[Resolved]  Adidas — cheating

Bought a basketball from adi sports india pvt ltd of ADIDAS shop in ansal plaza mall palam vihar gurgaon on 30 jan 2012 vide invoice no SC11/2866 of rs 839 but because there was a defect in the ball it was taken back to the same store for exchange on 31 jan 2012 but because there was no other ball for exchange available at that time it was noted on our cash invoice by one of the staff member even after repeated visits to the store the replacement was not made but to our surprise now when we visited the store we found new staff mr sunil kumar on showing our cash invoice and asking about our pending basketball they refused to accept the pending invoice and also on my request to check with their senior mr VISHAL AGGRALWAL area manager phone no [protected] also refuse to accept the exchange pending basketball invoice but have accepted that the staff working earlier was chuked out because of this type of many frauds done by him from the ADIDAS showroom
can not understand how can a customer can be held responsible for frauds done by their staff members on there authorized showrooms and specialy when one have the valid cash memo signed by their staff member mention clearly of BASKETBALL RECEIVED EXCHANGE PENDING dt 31 jan 2012

SANJAY SAXENA
[protected]

no action on this from 25 march 2013