Myself, the undersigned. have purchased a ticket with PNR # IX11563926, during the month for February 2012, for travelling from Dubai to Kozhikkode on IX 344 on 16.08.2012 and paid AED AED 2071.88 for the same.
Last thursday, July 19, 2012, I have received an email from " [protected]@airindiaexpress.in ", stating that the above highlighted flight which I have chosen has been cancelled. Immediately, I tried to contact Local Air India Express Office, but no one answered.
As this is a busy, season, I opted for alternate travel option and purchased a new ticket with another airlines, paying double amount. This act by Air India Express created mental agony and shock for me and family and we felt tortured, insulted and humiliated due to non response.
On Saturday, I have visited the nearest AIR INDIA EXPRESS office in Dubai, to cancel my ticket wherein it was informed that the email was a system generated one passing a false information, and the flights Monday / Wednesday and Thursday are flying as usual. And they advised to contact Air India Express Office in Mumbai through "[protected]@airindiaexpress.in" email, for further assistance. And I dint receive any reply yet, eventhough full refund was assured by the cancellation email and as per the Air India Express Dubai Office.
In this contest, I wish to move a complaint, for getting compensation for the hardship I faced.
RAFEED AHMED Was this information helpful? | 
