[Resolved]  Aircel — Aircel Dialer tune services Problem

Address:

Thane, Maharashtra

I am using Aircel services from last 5 years and now plan to MNP for your deplorable services.

1st Your great Dialer tune services

On 4th May, 2012 I have activated your dialer tune service via sms for my signature tune, I am got activation conformation massage also from your side. After that I called customer care (121) to get signature tune code for name of Mr. Yogesh, got an error <Code send by you is not correct>.
I called customer care and received reply that the service should be activated in 24 Hours.

This service was not activated even after 38 hrs. After contacting customer care they told that there is some technical problem & the service will be activate after 48 hrs.

Still after 2 days the service was not activated but the amount was deducted on the first day itself.

I call to customer care and received reply from you proceed wrongly for activation and then after that told to take complaint, complaint is still pending and got massage your complaint is resolved now.

Again, I call to customer care and reply is that code sending is wrong (space is not given after DT  lol {do not tell that reason even non-educated people}).

I am sending that code at 6 times after call to customer care but still got error massage.
Now just for deduction of balance on 4th may but not given services I am activating song for deactivate on end of the period.
2nd Your great online and Customer care services

On 25th May, 2012 when I go to Aircel web site and select Maharashtra location.
Plan show like as following

BADA TOPUP
MRP (Rs.) - Talk value ()
111-120
199-250
300-375

I recharge online of Rs. 199 and wow what happen got balance Rs 230 only
After that I call to customer care and asking for that, reply given by him (Nilesh) sorry sir we can’t help for that you have to go in gallery for that (then why they sitting there).

After some words request for transfer my call to Manager and after that request for stay on hold fine but then hold on 8 min call is disconnected.
Note that: This is the type of services you are providing to your old customers also