[Resolved]  Air India / Ticket — Air India denied to return the ticket amout/re-issue a new ticket

Respected Sir/Madam,

I had booked two tickets from EWR to Mumbai and tickets were expired on Aug 01 ,2009 due to some miscommunication.

I keep on calling and mailing both India and USA customer care/reservation representatives, but so far I did not get any response. India office told me to contact USA office and USA office told me to contact India office. It is almost 6 months after the expiry date, but still fails to get any help form Airline.
There should be a process to help the customers and all representatives should be aware of the process to handle this kind of issues. I am not sure why customer should be hanging between USA and India office. It is one of the best Airline and everything should be Online to provide the fastest support to the customers. I am not sure why it is so hard for the Airline representatives to handle this type of issues and provide support to the customers.

I am still struggling to arrange money to book the new tickets. I am requesting you please look into my case and help me on this. I have gone through the online policies and it looks like there is a way to activate the expired tickets within 2 years from the date of expired date.
Passenger Name and Ticket Details
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1. Susanta Kumar Nayak
Ticket Numner :[protected]

2. Saroja Nayak
Ticket Number:[protected]

Thanks
Susanta Nayak
Contact Number: 001+[protected].