| Address: | Mumbai Suburban, Maharashtra |
I have taken an Aircel Prepaid Service, my service # [protected]. From the 15-17 of November I have sent over 7 SMS to a 3 Mobile service user in Nottingham (UK), the 3 Mobile # [protected], the intended person never received any of the SMS, however Rs.5/- per international SMS got deducted, but if the same SMS is sent through Vodafone it is delivered. An SMS sent through Aircel never reaches, but if a voice call is made to the same number it gets connected.
Yesterday, 17/11/2010 i checked with the concerned person if my SMS were received, who in turn informed me that had not received any of the SMS sent via the Aircel #.
So i called customer service to check as to why this was happening when a voice call gets connected and an SMS never gets delivered. I called the contact center and spoke to Amit/Operation Manager, who informed me that when an SMS may have been sent the receiving party must be in an Out of coverage area. When I pointed out to him that there is a delivery time frame for sending an SMS so for the last 3 days for the SMS the person is out of coverage area, but can recieve voice calls
He refused to see reason, all im asking for is the I get the credit for the SMS that were not deliverd, he refused to give a credit and could not given any explaination as to why the voice calls could get connected and the SMS cannot get delivered.......... and after a long conversation of almost 45 mins the call was disconnected abruptly and I didnt even get a call back........... Was this information helpful? | 
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,