Aircel — deduct balance without any reasonable reason

Aircel — deduct balance witout any reasonable reason

This is mayuri bansal from agra. I am a user of aircel network. I have a complaint related to deduction of balance without any reasonable reason. They activate caller tune on my number without my permisson and without informing me, afterthat they deduct balance from my account as caller tune charges. my complaint is about why they activate caller tune on my number without my permission and afterthat they deduct balance from my account for this. Regarding this i also file a complaint to costumer care but never get fair response from them. this will happen again and again with me. i filed a complaint 3 time regarding deduction of balance for caller tune to customer care service they always say a single word that is "sorry" but never refund or debit my balance. They never make satisfied me. I am really disappointed from aircel network and their customer service. Please help me out.

Have you tried visiting the Aircel Store. You could get in touch with the nodal officer there I am sure such issues can be resolved in no timeJ Remember to carry your complaint number with you….

i hav not activated cricket alert pack...
but it automatically activated by aircel...

chargs are deducted reglarly...

this is such a fraud company

-shubham
([protected])

sir,
i m a citizen of meerut city. i am facing the problem in my aircel sim. my balance had been deducted many times from my mobile without my permission or information.
this is happening from 3 months wid my sim. i asked them that for what purpose my balance is going deducting, they said that you have activated a voice chat service on your mobile becoz of which your balance is deducting.then i said them that i have not activated any service on my mobile. then they checked and said that yes ytou are saying right that your balance have been deducted wronly by us. then i said them to refund my my money back to my mobile, they said your balance will be refunded till 17th november 2009. and sir i have registered my complaint on 8th november 2009. and after 17th nov, 2009 i didn't got my balance refunded. again i registered a complaint in aircel department but i got no response from them.

this is the only way of how to tackle the consumers they learned from their seniors.so i request you to see my problem genuinely and should be solved.

my mobile no. is [protected]
otherwise i have to go to media or consumer forum for this regard.
i am going to register my complaint in aircel office in meerut personally.

shrey agarwal
meerut