[Resolved]  Aircel — refund of value added service

Address:

Bareilly, Uttar Pradesh

My mother Smt Madhuri Johri is an Aircel mobile subscriber and her mobile no. is [protected]. On 13th April, 2010 voice chatting service was activated on her mobile number without our knowledge and concern. When a saw the sms, I immediately lodged a complaint against this. Aircel customer care executive took my request giving me complaint no. 1-[protected] and assured that the refund shall be made within 72 hrs. Unfortunately, we could not receive the amount. After 5-6 days I again enquired regarding my complaint and once again they assured me to refund it within 48 hrs. Again I could not receive the refunded amount. After this I enquired several times and every time they assured to refund the amount within 24 hrs. Today on 4th May, 2010 I once again enquired about the refund, one of Aircel customer care executive named Mr. Sushil told me that with the activation of voice chatting service I was rewarded 1200 sec. free Aircel to Aircel talk time and that has been credited into my account and hence, the refund could not be made.
Now I want to ask
1. How can any service provider activate any value added service without subscribers concern and,
2. When I immediately lodge the complaint why they did not de-activated the service.
3. If Aircel has credited free talk time to my mobile under any scheme without my concern, who should bear the cost of same.
I would like to tell that this has happened second time when they activated any value added service to my mobile no. but first time I complained and got the payment in some 15 days time. But this time Aircel people are refusing to give me refund.

Hence, I sincerely request you to take action against the service provider and help me in getting my refund as early as possible.

Thanks and regards,

Tarun Kumar
Mobile No. [protected]
E-mail:- [protected]@yahoo.com