[Resolved]  Aircel — Aircel Postpaid Billing Issue

Address:

Chennai, Tamil Nadu

Dear sir,

This is santhoshkumar from chennai. Last six month before i get aircel post paid connection and also i used 5 months benefits of the 2G service also. upto last month billing i doesn't got any problem. last sunday (05th Augest 2012) i activated 3G services. while activating services the customer care executive told me that your service will be activated with in 24 hours. they infromed me please type START 3G and send to 121 your service will be activated and also you will get 250 MB free 3G data like i doned same thing then i can't confirmation after 2 hours after that i used to browse. Yesterday eveing i tried to cal to my friend the recording voice from aircel informed that your out going call facilities will be barred due to you are exceed the credit limit. then i got shocked then i called to customer care they are said that your usage exceed the limt ur non payment amount of this month will be Rs.3467/-. then i asked to customer care representative i never used this much data then how can this much charge will come. and also i activated 3G data services monthly rental will Rs.399 for 2 GB. while activating they informed me upto 2 GB you will get 3.1 MBPs once you reached the 2 GB limit your plan automatically changed to 2G. this same procedure every months repeatedly will happen like this they informed and also i wish to inform you that my credit limt will be Rs.1250/- only if reached 750 - 800 usually they used to infrom you are reached near to the credit limt. please make interim payment like. now the amount will be Rs.3467/- still they are never infromed simply disconnected my outgoing services. i compliant that people they simple refused my words. After one hour i called yesterday night around 9.30 PM(7th Auguest 2012) i asked the balance details they informed me that your payable amount will be Rs.3867/-. then i got shocked because from evening 5.45 PM onwards my out going cal facilities will be withdrawn by aircell then how its possible. i that customer care executive they never told any suggesting and clarification. then i gone to sleep today morning at 7.45 AM (8th Auguest 2012) i called customer care executives and asked the satatus while calling i used to asked the billing status they infromed me that ur un billed amount will be Rs.3987/-. The same billing problem arising i aske dthat people y like this you peolple r doing. the executive never told any reason they simple escaped. in this situation what i can do please guide me. I need to file the case to Aircel. kindly suggest me the route.

Thanks & Regards
Santhoshkumar.A
Chennai