[Resolved]  Aditya Birla Memorial Hospital, Pune — In appropriate attitude

Last Friday i.e 15/01/2010 I went to the Aditya Birla Memorial Hospital – Hope Heal Happiness located near Dange chowk, Pune. I went there in hope to get rid of my strained eyes so that they can be healed and I can live in happiness. But to my utter disappointment none of my wishes was fulfilled. I had taken an appointment of 11 a.m. After a wait of 1 hour the number of my eyes was checked by the staff and my eyes was dilated with some drops. According to them the retina of the eye gets enlarged after dilation which help the doctor to scrutinize better. The effect comes in 10 mins so I was scheduled accordingly. But after repeated attempts in half vision(due to dilation), I was told that the doctor is busy with some unscheduled appointments that got in between. After asking what was the point of appointments then, the staff there had no answer. After I had enough at 1:30 p.m I demanded to meet the doctor personally. But again I was told that the doctor is busy doing some lasik surgery which give the hospital some big bugs. When asked why was my eyes dilated if the doctor didn’t had time for me, I was bluntly replied that the patient was in pain. As far as I know lasik is selective treatment and how can a person be in pain and if there is some urgent attention required then why was a surgery scheduled between appointments. I seriously did not expect this kind of attitude from such hospital. But I think my 300 rupees fees was considerably low against other commitments given as excuses by the staff. I lodged a former complaint but given the way in which the complaint register was maintained I had little expectation form it. The person taking my complaint called the ophthalmology department but only to hear excuses like for an appointment of 11 I arrived at 11:10. After standing there and couldn’t see anything that could be done I left the hospital in blurred vision.