[Resolved] Aircel — Bad behaviour of Customer Care Cell | |||
When I call your customer care service at [protected] to contact a customer service and I selected the a series of buttons :No 3 for speaking to the customer care executing in English. Surprisingly, I got connected to Mr Samir Khan who spoke only in Hindi. I explained to him that I had called several times and every time when the initial announcement wa. Whens in English, the customer care executive spoke ONLY in Hindi. Mr Khan told me to disconnect and find some other way of communicating to Aircel. I got my wife to speak to him and ask a query about how to convert the mobile number [protected] to pocket internet. He gave a code. When my wife wanted to clarify whether he meant: *122*129H or *122*129# his response was, " Jo aap samjoge". We wanted him to transfer the call to his Supervisor. He said he does not have his supervisor's number nor does he know the escalation matrix. This is appalling service from Aircel to say the least. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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