Aircel — using 99 rupees plan for GPRS unlimited download but they charged me 7000 rupees | |
Dear Sir/Madam, I am using aircel postpaid connection (Mobile NO--[protected]) using tariff plan-50 having 98 rental per month for unlimited GRPS use. I paid my previous bill of 105.00 on 15-june-2009 (due date was 17-june-2009) I received a message from aircel that my credit limit has been exceeded for the current billing cycle. As per plan my credit limit in 750 rupees but when i checked my unbilled amount from 1212 (toll free service), i came to know that my unbilled amount is 6416.80 rupees When i enquired about this on 121(toll free service), one of the executive told me that my bill is 199 rupees But just after 15 minutes i got a call form your another executive that today is last day to pay my outstanding amount of 6416.80 rupees. Now my major issue is if my credit limit is 750 rupees then why didn't aircel informed me that my limit has exceeded Moreover i didn’t use the same number that much. Aircel Executive told me that i used the same in roaming or through wrong URL, If the matter is related to wrong URL, , then they should send the detailed bill with my internet usage details and If the matter is related to roaming then i was never informed before that i will be get charged for GPRS usage during roaming. Even till now i didn’t received any detailed bill, stating my usage in roamimg. Do some needful Ruchi Tyagi Tariff Plan-- Plan 50 Account Id[protected] Was this information helpful? | |
1 Comment | |
Comments
I think you should walk in at one of their stores and get your issue resolved there and then, if still the trouble persists, you must get in touch with the nodal officer in your area as he should be able to answer your queries with ease.
Reply
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information