Aircel — Balance deduction and poor customer care assistance | |||
mob no. [protected] My balance got automatically got deducted. Pocket internet rs 54 service is active on my sim. I was having rs. 9.xx balance yesterday. In morning i saw it was just rs.0.09 . When i called customer care at 198 they told i have been charged for gprs use. Infact i have PI 54 service activated then how can i be charged for using gprs ? I think Aircel and customer care representatives are bunch of liars. I called at customer care 3 times. First time they told that he is not able to give any information on balance deduction and told me to call after 1 hour. When i called second time they told my problem will be solved after few minutes and i will get a message after 15 min. But i didnt got any message nor my problem was solved. I again called after 1 and half hour . They told me my balance was cut due to gprs use. I told him my pocket internet service is active. Then he told me he cannot do anything with that . I want my 9 Rs refunded. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Sir/Madam,
Good Day,
Couple of days ago, there was unnecessary deduction of my mobile balance in my aircel number ( [protected] ). I've made call to customer care and complaint about the services and deduction of balance.but they didn't give the exact response for my query. and they said Call to 299. But this number not in Exist. And i tried to contact 198, but they cut my customer care services.
Kindly check and do the needful in ASAP.
Regards,
Velmurugan.
Good Day,
Couple of days ago, there was unnecessary deduction of my mobile balance in my aircel number ( [protected] ). I've made call to customer care and complaint about the services and deduction of balance.but they didn't give the exact response for my query. and they said Call to 299. But this number not in Exist. And i tried to contact 198, but they cut my customer care services.
Kindly check and do the needful in ASAP.
Regards,
Velmurugan.
Dear Sir/Madam,
Good Day,
Couple of days ago, there was unnecessary deduction of my mobile balance in my aircel number ( [protected] ). I've made call to customer care and complaint about the services and deduction of balance.but they didn't give the exact response for my query. and they said Call to 299. But this number not in Exist. And i tried to contact 198, but they cut my customer care services.
Kindly check and do the needful in ASAP.
Regards,
Velmurugan.
Good Day,
Couple of days ago, there was unnecessary deduction of my mobile balance in my aircel number ( [protected] ). I've made call to customer care and complaint about the services and deduction of balance.but they didn't give the exact response for my query. and they said Call to 299. But this number not in Exist. And i tried to contact 198, but they cut my customer care services.
Kindly check and do the needful in ASAP.
Regards,
Velmurugan.
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Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at
the earliest.
You can also get in touch with us via our Twitter handle @Aircel_India.
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Team Aircel India