Aircel — poor customer care service | |
Sir, I had recharged my Aircel mobile with a SMS rate cutter on 4th JAN but after few days it wasnt working and messages were charged from my main balance. I talked to the customer care executive and the proolem got corrected within 72 hours as promised by the company.But after few days the same problem happened again and I complained to the customer care ([protected]) at complaint no.-P[protected] on 20-01-09. i was promised that the problem will be looked upon in 72 hours but even after that nothing was done. I complained again on 23-01-09, my complaint no. being P[protected]. Now 72 hours have passed after my last complaint and nothing has been done yet. I would be highly obliged if you could look into the matter and ensure that my sms voucher is activated and i get a fair compensation. Thank you. Was this information helpful? | |
 3 Comments | |
Comments
Aircel — Customer care poor service
My phone is not working. Incoming and outgoings are not working. I am tried to contact customer care. 3 hours no response in customer care. For a particular reason I wanted to contact Customer care Dept of Aircel. My Aircel No is [protected]. But never I could contact with that concernned dept. Round the clock through out the week it is saying that customer care executives are busy...is it possible? I think they are not at all careful about their customer care department. I have thought that ultimately I have to write to the highest level authority of Aircel for this kind of poorest activity. I will request to the customer care dept to contact me to resolve my problem. Hope they will cooperate with me in this regard.
Regards,
Dr Indrajit Chakraborty
M: [protected].
Regards,
Dr Indrajit Chakraborty
M: [protected].
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It is a negligence of the customer care services because they are making promises and not keeping. This happened to me a few months back when balance was deducted from my Original account though I had SMS balance and when I called Customer Care they said that it would be adjusted but without any response after that