[Resolved] Aircel — No response from Aircel nodal officer

binit_12

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha

I had recharged my mobile number [protected] on 21st FEBUARY 2011 for Rs. 110 online at www.aircel.com. While doing so, Rs. 110 was deducted from my bank account, but the recharge was not successful.
I had registered a complain for the same by calling customer care on 6th March. The complain number is SR 1-[protected]. But still I have not been refunded the money. The guys at customer care asked me to call the nodal officer, but my call was unanswered. So, I sent him email. The email reference number- ERN[protected]R0HDD. The nodal officer didn't feel to reply also. The Aircel customer support is very slack or they have deceided to steal money in this manner. Thats because if we recharge online at www.aircel.com your money gets deducted, recharge is not done, still you are not refunded, neither you get a reply after so many requests!!!!!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shabanak

from Delhi, Delhi

This is Shabana from Aptech Computer Education. I am using your prepaid service, but I am getting problem with your customer care executive. I had already discuss this details with Dainash(Operational Manager) and Akshay(Team Leader). Past one month your executive Kamlesh and Phaphinder(Quality Dept.) are listening my personal call I have that record with me but your Operational Manager and team leader both are taking this crime lightly, now it is enough if my problem not going to resolved so I will send all the details in grievance ID. Your operational manager have no courtesy how to speak to customer as well as your executive, Dainash has suppose to give me a call for the same issue but he didn’t turned up. They before yesterday I had word with Akshay he promise me I will receive Dainash call yesterday in evening around 6pm but no one is taking initiative to resolve my problem. Before that I had complaint regarding your executive Sonam as she has taken my personal number from your system and called them from that numbers one is my father’s number, I had informed this also but nobody want to resolve my issue. I am going to send that recording to grievance ID in the evening from your executive I got this recording which has forwarded from your executive ID. Today if I receive a call with resolution and apology mail so I will look into it other I have to take strict action against this data manipulation. Still no Response from Nodal officer

Good morning

from Chennai, Tamil Nadu

Hi,

Deactived Mobile no: [protected]

I have sent mail to you for deactived request for my postpaid #, but still no respnse receive from you.

Pls mail your response at [protected]@medpro-hcs.com

Thanks,
T.Arunkumar

bikashshaw

from Kolkata, West Bengal

I have been facing a problem with aircel for the las 6 months. A value added service Raat Baki Baat Baki has been actived without my permission and the balance has been deducted. This is happenning for the last 6 months even after giving a call to customer care for the last 6 month for the deactivation. Non of the customer care guys is taking any action not the nodal officer is responding even after giving a mail. Humiliating service. I recommend to all my friend and all the people of india please please be aware of aircel connection and do not get into it.