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[Resolved]  Aditya Birla Memorial Hospital, Pune — In appropriate attitude

Last Friday i.e 15/01/2010 I went to the Aditya Birla Memorial Hospital – Hope Heal Happiness located near Dange chowk, Pune. I went there in hope to get rid of my strained eyes so that they can be healed and I can live in happiness. But to my utter disappointment none of my wishes was fulfilled. I had taken an appointment of 11 a.m. After a wait of 1 hour the number of my eyes was checked by the staff and my eyes was dilated with some drops. According to them the retina of the eye gets enlarged after dilation which help the doctor to scrutinize better. The effect comes in 10 mins so I was scheduled accordingly. But after repeated attempts in half vision(due to dilation), I was told that the doctor is busy with some unscheduled appointments that got in between. After asking what was the point of appointments then, the staff there had no answer. After I had enough at 1:30 p.m I demanded to meet the doctor personally. But again I was told that the doctor is busy doing some lasik surgery which give the hospital some big bugs. When asked why was my eyes dilated if the doctor didn’t had time for me, I was bluntly replied that the patient was in pain. As far as I know lasik is selective treatment and how can a person be in pain and if there is some urgent attention required then why was a surgery scheduled between appointments. I seriously did not expect this kind of attitude from such hospital. But I think my 300 rupees fees was considerably low against other commitments given as excuses by the staff. I lodged a former complaint but given the way in which the complaint register was maintained I had little expectation form it. The person taking my complaint called the ophthalmology department but only to hear excuses like for an appointment of 11 I arrived at 11:10. After standing there and couldn’t see anything that could be done I left the hospital in blurred vision.
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Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Apr 22, 2014] customer support has been notified about the posted complaint.
Complaint comments  6 CommentsShareTweet

Comments

I think, all OPDs and doctors across India do that but I was not expecting this from ABMH. Thanks for sharing your experience Manish.
Just saw this report in Pune Mirror, that's horrible...

‘My father died because Aditya Birla Hospital was callous’

http://www.punemirror.in/index.aspx?page=article&sectid=2&contentid=2009...
If you or your family member has not visited the hospital in the last 3 months you land up paying Rs 400 instead of 250. Have filed in various complaints does not help. How ridiculous, if we did not fall ill in the last 3 months we pay extra to the hospital!!! I have never seen this happen before.
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Paami,

At least they are taking 250 rupees for three months. At Fortis Noida you have to pay 400 bucks every time if you visiting hospital again after 5 days of first visit.
today only i have hospitalised my father in Birla. He is suffering from Dengue and low count of white platelates what should i do??? please suggest good hospital in chinchwad, pune.
I will not suggest this hospital to anyone. Dr who operates here are also avlable in other hospital.

The dischage process is intentionally made lengthy so that the patient who is supposed to be discharged in the morning end up getting disrchagred after 6-8 hrs. Which means he/she has to pay 1/2 day room charge. This is pure loot from the hospital.

Not that it is a one off case. This happens to everyone. I will never visit there again. Very bad exp. WOrst thing is no one knows the process and everyone puts things on others.

DO NOT VISIT ABMH.

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    Aditya Birla Memorial Hospital
    Customer Care Service
    Customer satisfaction rating
    40%
    Complaints
    23
    Pending
    0
    Resolved
    9
    Aditya Birla Memorial Hospital Phone
    +91 20 3071 7615
    Aditya Birla Memorial Hospital Address
    Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India - 411033
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