Acer / Travelmate 2412nlci — On4-9-11at 8.30AMremote controloperatordisconnected

Address:

Vadodara, Gujarat

On 4-9-11 at 0830 AM, i started my laptop . Local Area was available , but , the You
Broadband connection was denied with the print on screen Wan PPO connection.
I tried thrice but i get the same answer.
Then, i tried for double click on Local Area connection . To my surprise the Activity packets Sent as well as Received was less than 100 both as soon as i read it, the
Local Area Connection was disappear & the shared Modem was also dead for the whole day.I tried for the customercare No[protected] but it was asking two question & immediately giving engage tone.
i complain aforesaid matter on 5-9-11 at 930AM & No given to me is[protected] & to
my surprise the Modem was showing ligth with sent signal only.After few hours the technitian came has started the internate connection with Activity packets less than 100 saying to the ladies member available in the house that your computor has Virus & hence it is running slowly.Now, what is relation with sent & received signal from Local Area of your You connection& Virus ? Signals were above thousands since no.of years.