[Resolved] Aircel — FORCED DEDUCTION OF BALANCE | |||
Sir/ Mam, This is Nazia my mobile number [protected] I always receive sms's from Aircel company for friend's zone activation The sms goes in like this - "HI this priety (any girls name) want to have friends " from 5700 number I never care to even reply this sms. I just delete this kind of sms And I got at call from [protected]. I don't even receive this call because few days i have faced the same problem where in I thought its a international call and received it and there was a IVR for friends zone was going as i was not interested I have disconnected the call. To my surprise I noticed that my balance of 25 rupees have been deducted. I had fight with the customer care executives to refund my balance as i haven't activated the service they took 48 hours to reply my balance. And again I am facing the same problem. My balance have been deducted on the name of friends zone activation without any activation from my side. I have raised a complain (1-[protected]) where in i asked them to refund the Rs22. Now the customer exe says that the balance will be refunded as a promo balance where in I cant make the international calls or send sms. I cant understand why Aircel company wants to deduct the balance with unnecessary service which customer don't want to have. I will make sure that i will not the Aircel sim from now and I will even make sure my friends and relative even don't use the sim. They will loose today one customer tomorrow two and one fine day they have to close their business. Regards, Nazia Sultana Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
I am sure there will some valid reason for it, call them up again and try to figure out the reason.
friend zone — deduction
dear sirbring to your notice that on 13 mar 2010 our service provider aircel deduct 30 rs. against friend zone i complain to customer care , my complain registered nu- 1-[protected] , again i repeat same complain to coustomer care on dated 4 apr.2010 i get assurance within 96 hour you get your money back complain nu- 1-[protected] ,very sorry to say again 15 rs deducted from my account on dated 17 apr 2010 i again registered earlier complain and 15 rs deduction compalain to coustomer care i get same assurance that up to 20 apr 2010 you get your all deducted amount up to 10. am. third complain nu- 1-[protected] .. so please suggest me what i do .
thanks
sorry the number is [protected] .. i gve it as +90 instead of +91
Promo calls and messages are used as a part of the company’s marketing process, If you want to block all these, just get the DND service activated on your number.
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Aircel — forceful balance deduction
myself ajay singh with mob no [protected] ,delhi ,rohini. aircel cellular is fraud and cheater . they focefully deducted my prepaid account of rs 30. without any reason.please give me my amount