Aircel — Automatic deduction of sim balance amount | |||
I an using aircel sim card with number [protected]. The company is automatically deducting my balance. Most of time I have not made any phone call or used other paid services provided by aircel phone company, still it deducts my balance. When I call complaint desk to know its reason no one pick it up. My 10rupees are deducted in this manner. Further more I have activated std call rate reduction pack on this sim which offers 1rupee for 3 minutes. The call automatically get disconnected few seconds after 3 minutes or multiple of 3 minutes like after 3minutes and 2seconds or 12minutes 3 seconds. Due to this I have to pay for extra 3 minutes and also it disturbs the conversation as call automatically get disconnected. I want by balance back and please to ensure that these things dont happen again. Such inconvenience from phone company is very much annoying and disturbing. Was this information helpful? | |||
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Jun 19, 2014 S Kumar Choudhary's response Your 10 rupees will get back to you also.....dont worry.... chill
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 3 Comments | |||
Comments
Well friend if you are not satisfied you should visit their nearest store and discuss it, I am sure they surely will get you a resolution for this. Moreover for those unwanted calls and messages you need to activate your DND ( Do not Disturb) service.
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Aircel — Deduct Balance Amount
Dear Sir,With reference above mentioned subject, I would like to inform you that the payment has been deduct my account in three times without my consent, whereas in three times, my SIM was not present in the mobile. When I discussed with your customer care (Mr. Nareen & Mr. Raghvendra), their reply could not be satisfied. Hence you are requested to kindly refund the amount of Rs. 35.00 in my account so that I may satisfied.
Besides this, you are requested to please sut-down your un-wanted calls/messages with immidiate effect, for which I shall be thankful.
Thanking you in anticipation of you favourable reply.
Yours sincerely,
SONU VIDHAULIYA
MOB: [protected]