[Resolved]  Aircel — Balance deducted

my name is samuel my number is [protected], yesterday i have recharged my number with rc60 which gives extra talktime of 70.i havent called any one, but my balance of 70 rupees has vanished completely and my balance is showing as zero i havent activated any offer and even didnt get any conformation message, when i have called your customer service they told that i will be refunded by 2 hours, more than one day has been passed but no response, after 2 hours i have been calling your customer service till now but they are not even connecting my number, i am feeling damn sick about this, please provide me a solution.

Again Balance deduct without my permission & aircel
care person not able to give information about all he disconnected my
call please see attachment audio recording.
my sim was off i have on it 3:00pm after that got below mention msg & balance deduct.
Thanks for subscribing to Aircel NDPI98, offer benefits will be provided shortly.
[protected]
Regards,
Pankaj Dhiman

Dear Customer,


Thank you for writing to Aircel.

This is in reference to your e-mail dated September 28th, 2014, regarding balance deduction dispute#
[protected]


We regret for inconvenience caused to you.


We
would like to inform you that as per your trail mail, your feedback
regarding Aircel customer care helpline has already been shared with
respective authorities in order
to meet your expectation in future. We like to insure you that required
rectification will be done at the earliest and please accept our
sincere apology for the same.

We
would like to inform you that, as per our record you have been charged
Rs98/- for activate Pocket internet @98 pack through USSD mode on 28th Sep 2014.
Further we would like to inform you that refund is not applicable as service has been initiated from your end. You got 1 GB data valid for 21 days.

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Thanking you and assuring you of our best services always.

Warm Regards

Sangeeta Prakash

CUSTOMER CARE-AIRCEL


Hi, I
have taken this plan already on 15-sep-2014 & it will finish after
21 days so still 7 says are left so that why i will take this plan
again.my balance deduced second time please do the needful otherwise i will knock the door of consumer court.If i have already working plan than i will take after 21 days please revert as soon as possible.
Regards, *
*Pankaj Kumar Dhiman*
*[protected]*

My mobile no is-[protected].
A total of 10 rs was deducted from y account on 22/10.2014.
Please refund that amount.

Hello sir my aircel no.is [protected] there is balance has deduced from my account approx 20 rs. I was asked the customer care person they told, you have activoted some service through Internet so that we deducted. But I can not activate any service and if they consent about net I have 2g net pack in my number so there is no chance to cut my balance sir this is fourth time happen with me please help me to return my balance

Dear Concern,

I am using Aircel mobile no. [protected], I found my balance deducted automatically and i got a sms tha " Activation charging done successfully" for the service UPE3G8. I tried to contact to customer care but executive not support accordingly.

Kindly do the needful.

Thanks and Regards
Sageer Ahmad
[protected]

Dear sir/madam,
I am very facing a problem that every month my balance (approximate Rs. 50-70) is deduced by company. When i was contact customercare
Complaint no- 1-[protected] & contact person name Mr. Sandeep they will not give us a genuine region. This process is continued from 06 months. So I am planning to port my no. From aircel to another company.
Kindly take action at your's end.
Thanks you
Dheerendra kumar verma
Mob. No.- [protected]

Despite being a loyal customer for the last 10 yrs with Aircel they haven't showed any mercy to my calls and complaints. My Aircel number is [protected] a balance of around Rs.130.00 was deducted from my main balance last night (10/01/15). It shows i have consumed 12.5 MB data but I have an active internet pack which expires on 16/01/15. I have also topped up addition 1.5 GB to my account and its expiry date is Feb 6th.

When I called customer service dept initially their heard my enquiry when I found fault on Aircel end and started to insist them to re-pay the money. They came up with an answer service is down to re-pay the money and advised to call back after 4 hrs. Then I managed to reached a supervisor (Priya) complaint id# 1-[protected] she found my enquires are legal and sent my complaint to processing dept to verify my enquiry. Thought I appreciate it this will take another 3 business days to resolve it and get my money back. Almost i need to wait for 5 days to get my money back and I have spent 4.5 hrs on call and writing emails & forums.

Who is liable for this why should I needs to wait for 5 days to get my money back. What Aircel will provide to compensate all the time I spent here to get my money back.

When I asked these questions to the customer care unit their were speachless. The only answer I got is "Their Policy Will Not Allow Them To Pay Penalties Though It Was Mistake". Someone needs to answer me how good is this for Aircel and for me from the consumer/customer point of view.

