. But relaoding was not possible. I contacted your service centre at New Delhi and lodged a comlaint No.[protected] dated 24.2.09 and advised me to meet Afore Serve Com Ltd, your customer service centre.

On 26th I personally visited their office and handed over my lap top. After checking the laptop, they advised me that there was no problem with the hardware but it was only windowxp which is not workinng. But yesterday, they advised me that out of two RAMs of 250K one is not of acer and is made of Transcend, therefore it is not covered under servicing. They wanted to tell me that it was I who changed this RAM.

I am happy to say that my acer laptop had never given any probem since November 2006. Therefore, I had to reason to consult any one on this earth. Moreover, as it is covered under warranty I should contact acer had there been any such case. I am not a cheather. I am your bonafide customer.

Please advise your service centre to do the needful forthwith.

Thanks

sambhunath sen
Mobile No.[protected]
Krishnanagar, Nadia, West Bengal, Ind