[Resolved]  Aircel Broadband Data Card 3G — Unbelievable Cheating in Billing and Service

Address:

Bangalore, Karnataka

Please see my mails below to understand my concern. Looks like the Service providers can do anything but we consumers cannot do anything about it (I am definitely going to fight for this). I am masking my email and other personal details for security reasons.

Aircel - Can you explain at-least in this forum?
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From: Dinesh xxxxxx<[protected]@yahoo.com>
To: "care.[protected]@aircel.co.in" <care.[protected]@aircel.co.in>
Sent: Wednesday, 6 June 2012 8:56 PM
Subject: Re: Aircel Invoice No.94239965 from 19/02/2012 To 18/03/2012 for Aircel No.XXXXXX47276

Hi Aircel,

After all your hidden policies like uninformed Billing Cycle and uninformed pro ration of free usage, you billed me 7500+ Rs for usage of just 15 days. No one was able to take ownership and try to resolve my issue.

Finally I got fed up and paid the bill amount in whole on June 1st 2012 and also placed a request for re-activation on the same day. Then I was able to use my connection till Jun 4th 2012.

On Jun 5th 2012 I found my connection again barred and no one in Customer Care were able to answer why my connection was barred after my successful reactivation based on my request on Jun 1st.

I called your Customer Care on 5th Jun 2012 around 9 pm IST and they said the connection will be activated again in next 2 hrs. As expected it didn't happen. I again called today morning around 7.30 AM and have been told that my connection will be activated in next 1 hour.

Still waiting, and called customer care again @ 8.30 PM 6th Jun 2012 to hear them telling that my connection will be activated in next 30 mins.

Can someone explain/at-least feel sorry about your procedures which let your customers suffer. Will you be not charging me for the past 2 days where I was not able to you my services and of-course I am paying for it.

Please reply and I am sending a copy of the same to India Consumer Complaints. This is my first experience with Aircel and so far the worst as well with any Telecom Service providers.

Thanks,
Dinesh

From: Dinesh xxxxxx<[protected]@yahoo.com>
To: "care.[protected]@aircel.co.in" <care.[protected]@aircel.co.in>
Cc: Dinesh Jagadeeasn <[protected]@yahoo.com>
Sent: Wednesday, 28 March 2012 1:58 AM
Subject: Aircel Invoice No.94239965 from 19/02/2012 To 18/03/2012 for Aircel No.XXXXXX47276

Hi,

I need clarification on my bill.

1. I have been told that I will be getting 7 GB of free uasge for the first month
2. But my connection has been barred stating that I exceeded my credit limit of 1500 Rs
3. I got my billed amt 7557.00 Rs

Can someone help me understand,
1. why my connection has been barred if my usage is under free uasge of 7 GB
2. If it is based on credit limit, why I am now charged 7557.00 which is way too above my credit limit of 1500.00
3. The customer care personell was telling that they cant control credit limit, but also can't explain why my connection has been barred (as he gave the same reason that my usage went beyond credit limit inspite of my usage being under 7GB free usage).
4. The reason I have changed the plan to unlimited before 2 days of my billing cycle is just because
a) My connection has been barred
b) No one informed me that I will be loosing my &GB free usage if I change my plan between billing cycle.


Can you please respond to my queries. Please reachout to me @ XXXXXXXXXX at the earliest.

Thanks,
Dinesh