On date 4th April 2015 abt 12 am rs 59 deduct from my no [protected]. Why??? After online recharge rs 449 I have got rs 349 tt and 3gb data in my acc, but when I m starting brousing rs 59 deduct from my main balance.Before deduction bal 399 and after deduction balance is 339.17...Plz refund my balance.
Regards...Upendra Mahana

I didn't activated any subrcription any plan but my balance deducted

my no. is [protected]

My mobile number is [protected] . Many times my balance deducted first Rs 25 and after that Rs 48 and after complaining to customer care they always replied it is deducted due to downloading but I have already 3g internet pack of 1 month of Rs 155 .. They can't resolve my problem and the worst thing is that I am unable to call customer care from my sim... And when I call with another sim they respond and tell nothing about balance deduction but only say due to downloading.

Hi My name is satish & my mobile number is [protected]. I am using Aircel for the past 13 years & in recent i am facing lot issues & i am completely dissatisfied with the Customer service.

Yesterday I faced a shock of my life by seeing Rs.500 being deducted for using internet. I actually had balance of 30MB in my account while using the net. But without having any mercy, my entire balance was being deducted for using 50mb wherein i already had 30MB as balance available. I actually thought my internet balance was not there & that's why my balance was deducted.

But when i again recharged for Rs.198 pack which is 1250 MB free, i checked my balance post recharging 198 it shows my balance is 1280MB which clearly says my earlier balance available was 30MB.

I have been cheated clearly in this case where in even after having balance(30MB) in the account, my main balance of Rs.500 was deducted mercilessly.

on top of it, I tried calling the customer care for about 3 to 4 times & there was hardly any proper response was given to me. None of Customer care executive was able to give a proper reply & they keep on transferring the calls to some department.

The entire night went on a vain for me because no one in the Call centre attended my concern properly.

I hope i get a solution for this issue other wise iam planning to file a case & also i wish to disconnect my connection & switch over to some other operator who can provide a better customer service.

Looking forward to get a solution ASAP.

Regards,

Satish.

sir,
un known balance deducted……
my no:- [protected]
i rechaged 10 Topup and Rs.6 Will deducted. I call cast, cear but, cut my all call. Then i will call other aircel no. In cast, cear. He told me my balance deduct coz, i will download a hungama apps so.
so. I askd how to……¿ form net/ Ussd/sms/ Call ……¿ he told me no. So…… How to……¿ He cut, my call.
1'st have network isue.… I will compln. 2nd i'm not call or sms any wher els. Pleas help me……

Hi lcjs1693,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Joydeb sarkar,

Post system check it has been found that your balance of Rs 5/- got deducted dated- 7/7/2015 due to Download of VAS HUNGAMA- HUNGAMA through WAP. Credit of 5/- have been posted in your A/C from our end dated -9/7/2015.

Regards,
Aircel Social Care Team

Hi lcjs1693,

We have investigated your issue and found that no balance deductions have taken place towards data services, we require the exact date when the balance deduction had taken place.

Regards,
Aircel Social Care Team

Sir, I'm an Odisha Aircel customer having my cell number [protected]. this is perhaps the 15th time Aircel has charged me. On 12/12/15 the aircel deducted a sum of inr 65 from my main balance in three terms. When I complained of the illegal deduction, I was being replied that I have activated missed call alert service, where as I have never requested for the same, so I denied their reason. Further they old me that you have downloaded song and video, this is also a complete false reason given by the aircel executive. and. now, today in the evening I again charged with a sum of inr 55 rupees. when called 198, I found my number have been made busy in the electronic system. I managed to call the CC through my friends cell and when asked about the deduction I was told on the same way that i have used the net, where as i m already having my net pack now.
The Aircell is getting bad to worse for me as this kind o[censored]nauthorized balance deduction is going on. Now I want my inr 120 to be refunded into my account. Hope for an immediate solution to my problem..

thanking you

bill pay but sim not working

Sir, my name is mamta I have an aircel sim, postpaid mobile no. [protected].this mobile bill paid by online Rs.329/ but sim is not working.Please contact my other mobile no.[protected]

Rate Cutter not effective

Recently I recharged with STD rate cutter without any terms and condition saying any STD calls @35/min. Which is not happening

top up voucher pin damage

Aircel top up voucher having serial number [protected] for 30/-. It damage on 19-01-15. How i get the 16 digit pin number for recharge that same voucher.

Dear Customer([protected]@gmail.com),

We regret the inconvenience caused to you. We would like to inform you that the services of the number [protected] have permanently disconnected under bill nonpayment on 4th January 2016 and we have received last payment of Rs.390/- on 11th August 2015 and still Rs.801/- is pending from your end.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Warm Regards,
Aircel Social Care Team
Email us at [protected]@aircel.co.in