Acer — Warranty Issue

pranjul.bansal

from Mumbai, Maharashtra

Address:

West Delhi, Delhi

I have purchased Acer laptop last year in April which says that I will have 1+1 i.e 2 yrs warranty on my product, also charged more but now they (acer) is refusing to do so,
Please tell what to do now & where to file the cheating complaint for it.

Also people aware of them you too and opt for better product than this.

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Comments

jiteshjalan

from Guwahati, Assam

I bought Acer 5738G (SL No.: LXPEY-0-X[protected]FA-2000) on 20th of January, 2010.
Since then, the machine had to be restored twice (causing me heavy loss of data both the times), due to some of the software issues at Acer's end, Mother Board replaced (Data Again Lost) and now I have again registered a complaint (Case ID:[protected] Dt. 11.12.2010) regarding DVD RW not working (neither reading nor writing, but spinning at high speed)

Feeling the pain of losing data every now and then, with no faith on the machine bought worth Rs. 45,000.00.
Every time machine goes to the service centre, it is kept there for more than a week.
I think Company has provided me Curse along with the product – To Visit the service centre every now and then?

This time, my warranty is about to expire in January, and Acer's people are forcing me to buy Warranty extension against my will.

This is the 4th time, the laptop will go to service center for repairing.

Jitesh Jalan.

jiteshjalan

from Guwahati, Assam

Contact No.: [protected]
[protected]@shreemeera.com

Acer Team

from Delhi, Delhi

Hi Pranjul,

We really regret for the inconvinience caused to you, request you to please share your details on Acer India's official Facebook Page at http://www.facebook.com/acerindia ?

so that we can assist your an earliest.

Regards
Acer_india